PromptCare is looking for a Clinical Intake Specialist to join our team. Join our compassionate healthcare team as a Clinical Intake Specialist, where you will serve as the first point of contact for our patients, expertly coordinating their initial experiences with our facility. Your role is crucial in gathering essential patient information, assessing their needs, and facilitating a smooth transition into our care system. If you are dedicated to making a meaningful impact on patient well-being from the moment they reach out for support, we invite you to apply. To learn more about our company, please visit
Reports to: Departmental Lead, Supervisor or Manager
Job Type: Full-time position, 40 hours per week, Mon-Fri eight-hour shifts starting at 8am or 9am
Job Location: Hybrid out of either of our locations: New Providence, NJ, Lenexa, KS or Stoughton, MA.
Requirements
High school diploma or GED. Bachelor's degree preferred
Previous experience working with insurance companies and healthcare professionals (physicians, nurses, etc.) is preferred
Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
IVIg case management experienced preferred
Must have strong PC skills, especially the MS Office suite. Previous experience with the pharmacy order processing system, CPR+, is a major advantage (although training will be provided)
Job Responsibilities, Included But Not Limited To
Manage phone calls from agency partners for scheduling, rescheduling, other related agency activities
Coordinate nursing contracts and authorizations when needed
Collaborate with document management teams to obtain agency clinical documentation
Triage incoming agency calls for field nurses and relay information to appropriate care team members
Serve as communication liaison between pharmacy and nursing as appropriate
Identification and screening of nursing agencies
Completes occurrence reports as applicable
Provides care team members with feedback on assigned patients and gives suggestions for changes in procedure/protocols
Answer phone, emails, and working in a variety of communication apps and electronic medical recores to provide clear documentation and coordination of services
Communicate with patients to coordinate delivery and nursing services
Scheduling appointments for patient visits with nursing personnel and agencies as needed
Liaise and coordinate with nursing and pharmacy staff about schedules, patients, and any changes
Input clinician visits and update in visit logs for new starts and adjusted schedules
Resolve scheduling conflicts as they occur
Attend staff meetings, teleconferences and patient care conferences as needed
Understand and follow Promptcare’s employee policies and procedures
Perform other duties as assigned and is able to work longer than normal hours with little or no notice, as needed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is required to occasionally walk, and bend or stand as necessary. This position requires the ability to occasionally open filing cabinets, lift office products and supplies of a minimum of 25 pounds.
Benefits & Perks
Competitive Salary
Medical, Dental, Vision Package
401(k) plan (discretionary)
PTO - Vacation, Sick and Personal days, and paid holidays
Referral bonuses & Discount Ticket Program
Employee Recognition Program
Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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