Office Experience Manager

Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

Summary of Role

Palmetto is seeking an Office Experience Manager to join our growing in-office team in Charlotte, North Carolina to oversee the efficient operation of our new location, develop programs to enhance employee satisfaction and productivity, as well as provide human resources support in partnership with the People & Culture team. In addition to the 50-100 on-site employees, our new Charlotte location will host various events for our workforce outside the Charlotte metro area, from regular executive meetings to employee trainings. As our Office Experience Manager, you will use your excellent communication, strong attention to detail, and top-notch organizational skills to optimize on-site operations and foster a culture that values employee growth and engagement.

We are accepting applications through June 7th and interviewing qualified candidates through June, with an anticipated start date of June 24th.

Location

This position will be based in the Charlotte, NC office five days per week.

Strategic & Tactical

Employee Experience

• Drive strategies to build engagement in the Charlotte office through activities and programs aimed at enhancing team member satisfaction and productivity
  
  

Organize and coordinate culture and engagement activities including office events, celebrations, recognition programs etc. to build a sense of community and teamwork

• Plan and execute office events and meetings, such as executive meetings, trainings, and company off-sites, in partnership with Executive Assistants and other cross-functional partners
  
  

Office Management

• Oversee onsite services and logistics, ensuring office and kitchen supplies are stocked and equipment is in working order, coordinating with maintenance, food & beverage, cleaning, and other related services
• Manage administrative and corporate business systems such as FAX, business accounts (staples, stamps.com, FedEx, etc.) scanner maintenance support and distribution lists, and employee exit process relative to the same systems
• Process and approve bills relating to business accounts
• Uphold security protocols and manage office access for employees and visitors. Ensure access fobs are functioning properly and distributed appropriately
• Support Permitting scanning, filing, and overnight distribution as needed
• Receive, sort, scan and distribute incoming mail and packages
• Support mailing requests from various departments
• Partner with on-site executive assistants, managing office calendars & schedules
• Manage Office/Workplace Guru Policies
• And other administrative duties as requested
  
  

People & Culture

• Support on-site hiring activities, greeting candidates, escorting candidates to interview rooms, reserving rooms
• Facilitate onboarding efforts including new hire orientation and benefits enrollment, office tours, preparing workspaces and equipment; ensure new hires feel welcomed and integrated into the company culture
• Coordinate offboarding of team members including collecting equipment (laptop, badge, p-cards), and deactivation of accounts
• Support alignment and education around office and People & Culture policies and procedures
• Manage record retention of sensitive legal and HR documents
• Manage Labor Law Posters and online account to ensure compliance
• Escalate sensitive employee matters to the relevant HR Business Partner
• Act as "program manager" for People & Culture and business programs that occur in-office
• Responsible for some HRIS maintenance and coordinator responsibilities across the team; significant opportunity to take on more HR reporting responsibility with proven success
  
  

Qualifications

• Bachelor's degree required; focus in business administration, human resources, organizational psychology preferred
• 5+ years of proven experience in office management, preferably in small companies (100-200 employees); 3+ years experience in a human resources or employee engagement role driving culture and engagement programming and initiatives
• High level of professionalism and discretion, especially when handling sensitive information
• Experience with office equipment and facilities management
• Strong organizational and time management skills with the ability to effectively multitask and prioritize
• Proficient in a variety of software such as Google Suite, Slack, Zoom, expense tracking and project management tools
• Excellent verbal and written communication skills
• Demonstrated experience in planning and executing events, activities, and programs that enhance office community and engagement
• Proven ability to build positive relationships with employees, and championing a culture of trust and transparency
• Highly collaborative and able to work effectively with leadership, Executive Assistants, People & Culture, and other stakeholders
  
  

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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