We are searching for a Supervisor Care Coordination – Behavioral Health for The Health Plan – someone who works well in a fast-paced setting. In this position, you will Supervises Behavioral Health front line staff by directing the activities for the team. Handles customer concerns and issues that require a high degree of appropriate knowledge, creativity, research and communication with internal and external resources. To assist with the management of incoming call traffic. To ensure resources are utilized efficiently, in accordance with program objectives, key performance indicators and in ways that consistently promote customer quality and satisfaction. To lessen the probability of customer complaints by managing problems referred by Member Service Representatives or other staff.
Think you’ve got what it takes?
Responsibilities
Supports the Behavioral Health care management, population health, and/or behavioral health daily operations
Conducts initial and on-going system training for Behavioral Health Case Management staff
Participates in quality initiatives and performance management in support of Behavioral Health
Supervision of daily operations
Requirements
Master’s degree – Social Work
LMSW or LCSW (Texas Behavioral Health Executive Council)
One year Managed care experience
Three years Behavioral Health/psychiatric/mental health experience
Team lead, supervisory or management experience preferred
About Us
Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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