Retail Area Manager

Warby Parker is on the lookout for an experienced multi-store Area Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called Area Manager.) An Area Leader at Warby Parker is responsible for the financial performance, retail experience, team development, operations and visuals for up to 5 retail locations outside of your home store location. You excel in balancing the workload of your home store while driving growth and development of multiple store locations. Previous high volume, multi-store retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

• Represent and communicate Warby Parker’s values and philosophy to customers and team members
• Conduct regular store visits to ensure store teams are compliant with all policies and procedures
• Execute and improve all operational activities to meet your area’s financial targets and customer experience goals
• Consistently follow company-wide processes to maintain brand consistency
• Manage daily store scheduling and payroll for the entire store team, as well as follow up with your Store Leaders in area
• Implement existing procedures (and create new ones!) to protect the company’s inventory and assets
• Follow and enforce protocols to ensure risk management and safety
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
• Excels at balancing personal workload with home store and the needs of reporting stores
• Lead biannual performance and development reviews for each home-store team member and your Store Leaders
• Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
• Create an inclusive workplace culture by treating all teammates and customers with respect
• Maintain an overview and ensure that all Employee Relations responsibilities are handled appropriately in the area to ensure a positive work environment
• Attend company leadership trainings, including our annual Store Leader Summit
• Support New Store Opening leader and Retail Talent Acquisition team for all openings in area

Who you are:

• Backed by 3+ years in a multi-unit management role at a complex customer-focused, operationally excellent retailer or leading a high sales, multi department location (plus, you're an established top-performer)
• Able to build, coach, and retain high-performing teams that meets sales, operational, and financial performance goals
• A clear, honest, and empathetic communicator who's able to make tough decisions
• An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
• An upbeat collaborator with strong interpersonal skills
• A resourceful problem-solver and out-of-the-box thinker when faced with challenges
• Curious and willing to question how things are done and how they could be done better
• Able to inspire your team by promoting our vision and purpose in a compelling way
• Highly interested in business, technology, and fashion
• Ready to bring fun into your workplace but willing to put in long hours when required
• Passionate about providing nothing-but-wonderful service
• Willing to travel 30% of the time.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)