Program Manager, Senior

Job Description

Your Role

Pharmacy Readiness and Incident Management (PRIM) is a governance process and team within Pharmacy Services that logs, manages, and communicates the impact and resolution of all pharmacy-impacting issues. PRIM proactively monitors and communicates Pharmacy Operational Readiness activities, milestones, and risk mitigations for both Blue Shield of California (BSC) Pharmacy Services and pharmacy vendor partners. The Program Manager, Senior will support the BSC Pharmacy Reimagined initiative through the development and implementation of an overarching Pharmacy Continuity Program (PCP) that encompasses Pharmacy Business Continuity, Disaster Recovery, and Cybersecurity Response plans. This role will ensure operational resilience by preparing for, responding to, and recovering from disruptions by leveraging BSC Continuity plans and integrating plans provided by BSC Pharmacy Service Providers. The Program Manager, Senior reports to the Pharmacy Services Senior Manager, Operations within the Pharmacy Readiness and Incident Management team.

Your Work

In this role, you will:

• Understand BSC BCP/Cybersecurity Response/DR/ICC requirements, prepare and provide leadership with required actions
• Design and lead efforts necessary to incorporate Pharmacy Service Providers’ BCP documentation and communication plans into structured PCP program
• Lead PCP drills and exercises to comply with internal and external Audit requirements
• Develop strategies to ensure the BCP provides optimal operational support for the current scope of the PCP, as well as position BSC to seamlessly incorporate new Service Providers
• Represent BSC PCP in Modular Solutions implementation sessions as well as Enterprise Risk Management (ERM) BCP meetings and forums
• Work jointly with BSC stakeholders to ensure understanding and alignment of Service Providers’ contractual BCP and DR obligations
• Develop and/or evaluate materials that enhance operating efficiency, accuracy, and technical skill levels of supported staff
• Quickly communicate issues to leaders requiring immediate attention
• Facilitate conference calls in a clear and professional manner
• Oversee Medi-Call enrollment status for transportation subcontractors through enrollment update reviews and audits as well as manage enrollment capacity impacts
• Write and maintain processes and procedures to ensure compliance
  
  

Qualifications

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience
• Requires 5 years of relevant experience
• Requires 4 years of experience managing business continuity within an organization
• Functional and process knowledge of Business Continuity Planning (BCP), Cybersecurity Response, Disaster Recovery (DR), and Incident Management.
• Knowledge of Riskonnect, Archer is preferred
• Knowledge of technology and Pharmacy business concepts, life cycles and processes
• Strong verbal and written communication skills
• Strong public speaking skills
• Self-starter with the ability to work with a great degree of autonomy
• Superior planning and organization skills
  
  

Pay Range:

The pay range for this role is: $87,230.00 to $130,900.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

About The Team

Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
  
  

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
• Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
  
  

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.