Director - Revenue Assurance and Retail Ops

The Director, Revenue Assurance & Retail Operations provides leadership, technical expertise, and effective execution in areas of data analytics and utilization of data for more effective outcomes, manufacturer merchandising support, sales process optimization, retail deal team operations, and supporting the organization’s digital transformation efforts (Future Ready Holt). The individual in this role, manages, develops, and executes strategies and tactics that increase sales effectiveness, go-to-market processes & velocity, market share, data-driven decision making, profitability and overall achievement of Company’s goals and objectives.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Collaborates with various internal and external leaders ensuring proper understanding of opportunities, effective plans, execution of strategies and tactics, and exceptional adoption into the broader organization
• Drives Dynamic sales process solutions to remove barriers, increase velocity, provide consistency, eliminate waste to more effectively attain market share, volume and profitability targets
• Collaborates Cross-Departmentally to Execute sales, program maximization, data analytics, technology transformation, and value realization initiatives
• Executes solution-focused and enterprise-driven planning and problem-solving measures to effectively support the attainment of business objectives
• Influences, Initiates and Executes organizational and business unit specific learning, comprehension, plans and effective execution of strategies and tactics to successfully achieve business objectives
• Creates and Executes effective Strategies and Tactics around data utilization, sales effectiveness and velocity, sales management process, program utilization, and technology transformation
• Monitors and evaluates the competitive landscape and Collaborates to gain consensus on effective and timely adaptations to achieve goals and objectives
• Performs other duties as assigned
  
  

Knowledge, Skills, And Abilities

• Exceptional communication skills - verbal, non-verbal, written and presentation
• High levels of situational Adaptability – flexibility and versatility
• Highly effective and frequently utilized listening, questioning and comprehension capabilities
• Proficient with planning, problem solving, organization, analysis, process reengineering, multi-tasking and prioritization of activities
• Advanced knowledge of MS Office applications (Excel, Word, PowerPoint, etc.), SalesForce CRM, and Microsoft ERP
• Strong influencing capabilities and effective at working with all levels of the organization
• Highly collaborative with strong discernment capabilities
• Strong EQ and self-management capabilities
• Firm knowledge of the sales management process, data analytics, financial statements and principles, change management, process reengineering, and the retail business model in the industrial space
• Highly effective at selecting, developing, coaching, leading and managing employees
• Skilled at producing (through others and self) high volumes of accurate and precise work product
  
  

Education And Experience

• Bachelor’s degree in Business, Management, Sales, Finance or Marketing required; Master’s degree preferred
• Eight years of directly related business management and/or operational management experience leading diverse sales teams and offering a broad range of product offerings required
• At least 3 years of previous management experience required
• Experience in the construction equipment rental industry, preferred
• Experience managing sales team and diverse product offerings
  
  

Supervisory Responsibilities

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  
  

Travel

• Up to 10%
  
  

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  
  

Work Environment

• This job is generally performed in a professional office environment
• Frequently works at fast pace with unscheduled interruptions
  
  

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.