New York City - Hybrid | 2 days / week in the office
About TeePublic
TeePublic, founded in 2013 by the creators of Vimeo, College Humor, and BustedTees, is the world's largest marketplace for independent creators. Acquired by Redbubble in 2018, TeePublic empowers over 500,000 artists with 30 million designs on 100+ product types. Artists earn royalties from global sales, with tens of millions earned since 2013. With a diverse range of high-quality merchandise and a presence in 90+ countries, TeePublic is revolutionizing the way independent artists succeed. Join our team of 75+ employees based in Union Square, and be part of our mission to provide a platform for artists to sell their art work.
About The Job
We are looking for a Production Manager/Senior Production Manager (Supply Chain) to help ensure customers receive unique products by independent artists as seamlessly as possible by coordinating and monitoring the supply chain. Reporting to the Director of Supply Chain, & Operations, the Production Manager (Supply Chain) keeps the wheels turning by systematizing the broader pieces of the supply chain; including communicating with print partners, tracking performance, and contributing to team information structure.
As the Production Manager (Supply Chain) you will work daily with the Customer Service team and print/ship partners, and occasionally/as needed with the Artist, Affiliate, and Dev teams and will be an integral part of the continued growth of our business.
Responsibilities
Partner Management
Handling partner tracking and management, from small-scale changes to broader issues
Managing various partner initiatives, from the project management to the stakeholder relationships within
Building out and solidifying the team’s knowledge base on printers + the network
Pulling, sending, and tracking partner SLA daily (including follow up on poor performance or response rate)
Broadly monitoring and tracking partner quality, as well as devising ways to iterate on current process for better results
Managing various quality initiatives as requested
Building and iterating on a blind ordering + tracking process
Data Tracking + Analysis
Pulling, analyzing, and summarizing Partner KPI data monthly, incorporating details or issues into broader partner tracking as necessary
Pulling, analyzing, and summarizing Quality KPI monthly data, developing strategy to lift quality network wide in response to trends
Compiling fulfiller misprint credits monthly
Iterating on team data structure to clarify and increase efficiency
Trend tracking and reporting (including monitoring social channels for trends)
Misc / Ad Hoc
Researching, coordinating, and project managing custom packaging + inserts
Helping to guide team process and info storage to clarify and increase efficiency
Cross-team communication as needed
Data/task projects
Requirements
4-5+ years experience in supply chain and manufacturing
Experience in a startup environment, preferred
Experience in eCommerce/DTC or other retail business is a plus
In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in New York is $75,000 - $90,000 at the time of posting. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. Our Talent Acquisition team will be happy to answer any questions you may have.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Technology, Information and Internet
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