Coordinator, Clinical Operations

We’re a cognitive science company on a mission to optimize the measurement of brain health to advance the development of new medicines and to enable earlier clinical insights in healthcare.

That’s why we’re seeking a Clinical Operations Coordinator responsible for supporting the operational delivery of a variety of contracted services in a Clinical Trial. These services include Rater Training and Monitoring activities (training deployment, management, and in-study reporting/calibration), Data Management (opening and resolving data queries), Scale Management (binder creation, translations, logistics & shipping), and Learning Services (adding and revising content in the Learning Management System [LMS], scheduling project timelines and meetings, and ensuring timely delivery of completed content).

The daily workload for the above functional areas will fluctuate throughout the life cycle of a Clinical Trial. The Clinical Operations Coordinator will be cross trained to support multiple functional areas, flexibly jumping in to assist study teams according to their changing bandwidth needs. This role will involve working closely with the Learning Services team on training content development and building eLearning courses in the Absorb LMS.

This role will require extensive written interactions with clinicians/raters/CRA’s, documentation and reporting on the progress of service delivery, and customer service support over phone and email. Ideal candidates are eager to learn multiple facets of Clinical Trials delivery and enjoy working in dynamic environments where their day-to-day responsibilities will evolve over time.

*Base salary range of $50,000 - $55,000 per year. Benefits outlined below

Key Responsibilities

• Flexibly jump in to study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules
• Tasks related to content development and management in the LMS
• Providing end user support for the LMS.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff.
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.

Requirements

• Entry level
• Bachelor's degree or 1+ years of related experience
• Previous project management or administrative support experience preferable
• Microsoft Office proficiency
• Prior interest or experience working within an LMS is a plus, but not a requirement

Skills, Knowledge and Specialist Expertise

• Ability to work in a fast-paced environment, multi-task, be highly organized and methodical
• Interpersonal skills and demonstrated ability to work in a team
• Impeccable record keeping of all tasks
• Demonstrated ability to work independently and to be proactive
• High level of computer literacy and excellent communication skills (written and oral) in English
• Problem solving/decision making skills
• Work collaboratively with all stakeholders (internal and external)

Benefits

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays, unused days roll over year after year.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to 3% of your yearly salary in Cogstate’s 401k program
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to scholarships to Coursera to improve knowledge or obtain certifications in applicable areas of interest.

Why We Do What We Do

Our mission at Cogstate is to optimize the measurement of brain health to advance the development of new medicines and to enable earlier clinical insights in healthcare. We are driven by the notion that through our work we impact the health of communities by delivering solutions that combine breakthrough science with advanced technologies. We are inspired by the dedication of researchers and the resilience of patients, and we are strengthened by our 20-year heritage supporting them. We are always working to simplify the complex with solutions that offer insights and hope for the future of healthcare, particularly dementia-related diseases and rare and pediatric disorders.

Commitment to Diversity & Inclusion

Cogstate is committed to building and maintaining a fair, diverse and inclusive workplace where the personal worth of each employee is recognized, and all are respected and valued for their differences. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. If you need assistance in applying please email [email protected].