Fabiano Colicchio Lopes

The typical employee in operational teams today is much more technical than in the past, so the desire of business "citizens" to develop capabilities that reduce the reliance on IT will continue to increase.
Fabiano Colicchio Lopes, , Managing Director at FTI Consulting, explains why citizen development should be an essential component of intelligent #automation programs.

This work brings the real concept of what Artificial Intelligence, Machine Learning and other digital platforms are. Written by a group of renowned international authors from different disciplines, including legal and engineering, the book addresses the risks to workers' fundamental rights and fears, as well as the benefits brought by new technologies. With this work, we invite the reader to enter the world of Artificial Intelligence, of the future that is already here, and to learn about the… Show more

This work brings the real concept of what Artificial Intelligence, Machine Learning and other digital platforms are. Written by a group of renowned international authors from different disciplines, including legal and engineering, the book addresses the risks to workers' fundamental rights and fears, as well as the benefits brought by new technologies. With this work, we invite the reader to enter the world of Artificial Intelligence, of the future that is already here, and to learn about the legislation and business proposition of Brazil and other countries, including Portugal, Spain, Italy, and the United States. Show less

Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.

In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.

Here’s… Show more

Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.

In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.

Here’s what we talked with Fabiano about:

- The impact of COVID-19 on the business process outsourcing industry and the way that firms are looking at their labor mix
- The decisions for bringing back work using onshore and digital labor
- Reviewing the mix of onshore, offshore, and digital workers as we move towards the “next normal”
- How organizations can make the most of this opportunity to implement a digital workforce
- How companies can link automation via the digital workforce to their corporate transformation goals Show less

This report looks at nine different levers which mining companies need to consider when implementing cost optimization programs to sustain profitability in today’s more challenging economic environment.

Session focused on the challenges that C-suite and SSC leadership face regarding the successful execution of a location analysis exercise. We leveraged empiric evidence to highlight a key component often neglected in these types of studies: tax. LATAM has a complex tax environment and it is easily misunderstood. Nuances can drastically impact the outcome of a location decision and potentially impact the total cost of ownership of a SSC operation. We used a recent study performed by KPMG… Show more

Session focused on the challenges that C-suite and SSC leadership face regarding the successful execution of a location analysis exercise. We leveraged empiric evidence to highlight a key component often neglected in these types of studies: tax. LATAM has a complex tax environment and it is easily misunderstood. Nuances can drastically impact the outcome of a location decision and potentially impact the total cost of ownership of a SSC operation. We used a recent study performed by KPMG, coupled with extensive client engagement experience, to quantitatively demonstrate how the tax environment can dramatically impact location selection and outweigh all other metrics (which we will also cover in this session), in favor of a few specific locations. Show less

The article describe the main levers an organization needs to consider to have speed and flexibility in its internal operational changes