Staff Program Manager, Operations

About the Team

DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying autonomy and robotics in a service used by millions of people daily, then we want to talk to you!

About the Role

As the Program Manager for Operations at DoorDash Labs you will play a central role within the robot operations team at DoorDash Labs as we scale and optimize last-mile deliveries using autonomy.

You will report to the manager of our growing Program Management team and will interface with operations, hardware, service, software, autonomy, safety and testing teams on a daily basis. This role is a hybrid role and requires being on site at our Oakland facility 1-2 days per week, as well as occasional travel to our non-SF Bay Area locations.

You're excited about this opportunity because you will…

• Join DoorDash, a hugely successful logistics technology company
• Help scale our autonomous delivery fleet and associated operations across multiple states
• Work closely with members of our operations teams in the SF Bay Area and other locations
• Use your data analytics skills to establish and track operational and fleet efficiency metrics
• Initiate and drive operational and fleet uptime improvements
• Manage robot fleet service and repair needs
• Champion a culture of safety and drive initiatives with safety in mind at all times
• Manage vendor relationships for logistics, service and repairs
• Work with team members across DD Labs to follow up and resolve issues
  
  

We're excited about you because you have…

• A Bachelor's Degree., e.g. in operations research,, communications or related fields
• 6+ years of industry experience working in operations program management
• Excellent written and verbal communication skills and attention to details
• A track record of managing complex, cross-functional projects and programs in a highly dynamic environment
• A proven ability to mine and use data to drive efficiency improvements
• The desire to embrace ambiguity and the ability to organize disparate ideas into a cohesive plan
• A working understanding of autonomy concepts and AV testing procedures
• Strong familiarity with program management tools, such as
• Jira
• Confluence
• Smartsheet/MS Project
• Google Workplace applications
  

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range:

$135,300—$202,900 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.