Depending on the experience and qualifications of the successful candidate, those applicants with more experience will be eligible to hire in at a higher rate that commensurate with their experience.
APPLICANTS PLEASE NOTE*
Once you've applied and met minimum qualifications, the following steps will be necessary to continue in the hiring process.
Preliminary Interview Form
Skills Testing
Interviews
Personal History Statement (25 pages)
Background Investigation
Polygraph Examination
Psychological Evaluation
Health Assessment and Drug Screen
Responsible for using a computer aided dispatch system to answer all in-coming emergency 9-1-1 calls and assisting police, firefighters, paramedics, and animal services officers in their daily tasks. Also responsible for answering incoming administrative lines and giving pre-arrival medical instructions to callers.
Essential Functions
Essential Functions and Other Important Duties
Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures
Assigns calls and report numbers
Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service
Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
Confirms warrants for internal and external agencies
Monitors multiple radio channels and dispatches appropriate public safety personnel.
Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations
Documents all 800 MHz radio transmissions
Runs wanted and/or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers
Inputs and monitors teletype information from burglary reports, protective orders, and missing person reports from applicable regional, state, and national databases
Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries
Obtains a variety of information for officers and/or applicable external police agencies, which may include: driver's license information, criminal histories, property information, and/or other related information
Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps
Maintains regular and punctual on-site attendance
Additional Duties
Performs other duties as assigned
Job Requirements
Minimum Qualifications/Acceptable Equivalency
High School diploma or GED equivalent
Must be able to type at least 45 words per minute corrected
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Core Competencies
Ability to communicate effectively both verbally and in writing
Ability to form and maintain effective relationships with coworkers and customers
Preferences
Bilingual in Spanish and English
Prior experience as a Telecommunicator in a Law Enforcement Center
Conditions of Employment
Must pass a drug test, credit history check, criminal history background check, and social security number verification check
Must pass the CritiCall Skills Assessment
Must attend and successfully complete in-service training schools
Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment.
Must have no Class A or Class B misdemeanor convictions in the past (10) years
Must have no felony convictions
Must pass polygraph exam, psychological exam, and credit check
Must pass a hearing test
Must pass a typing test with 45 words per minute corrected
Must meet civilian hiring standards of the Denton Police Department
A personal history statement must be submitted with each application (thorough background check)
Must be able to work rotating shifts, nights, weekends, and holidays
Please note Public Safety Dispatchers and Non-civil service Fire Department employees that are under the age of 36 at the time they are hired will be placed in the Fire Pension Plan.
Environmental Factors and Conditions/Physical Requirements
Physical Requirements
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary - lifting no more than 10 pounds
Light - lifting no more than 20 pounds; carry up to 10 pounds
Medium - lifting no more than 50 pounds, carry up to 25 pounds
Heavy - lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy - lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for "how often":
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: M
Sitting: E
Walking: M
Lifting: I
Carrying: I
Pushing/Pulling: A
Overhead Work: I
Fine Dexterity: A
Kneeling: M
Crouching: I
Crawling: A
Bending: A
Twisting: A
Climbing: M
Balancing: I
Vision: E
Hearing: E
Talking: E
Video Display: E
Other:
Machines, Tools, Equipment And Work Aids
The essential functions of this position require the use of a computer and telephone daily in order to dispatch calls.
Environmental Factors
The essential functions of this position are performed inside throughout the work year; requires shift work on a rotating basis, and incumbents are exposed to extremely high stress situations.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
Seniority level
Entry level
Employment type
Full-time
Job function
Distribution and Supply Chain
Industries
Truck Transportation
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