Retail Operations Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The Retail Operations Specialist is responsible for providing cross-functional support across all business areas within Retail Operations. The Retail Operations team is responsible for administration of retail funding and post-closing servicing on transportation, construction, coach, and related equipment transactions. The Operations team supports dealers, end-users of equipment, and internal employees by providing timely post-closing documentation and servicing, funding, security perfection services, title tracking and releases, insurance tracking, contract file management, customer account billing services, and a host of additional contract maintenance related services. In this role, you will create a best-in-class customer experience by ensuring positive and flawless customer onboarding with VFS.

Responsibilities

• Manage and audit funding submissions to ensure accuracy and sufficiency of all contract package submissions; achieved through collaboration with sales operations team.
• Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements.
• Record all retail financing transactions in the contract management system for prompt and accurate invoicing to the customer.
• Manage and proactively support Internal and External customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.
• Positively influence Customer Experience by resolving all customer contract inquiries, including but not limited to, billing, payment, contract/asset payoff and termination requests, with a high level of urgency and accuracy.
• Assist with completing various Contract and Asset management tasks relating to, Insurance, Titles, UCC and Contract file management required to complete each transaction.
• Assist in the perfection of security interest and/or titling for all collateral, including insurance verification and Article 9 requirements.
• Assist in training any related parties on all requirements within Retail Operations.
• Actively participate as a member of a cross-functional team while also developing close relationships with internal functional areas to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience. These areas most often include risk operations, legal, credit, sales, marketing, insurance, and accounting.
• Participate in defining the business requirements for designing and testing a state-of-the-art system to streamline the deal flow process and maximize turnaround times.
• Assist in developing procedures and related training materials to ensure Retail Operations operates effectively while remaining in compliance with all VFS policies, guidelines and procedures.
• Collaborate cross-functionally to complete risk analysis for existing accounts in need of modification and/or workout.
• Consistently model the Volvo Way and ensure the Code of Conduct is being followed.
• The Retail Operations team highly values cross functional collaboration and team members will be expected to aid in supporting other areas of the business when their expertise and experience can bring value to the overall operational success of VFS.
  
  

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education and Experience

• Three or more years progressive sales/customer service/loan or lease operations experience in the finance industry is the baseline for success in this role, preferably within the heavy equipment industry.
• BA or BS in business or related field is a plus.
• Credit, accounting, and pricing knowledge and experience is a plus.
• Experience managing customer issues including proactive problem solving, research and analysis with a focus on win-win solutions.
• Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.
• Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.
• Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.
• Proven written, verbal, and interpersonal communication skills.
• Fluency in reading, writing and speaking English; additional languages a plus.
• Prior captive equipment finance and leasing company experience preferred.
  
  

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay
• Comprehensive medical, dental and vision insurance
• Generous PTO
• Tax deferred retirement plans, varied by business; 401(K) with company match
• Global organization with expansive career growth opportunities
• Volvo Group University for professional and personal development
• Workplace health/wellness and reimbursement programs
• On-campus fitness center and café
• Avid approach to Sustainability
• Culture with a passion for Diversity, Equity, and Inclusion for all
• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.
  
  

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.