Looking for a customer service representative with experience in order management, account monitoring, proven problem-solving skills, and proficiency in Microsoft Suite and Outlook.
Responsibilities
Manage numerous calls and emails from customers and sales representatives
Identify and assess customers’ needs to achieve satisfaction
Order Management
Provide accurate and complete information by using the right method and tools
Handle customer complaints, provide appropriate solutions and alternatives
Follow communication procedures, guidelines and policies
Coordinate with shipping, receiving, and credit departments
Requirements
Excellent verbal and written communication skills
Proficient in computer skills, including Microsoft Suite and Outlook
Proficient in Microsoft Excel
Ability to multi-task, prioritize, and manage time effectively
Strong Problem Analysis and Solving
Customer orientation and ability to adapt/respond
Weekend hours required
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Manufacturing
Industries
Retail Apparel and Fashion
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