Regional Technical Support (Houston)

Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.

This position is resident in Houston.

Responsibilities

• Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
• Meet established ticket resolution SLAs.
• Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
• Support office openings, moves and upgrades.
• Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
• Install and setup computer hardware and peripherals.
• 30% travel required.
• 3 days minimum in office, potentially more depending on workload.
  
  

Qualifications

• Minimum 3+ years related experience.
• Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
• Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
• Experience with troubleshooting network printers, MFPs and copiers.
• Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
• Demonstrated experience in end user support and basic training.
• Bachelor’s degree in information systems and information technology preferred.
  
  

About Littler

At Littler, we understand that workplace issues can’t wait. With access to more than 1,800 employment attorneys in over 100 offices around the world, our clients don’t have to. We aim to go beyond best practices, creating solutions that help clients navigate a complex business world. What’s distinct about our approach? With deep experience and resources that are local, everywhere, we are fully focused on your business. With a diverse team of the brightest minds, we foster a culture that celebrates original thinking. And with powerful proprietary technology, we disrupt the status quo—delivering groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow. For over 75 years, our firm has harnessed these strengths to offer fresh perspectives on each matter we advise, litigate, mediate, and negotiate. Because at Littler, we’re fueled by ingenuity and inspired by you.

Benefits

We offer a generous benefits package to full-time and part-time employees working a minimum of 20 hours a week. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.

For more information about our benefits visit: www.littler.com/benefits/state-details.

For more information about our firm visit: www.littler.com.

For inquiries regarding this opportunity, please e-mail Jennifer Carrion at [email protected] with "Regional Technical Support - Houston" in the subject line.

Littler Mendelson is proud to be an equal opportunity employer.

This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.