Managed Services Manager

Who we are

Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We’ve been around for over 30 years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.

What you’ll do

The Manager, Managed Services plays a critical role in the overall success of the Managed Service team and to assure customer satisfaction. Primary responsibilities include managing the staff and operations of the Managed Services team and provide telephone support for customers and the Campus Technical Support team. The Manager, Managed Services provides direction, support and supervision to a team of Campus Administrators. The Manager, Managed Services reports to and works closely with the Chief Customer Experience Officer to evaluate and ensure efficiency of operations and staffing. This position requires the ability to quickly adapt to changing hardware specification and customer priorities. As a member of a quickly growing team, the Manager, Managed Services occupies a key position, requiring constant cross-disciplinary interaction with other departments to ensure customer satisfaction. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.

Who you are

You will work closely with a team of Client Executives and Channel Partners to improve customer communication and satisfaction levels, while assuring adherence to the hosting process, policies and procedures. Provide guidance and training on the proper use of hosting within the Campus system. Review daily, weekly and monthly reports. You will provide continual evaluation and enhancement of the hosting team’s skills aligned with client satisfaction metrics. You will be involved with hosted server database backups, hosted server campus/tomcat/apache/balancer configuration, hosted server OS updates, and hosted server OS configuration.

Your skill-set

Previous experience managing support organizations with proven track record. Advanced Networking Experience including low level, network protocol analysis/troubleshooting (HTTP(S)/TCP-IP). Bachelor’s degree strongly preferred or equivalent work experience.

Campus Application Knowledge preferred.

What we offer

A highly competitive compensation package that reflects our commitment to the people who work here. No matter where you’re at in life, we’ve got you covered. • Medical • Onsite Health Center for employee and family • Teledoc • Dental • Vision • Health Savings Account • Flexible Spending Accounts • Short & Long Term Disability • Life and ADD insurance • Generous paid time off (PTO) • Holiday pay • Employee Assistance Program • 100% matching 401k • Employee Stock Option Plan • Education Assistance • Daily free lunch and beverages at our onsite restaurant

A relaxed work environment that embraces onsite in person collaboration with flexibility to work offsite (remote). Infinite Campus is a place where smart, talented people work together with other smart and talented people every day.

What we live by

We solve problems at Infinite Campus. Driven by our mission and vision to Transform K12 Education®, we build solutions to serve K12 education and empower change for the better. We have shown that by adapting and applying technology and practices used by the private sector to K12, educators can be more productive in their daily tasks, and accomplish things previously thought to be impossible

Not sure if this is for you?

We want a diverse team, with a broad range of experience and perspectives. If this job has piqued your interest, but you’re not sure if you qualify, apply anyways! We carefully consider every application and will either move forward with you, find another team or position that might be a better fit, keep in touch for future opportunities, or send you off with our gratitude and a thank you for your time.

Equal Opportunity Employer

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.