Manager, Account Protection

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

The Operations team is the bridge between our products and our customers. Our priority is to keep our customers happy and their businesses protected, while communicating vital information to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind.

What You’ll Do

We are seeking an experienced Account Protection Manager to join our expanding Brex team, where you will collaborate with top industry professionals to address risk issues. The ideal candidate should possess deep expertise in B2B communications, focusing on KYC, Fraud Operations, adherence to terms of service, advanced identity verification processes, assessment of regulatory and reputational risks, and prevention of Account Takeover (ATO). In this role, you will lead a team of client-facing specialists, focusing on enhancing risk prevention measures while prioritizing the customer experience.

Responsibilities

Leadership and Team Management:

• Lead and motivate a customer-facing team specializing in fraud prevention, ensuring high performance and engagement
• Oversee the management of high-visibility escalations, providing effective resolutions that prioritize customer experience
  
  

Strategic Operations And Collaboration

• Enhance and execute improvements to the Account Protection Standard Operating Procedures, balancing risk and operational efficiency
• Collaborate with internal teams such as Fraud, Compliance, KYC, and Payments to strengthen fraud prevention measures and streamline dispute resolution processes
  
  

Communication And Analysis

• Establish and maintain a feedback loop with cross-functional partners (XFN), prioritizing and communicating team needs effectively
• Own and deliver on OKRs related to SLAs and performance metrics for the team
• Translate complex data into compelling stories to inform and guide strategic decisions for senior management
  
  

Requirements

• 6+ years of experience in a customer-facing role with a focus on fraud prevention
• Exceptional attention to detail and a proactive approach to resolving issues
• Proficiency in customer experience technologies and fraud operation tools
• Demonstrated expertise in fraud prevention strategies and incident management
• Ability to thrive in a fast-paced, dynamic environment
• Excellent verbal, written, and interpersonal communication skills
• Strong project and process management abilities
• Capable of building and maintaining professional relationships
• An innovative mindset with proven experience in optimizing internal processes to enhance speed, agility, and customer satisfaction
• Must be willing to work in office 2 days per week on Wednesday and Thursday
  
  

Bonus points

• Previous experience in Financial Services, FinTech, or similar high-stakes sectors
• 4 years of experience in a leadership role managing teams
• Certified Fraud Examiner (CFE) certification
• Proficiency in SQL and Snowflake for data analysis
• Experience managing offshore partners
  
  

Compensation

The expected salary range for this role is $90,400 - $113,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.