***This is a onsite role at the St. Louis client Pharmacy location. ***
Join the client ***/specialty infusion services team as a Patient Admission Coordinator and be part of a dynamic team that supports a business that positively impacts over 20,000 patients a month! Key responsibilities * Process orders from referral sources and patients, responding to phone and fax inquiries. * Research and resolve patient/customer questions. * Assessing patient needs and documenting referral requests for coordination of care and provide information pertaining to equipment supplies and services. * Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients.
Duties
Minimum 2 years customer service experience. * Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone. * Strong ability to multi*task and organize workload for efficient use of time.
Process orders from referral sources and patients, responding to phone and fax inquiries. * Research and resolve patient/customer questions. * Assessing patient needs and documenting referral requests for coordination of care and provide information pertaining to equipment supplies and services. * Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients.
Experience
Minimum 2 years customer service experience
Minimum 2 years working with healthcare insurance.
Knowledge of medical terminology.
Experience in a pharmacy setting.
Education
Verifiable High School diploma or GED is required.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Business Consulting and Services
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