Steno is growing! We’re looking for a Director of Complex Litigation to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.
In this role, you will be a key member of our organization and have the exciting opportunity to pioneer the complex case management function and team for Steno. You will play a pivotal role in overseeing the management of intricate legal matters and ensuring the delivery of a top-notch court reporting service.
Who are you?
We’re looking for an individual who thrives on turning legal challenges into strategic victories. You stay current with industry trends and best practices, and enjoy making recommendations for improvements in processes and strategies.
If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.
On a regular basis you will
Develop and execute strategic plans for managing complex cases, identifying opportunities for growth and improvement within the organization.
Build and lead the team that will manage complex litigation cases from inception to completion, ensuring all aspects of the legal process are handled efficiently and effectively.
Serve as the primary point of contact across the operations organization for complex cases, understanding their unique needs and providing exceptional service and support.
Ensure compliance with all regulatory requirements and industry standards governing court reporting services for complex litigation matters.
Partner with Go-to-Market and the operations teams such as Calendar, Billing or Production on building proposals for prospective cases.
Implement quality control measures to guarantee the accuracy and reliability of court reporting services delivered for complex cases.
You’re gonna crush it if
You have 7+ years of complex case management experience within the court reporting industry
You have previous experience with structuring and scaling teams through different phases of a company’s growth
You thrive in a fast-paced, dynamic startup environment and adapt to changing priorities
You operate with a strong sense of ethics around things like confidentiality, discretion, and integrity
You are just as comfortable speaking ‘court reporting’ with Sales as you are speaking strategy, systems, process efficiency, and margin with other leaders in the company including Finance, Product, and the C-Suite
You are not afraid to get your hands dirty, assist your team, handle client escalations when needed
Compensation & Benefits
Salary - $140,000 - $180,000
Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a 401k through Guideline
A home office setup and a monthly stipend to offset internet and phone costs
Our Team
Our broader Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.
About Steno
Founded in 2018; grown from 9 to a fully remote team of over 300 in 5 years
Values: be highly reliable, constantly innovate, operate with a hospitality mindset
Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
We are revolutionizing the litigation and court reporting industry
Flexible litigation financing (e.g., DelayPay)
Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
White glove, concierge customer service that our clients rave about
Application Information
Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
Seniority level
Director
Employment type
Full-time
Job function
Customer Service
Industries
Legal Services
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