Repair Technician

Summary

Job Description

The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all in ones.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities % of Job – 90%

• The primary responsibility of a computer technician is to diagnose and repair laptops.
• Troubleshoot and diagnose computer systems both hardware and software.
• Manually examine and repair computer hardware and peripheral components.
• Take apart and re-assemble computer components and parts.
• Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable.
• Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system.
• May manually set up computer systems and hardware, and install or re-install software programs for computer users.
• Must be able to identify and resolve problems in a timely manner.
• Ability to reach daily KPI/Hour metrics - Minimum KPI Standards of 1.0- 1.25 (able to meet within 90 days of employment).
• Other duties as assigned.
  
  

Warehouse Efficiencies % of Job – 5%

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and clean at all times.
  
  

Team Building/Leadership % of Job – 5%

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
  
  

Education And/or Experience

• Working towards completing A+ certification
• Still attending tech school
• Should have solid 1-2 years of repair experience
• Worked in low production PC type environment
• Experienced in 1-2 OEM’s
• Knowledge of simple or repetitive component replacement such as LCD/HDD for multiple commodities.
• Should have working knowledge of different models such as Dell, HP, Toshiba, Apple, and Acer products.
• Basic computer skills, including Microsoft Office Word, Excel, Power-point, etc.
• Must be able to gather and analyze information skillfully.
  
  

Essential Skills:

• Job requires the ability to clearly organize and categorize work priorities to complete your work.
• Needs demonstrated ability to read, and follow written instructions and ideas.
• Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
• Requires hands-on, ambition, and drive to succeed - “Makes things happen”.
• Must be goal oriented and accustomed to achieving results through team-work.
  
  

Competencies:

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment
  
  

Working Conditions

While performing the duties of this job, the employee is constantly required to sit for long periods of time. Employee must be able to lift objects approximately up to 50lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

Company Description

SMS Provides All In One (AIO) Services to our customers, which means we integrate Depot Repair, Parts Fulfillment, PCBA Circuit Board Repair and LCD Clean Room Repair; All activities into one building, which reduces customers’ management efforts and cost.

SMS Provides All In One (AIO) Services to our customers, which means we integrate Depot Repair, Parts Fulfillment, PCBA Circuit Board Repair and LCD Clean Room Repair; All activities into one building, which reduces customers’ management efforts and cost.