IT Analyst

Our mission is to provide quality customer service to the people of Hamilton County, promote access to justice for all, manage financial services for the justice system, and ensure the integrity, preservation, and accuracy of our court records while providing fair and timely access to them. The Clerk’s Office is committed to our 200+ employees. We strive to create a work environment where employees thrive, engage, feel supported, and find community. We aim to be the employer-of-choice for public sector employees in the region by purposefully defining our culture, providing professional training and personal growth opportunities, recognizing and rewarding performance, and encouraging our employees to innovate and lead.

REPORTS TO:

Chief Technology Officer

STATUS:

Full-time, exempt, unclassified

JOB LOCATION:

Hamilton County Courthouse

CORE HOURS:

Monday – Friday; 8:00 am – 4:00 pm

TRAVEL REQUIREMENTS:

Minimal travel.

STARTING SALARY:

$61,193

SUPERVISORY RESPONSIBILITIES:

No

APPLICATIONS DUE BY:

July 1, 2024

JOB OVERVIEW:

The IT Analyst will focus on the areas of systems support, inventory management, customer service, application development, and integration. They shall be committed to quality customer service, shall understand IT service and support models, inventory management, operations and data analysis. They shall be self-motivated, be able to function effectively and independently in a fast-paced, focused, team environment. They will be expected to perform system administration and support function, take ownership of issues where necessary, and provide technical support on the various computer platforms (both hardware and software) in use at the Hamilton County Clerk of Courts.

This is a junior level position reporting to the Chief Information Officer (CIO) of the Hamilton County Clerk of Courts. As part of our IT team, you will work with all divisions, end users, and other external entities to ensure that IT systems are fully operational, manage inventory, provide direction and planning for maintenance and upgrade strategies, align needs with business objectives, and provide measurable results. In addition, you will take the initiative to automate and streamline existing processes from a technology standpoint so that we can effectively improve the quality of service for our users, partners and the organization.

The ideal candidate shares our vision for the future, demonstrates our values of serving others, kindness and respect, and is:

• Committed to service operation and support
• Committed to excellence
• Eager to learn, acquire and develop skills
• Team-oriented
  
  
  

ESSENTIAL DUTIES:

40% SYSTEMS SUPPORT (HARDWARE / SOFTWARE / APPLICATIONS)

• Gain an understanding of the different IT services and business processes at the Hamilton County Clerk of Courts.
• Assist with the management of existing technology platforms, inventory and replacement planning/strategy.
• Provide technical support and guidance to users, creating documentation and self-help resources as needed
  
  
  

25% TECHNICAL SUPPORT (PHONE/EMAIL)

• Have a good working knowledge of Microsoft products to support users with their email needs.
  
  
  

25% END USER ISSUES

• Assist in the support end users by identifying issues while evaluating potential solutions.
• Support customers with access and data issues.
• This position is heavy on user interface and supporting their operational needs.
  
  
  

5% SYSTEM ADMIN / INFRASTRUCTURE MAINTENANCE, INTEGRATION & AUTOMATION

• Assist with the maintenance and support IT applications, systems and servers.
  
  
  

5% WEB APPLICATION SUPPORT AND DEVELOPMENT

• Provide assistance and support to end users, referring to documentation and self-help resources as applicable.
  
  
  

THE IT ANALYST IS TO PERFORM ALL OF THE ABOVE ESSENTIAL DUTIES IN ADDITION TO OTHER DUTIES AS ASSIGNED.

PREFERRED SKILLS:

Knowledge of:

• Systems support, incident management and problem resolution.
• Core IT functional systems such as email, web servers, storage on multiplatform, high-availability architectures.
• Ability to identify process improvement opportunities and develop automation and integration solutions
• Enterprise-class service platform support, including deployment, administration, configuration and operational support.
  
  
  

Ability to:

• Work in a fast-paced, focused, team environment.
• Provide responsive support and be able to handle adversity
• Assume ownership and responsibility.
• Adapt to new situations.
• Work collaboratively yet independently.
• Be proactive and set and meet goals.
• Enjoy a busy day and drive closure to open items.
• Handle multiple tasks at the same time and quickly re-evaluate priorities as needed.
  
  
  

Skilled in:

• Customer service and user interfacing.
• Entry level issue identification, problem analysis and solution-focused.
• Communication: verbal and written.
• Building interpersonal/professional relationships.
• Document management.
  
  
  

QUALIFICATIONS:

• Associates Degree in applicable area of expertise; one (1) year of experience in Information Technology; one (1) year of experience in a service operations / service support environment interacting with users/customers; or an equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
  
  
  

PHYSICAL DEMANDS & WORKING CONDITIONS:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary job and the employee will sit 75% of their workday. The employee is expected to use a computer keyboard for extended periods of time and lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Hamilton County Clerk of Courts is committed to providing a work environment where all employees are treated fairly and equally in all terms and conditions of employment, and all decisions concerning Clerk employees or applicants shall be made without regard to race, sex, gender identity, religion, national origin, sexual orientation, age or disability. We have zero tolerance for violations of employee rights, harassment or discrimination based on any of the above criteria.