Director, Client Service (Healthcare/Pharma)

Director, Client Service

We have an immediate, full-time opening for Director, Client Service.

About Us, About You

Based in New York City, and launched in early 2023, Coefficient Health is a full-service healthcare marketing agency designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams.

That's why Coefficient Health is built on a new model of multidimensional talent. We are a team of agile and entrepreneurial go-getters who do not subscribe to the traditional siloed agency structure. At Coefficient Health, you will have the opportunity to break out and flex your muscles in multiple areas to partner with our clients, seamlessly integrate into their teams, and truly see the contribution of your work in action. You will have the flexibility of an integrated, hybrid role that allows you to contribute across disciplines and work with other multidimensional experts to own, shape, and develop smart, strategically grounded creative solutions that increase brand impact and lead to meaningful results. If this sounds like a role for you, read on!

The Role

Coefficient Health is seeking a Director, Client Service to join our outstanding multidisciplinary team. By partnering with senior leadership, creative, medical, and project management teams, you will deliver strategic work and drive implementation for our clients. You will have a tremendous amount of ownership and autonomy to do what’s right for our clients.

Primary Responsibilities

Client Relationships

• Establish and develop great relationships with your client and their teams
• Deeply understand client business, brands, and organizational structure
• Manage the client through project life cycles
  
  

Strategic Alignment

• Understand clients’ businesses, industry, competitors, key drivers, environment, etc
• Identify opportunities to bring value to our client's businesses, and grow business organically
• Articulate clients’ brand objectives and ensure they are incorporated into recommendations and all work
• Help shape strategies and develop content and activation plans
• Lead the flawless execution of US HCP and Patient integrated campaigns
  
  

Management and Execution

• Lead cross-functional teams in delivering launch programs
• Direct and oversee the development and execution of integrated healthcare marketing campaigns
• Define, prioritize and lead both strategic projects and tactical execution
• Direct project prioritization, management, and risk mitigation to ensure all tactics are delivered flawlessly, on time and on budget
• Participate in and lead client promotional review and submission processes
• Review and manage project budgets under your direction to success
• Be entrepreneurial, action and solution-oriented at all times
  
  

Team Development

• Manage, coach, and grow team members
• Lead cross-functional teams
• Be an active contributor to a positive, innovative, collaborative, and cooperative work environment
• Take initiative to pursue development opportunities
  
  

Skills and Experience:

• 8+ years experience in brand and/or engagement strategy with a focus on the pharmaceutical industry
• An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
• Pharma launch and HCP marketing experience
• A passion for technology, emerging media, and all things digital
• Previous healthcare ad agency experience is required
• University degree required, MBA preferred
• Ability to work independently as well as on a team
• Strong presentation and communication skills are a must
• Travel as needed
• Must be located in proximity to NYC to be on-site Tuesday-Thursday and other days as needed
  
  

WHAT’S IN IT FOR YOU: You will work directly with the founding partners and leaders of the business. You will collaborate with a team of smart and friendly people. You will take ownership of your work and be challenged. If you rise to the challenges of your position, you will grow fast, do more, and be rewarded.

The position offers competitive pay with benefits based on experience and qualifications:

• Salary Range: $160,000–$200,000
• The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational needs. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations
  
  

Coefficient Health LLC. provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. The Company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform our team if you need assistance completing this application or to otherwise participate in the application process.

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