Hospitality Operations Vendor and Retail Manager

Greetings!

Come join The Compass Group and Eurest and a Top Fortune 500 Company team in the Redmond, WA area.

~ This role involves managing a variety of vendor dining and retail programs, specifically designed to offer new services to Microsoft employees. Overseeing a complex account with a high volume of transactions, ensuring that both budget and client expectations are met. Maintain strong relationships with all stakeholders, guaranteeing the quality, safety, and satisfaction of the services provided. Financial and contractual performance of the account is also under your purview, along with coordinating the operations of the dining service department, local brands, retail services, and leased spaces. This position requires a proactive approach to financial and operational planning, performance monitoring, and maintaining service standards and contractual compliance. It's a role that demands excellent communication skills, financial acumen, and the ability to respond effectively to customer complaints and operational challenges.

Bring us your leadership and catering skills and we can offer you:

Unlimited room to grow

Work Monday – Friday

Excellent compensation and benefit package

Represent a well-respected Fortune 500 company

Paid training

• Relocation Paid
• Manage vendor partnership at The Commons at Microsoft - Vendor are Banks (BOA, Wells Fargo), Credit Unions, Car Wash, Starbucks, Asian Cuisine and some retail stores
• Managers 20 Vendors and Team of 11
• Supervise owners, write Lease Contract and collect monthly rents
• Manages Town Hall Events
• Must be Strategic, Clear Communication with Vendors and Client, Powerpoint, Contract negotiation, Excel, Budget, Project Management, Event Planning and organize

GENERAL MANAGER - VENDOR PARTNERSHIP, RETAIL AND SERVICES Job Details | Compass Group (compassgroupcareers.com)

Warm Regards,

Julie

Essential Functions and Responsibilities:

• Create financial and operational plans for the unit and the annual budget
• Monitor the performance of the unit and customer satisfaction systems and take corrective actions
• Manage on-site operational support of East Campus vendors, Rotating Brands, Food Trucks, Commons, RTS, Retail & Services in adherence to contractual obligations
• Maintain vendor hours, service standards, and contractual compliance
• Track Health Department Permit and score, check-in and QA audit procedures
• Conduct Quarterly Business Reviews and complete quarterly vendor KPIs
• Manages in compliance with Company policies and procedures and local, state, and federal laws and regulations
• Establishes and maintains good rapport with staff, client, guests, and other departments
• Manages financial reporting, sales reports, P&L reports, budgets, and cash handling
• Analyzes and creates trends for financial data
• Maintains clean and safe work environment and performs job safely
• Plans menus with Culinary and Operations teams
• Is knowledgeable on HACCP controls and proper food storage and use

Qualifications:

• Bachelor’s degree, or equivalent professional experience
• Five + years of upscale food service and/or complex retail operations experience, including five years at the management level.
• Highly desirable to have both a food service and retail background.
• Experience in personnel management including hiring, supervision, evaluation, and succession planning.
• Proven track record to achieve company financial goals as well as client satisfaction.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)