CHIEF INFORMATION AND SECURITY OFFICER

Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving Long Island’s most vulnerable citizens.

SCHEDULE

Hybrid-Remote Schedule - may work up to 2 days per week remotely

Monday through Friday

Summary

Family Service League is seeking a Chief Information and Security Officer (CISO). The Chief Information and Security Officer is responsible for overseeing the Agency’s technology and telecommunications systems to ensure that they align with overall business and strategic goals. This includes maintaining technology infrastructure, supervising IT staff and working with vendors to manage services. The CISO strategically plans to meet the Agency’s growth objectives by keeping abreast of relevant technology and aligning the IT budget accordingly. The CISO provides guidance within the Agency on all aspects of technology and ensures the Agency’s technological procedures and services comply with all federal, state and local laws, and regulations. The CISO ensures excellence in service to all users. The CISO is a member of the Executive Team.

We Offer a Generous Benefits Package Including The Following

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!
  
  

Responsibilities

• The CISO establishes the Agency technology vision and goals.
• Develops and implements strategic and tactical plans for technology and communication systems across the Agency.
• Lead efforts to leverage technology to drive digital transformation initiatives across the organization. Identify opportunities to streamline processes, improve efficiency, and enhance customer experiences through the use of technology.
• Oversees IT staff, including hiring, training, conducting supervision, and performance management.
• Oversees IT vendors and ensures relevant standards are met.
• Develops an enterprise-wide IT budget, establishing cost parameters and ROI.
• Oversees performance and improvements of the Agency’s network and communications technology, aligning with best practice and enterprise objectives.
• Oversees all hardware and software upgrades, ensuring the appropriate systems architecture, software solutions, and data storage.
• The CISO directs IT and telecommunications equipment evaluation and purchases, and the management and tracking of inventories of equipment and licenses.
• Oversees all Help Desk services, including those with outside vendors, such as the managed service provider and electronic medical record company.
• Collaborates with management to remedy identified gaps with effective technology solutions.
• Ensures the Agency remains at the forefront of services provision and client engagement through the implementation of cutting-edge technology.
• Develops and implements data collection, analysis and trend reporting methodologies.
• Oversees technical projects, including setting performance goals, developing project budgets and timelines, and achieving successful outcomes.
• The CISO oversees data, voice and cyber security to safeguard Agency and client data from all threats.
• Stays abreast of current and new industry trends, technologies, and software.
• Ensures the Agency’s technological processes and services comply with all requirements, laws, and regulations.
• Acts as the Agency’s HIPAA Security Officer to enforce compliance with document retention policies, HIPAA security rules and other regulatory standards relating to PHI and software access privileges.
• Facilitates IT and telecommunications accommodations for all users, ensuring employees have expedient access to the appropriate software and hardware.
• Develops and implements Business Continuity Plans and manages periodic drills and updates to emergency protocols.
• Develops and implements IT and telecommunications policies and procedures and ensures they are consistent with business practice.
• All other duties as assigned.
  
  

Qualifications

A Master’s degree in information technology, computer science, management information systems or a related field is required. Relevant technical certifications, such as PMP, CISSP, CISM or CITP, are preferred.

A minimum of 10 years of experience in an information technology role required, preferably in a health care environment, including oversight of technology, strategic planning, budgeting, network administration, data security, project management, electronic health record software, data development and reporting, and telecommunications.

At least seven years prior experience in IT leadership required, including management of technical staff and IT vendors.

Advanced computer skills, including all MS Office applications, SharePoint, and database applications, are required. Knowledge of project management software is preferred.

Demonstrated ability to create, manage and lead change is required.

Excellent presentation, and verbal and written communication skills, are required.

Ability to manage multiple complex technical projects in a fast-paced environment is required.

Excellent problem solving, decision making, time-management and facilitation skills are required.

Strong customer-service orientation and ability to build strong interpersonal relationships at all levels is required.

Physical Requirements

This position often requires sitting and working at a computer for extended periods of time, as well as traveling to different FSL offices and external meetings throughout Suffolk County.

"Family Service League is committed to the belief that all individuals deserve uncompromising respect. Through our recruitment efforts, we continually strive to attain and maintain a diverse and inclusive workforce that meets the needs of our clients and reflects the communities we serve. Family Service League strongly encourages candidates from all backgrounds and experiences to apply for any positions for which they feel potentially qualified."