Project Coordinator

Title

Project Coordinator

Overview Of Position

The Project Coordinator is responsible for participating in small to moderate sized projects within the Quality and Service Delivery (QSD)Team. The Project Coordinator will act as core support to the QSD Management team in the execution of the business objectives. Responsibilities consist of coordinating on project and team requirements with a focus on planning, data gathering, maintenance, analysis, tracking, training, execution, testing, implementation, and communication. The Project Coordinator will interact with Leadership within Quality and Service Delivery and work closely with the teams to facilitate and drive change using data. The position will need to influence associated stakeholders and build strong relationships to ensure cooperation throughout their assigned function.

What will be my duties and responsibilities in this job?

Managing Incoming Requests

• Manage I&G task intake through ticket triage, coordination with team, assign to users or provide updates for the team.
• Acts as the liaison between Intake & Governance and QSD
• Coordinates the review and evaluation of potential new projects.
• Reviews and responds to project stakeholders.
• Conducts initial research and request assessment (risk).
• Determine project classification and prioritization.
• Maintain overall list of department initiatives, with assignments, milestones, and deadlines.
  
  
  

Team Maintenance and Coordination

• Compile and format monthly Quality Executive Summary updates from multiple leaders; distribute final content.
• Assist with creation and maintain monthly client presentation decks.
• Code and reconcile multiple monthly resource trackers.
• Monitor overall budget number, tracking spending and savings by area.
• Create/update both internal and external presentations, coordination with marketing.
• Manage and update the audit change log register, audit inventory and updates within AQUA, and readiness checklists for decommission, implementation, conversion tracking, and solutioning.
• Coordinate team meetings and presentations
• Planning team events/activities (individual teams and cross team engagement)
• Draft and distribute special announcements and communications.
• Manage newsletter creation team, edit and distribution.
• Compile and maintain department data, distribution details, and contact lists.
• Maintain members/permissions and make updates to the news sections and perform necessary maintenance for multiple SharePoint sites.
  
  
  

Project Analysis and Management

• Supports strategic initiatives led by the QSD Management Team
• Documents “As-Is” and “To-Be” business processes.
• Gather and document business requirements.
• Create and distribute analysis for workflow assignments.
• Refine project cost/benefit estimates based on business requirements and analysis.
• Coordinate, review, and documents project outputs.
• Ensures business approval of project status and results.
• Creates and executes project work plans / task lists and revises as appropriate to meet changing needs and requirements.
• Participates in the creation of implementation tasks, schedules, coordination, and facilitates completion of project deliverables.
• Drive project deliverables and achieve deadlines.
• Attends and drives project team meetings along with providing post-meeting status reports.
• Identifies project risk(s) and prepares response plan for assigned risks.
• Escalates critical issues for appropriate/timely resolution as needed.
• Ensures assigned project documents are complete, current, and stored appropriately.
• Makes recommendations, supports internal process improvement initiatives.
  
  
  

What are the requirements needed for this position?

• 2 years utilizing project experience
• 2 years operational insurance experience
• 2 years interpreting and documenting workflow processes
• 2 years working across enterprise/business initiatives
• Project coordination experience, training and/or certification
  
  
  

What other skills/experience would be helpful to have?

• Bachelor’s degree, equivalent work experience, or project management/process experience certification
• Proven ability to drive quantifiable business results
• Strong interpersonal and communication skills, demonstrated through past experience and results
• Ability to build rapport with all levels of staff
• Proactively recognize process improvement opportunities
• Ability to work independently as well as in a team setting
• Experience with the following applications: MS Word (Advanced Level), MS Excel (Advanced Level), MS PowerPoint (Intermediate Level), Visio (Basic Level)
• Proven strategic thinking/planning abilities
• Ability to effectively manage multiple priorities and tasks
• Demonstrated ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and translate high-level information into details
• Ability to convey relevant analysis to support the business
• Ability to facilitate meetings and conduct debrief sessions
• Flexibility and ability to perform in a fast-paced environment
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Strong analytical and prioritization skills
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail
• Strong technical aptitude
• Strong written and oral communication skills
  
  
  

What are the working conditions and physical requirements of this job?

General office demands

Pay Range

$25.87 - $43.20

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/05/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.