Operations Administrator-Hybrid

The Operations Administrator is a member of the Enterprise Professional Services team. This role supports the client eligibility file and client employee eligibility verification processes, working closely with the Contact Center, Application Support and Line of Business teams to deliver high quality solutions and outcomes for our clients.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

What you will be doing:

• Perform eligibility verifications
• Research and assist in troubleshooting client eligibility file and client employee issues
• Manage sensitive and confidential electronic data and ensure the accuracy of data being entered into the database.
• Resolving escalated issues, and reporting information to leadership.
• Contribute to team process enhancements and special projects.
• Adhere to the delivery of best practices and standards to support successful outcomes
• Understand and track individual performance metrics to stay on target for service level agreements for issue response and resolution
  
  

What we hope you will bring to this role:

• HS Diploma or equivalent - Required
• 1-3 years’ experience in Contact Center support, Data Entry & Analysis, Customer Service desired - Required
  
  

Additional Job Requirements

• Preferred experience in Microsoft Dynamics CRM, Salesforce, Microsoft Suite
• Strong analytical skills and critical thinking
• Ability to communicate effectively (written and verbal)
• Ability to prioritize and manage competing priorities and thrive in a fast-paced environment.
• Ability to work in a virtual collaborative environment.
• The individual must have a strong customer service philosophy and skills; thrive in a team environment as well as in an individual setting; demonstrate impeccable organization, attention to detail and follow-up skills.
  
  

Compensation Range:

The annual salary range for this role is: $40,000-$50,000 per year

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Compensation Range: $40,000-$50,000 per year

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at [email protected] or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.