Sales Support Technical Team Lead

Summary

The Sales Support Technical Team Lead provides technical and administrative support to the sales support team by facilitating the gathering, analysis, and troubleshooting of sales support related operations including ERP systems, proposal generation, internal order entry preparation processes, etc. In addition, the Sales Support Technical Lead ensures compliance of company procedures and operations and provides training and ongoing support for sales support staff.

Essential Functions

• Provide troubleshooting assistance for orders, account statuses, and relevant problems related to CORE and CAP system processes.
• Recommend and develop training and development systems and procedures for sales support team
• Provide technical and analytical support for process improvement initiatives by identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
• Collect and interpret statistical data utilizing MOI ERP applications in relation to pre- order entry practices, including but not limited to proposal generation and order accuracy
• Work with management to identify specific work situations requiring employees to understand changes in policies, procedures, regulations, and technologies.
• Review orders to ensure compliance with MOI sales support standards and to ensure milestones and standards are met.
• Ensures the sales support team works in accordance with the approved company operating policies, procedures, practices and methods
• Work with Sales Support Director and other management staff to discuss performance improvement techniques, successful change management, and ongoing training efforts
• Conduct one on ones to review current and upcoming projects and provide training opportunities
• Lead department trainings and meetings
• Other duties as assigned
  
  

Competencies

• Effective oral and written communication skills
• Excellent interpersonal/customer service skills
• Ability to process computer data and to format and generate reports
• Proficient in office computer software use (Word, Excel, Outlook, etc.)
• Project a professional demeanor
• Excellent organizational skills required
• Work successfully in a team environment
• Adaptability, positive attitude, professionalism and flexibility
• Strong attention to detail
• Hands on experience with ERP and CRM systems
• Excellent problem solving skills
• Must possess excellent time management skills; must be able to handle multiple projects with deadlines in a fast-paced environment
  
  

Education & Experience

Bachelor’s Degree with 3-5 years of experience in support, preferably in customer service and solution development, or equivalent combination of education and experience. Preferred experience with ERP and CRM systems.

Physical Demands

While performing the duties of this job, the employees are regularly required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Working Conditions

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.