Laurie Ann Cottrill

Front Service Desk Duties include assisting patrons at the customer service desk, initiating returns, resolving customer issues or escalating to management as appropriate, selling money orders, processing Western Union money transfers, cashing payroll checks and personal checks, selling lottery and Ticketmaster tickets, producing necessary reports daily.
Cash Office Duties include preparing new register tills in the morning, counting register tills at the end of the day, compiling coupons to… Show more

Front Service Desk Duties include assisting patrons at the customer service desk, initiating returns, resolving customer issues or escalating to management as appropriate, selling money orders, processing Western Union money transfers, cashing payroll checks and personal checks, selling lottery and Ticketmaster tickets, producing necessary reports daily.
Cash Office Duties include preparing new register tills in the morning, counting register tills at the end of the day, compiling coupons to be sent to corporate, preparing daily bank deposits, maintaining fit currency, rolled coin, lottery, and stamp supply.
Front End Coordinator Duties include supervising all front end service personnel, insuring the break schedule is followed, assigning tasks to front end personnel as necessary, assisting in training of new personnel, producing necessary reports daily, directing front end personnel concerning the flow of customers, assisting in communicating all information to cashiers regarding special promotions and sale items, maintaining an orderly appearance of register area and supplies stocked. Show less

Responsible for maintaining the integrity of the store's point-of-sale inventory.
Responsible for communicating all issues pertaining to incorrect receiving to management.
Responsible for communicating all issues pertaining to fraud to management and Regional Loss Prevention Manager.
Responsible for receiving of merchandise from outside vendors.
Responsible for control of defect returns, merchandise recalls, and disposition of defects.
Responsible for ordering… Show more

Responsible for maintaining the integrity of the store's point-of-sale inventory.
Responsible for communicating all issues pertaining to incorrect receiving to management.
Responsible for communicating all issues pertaining to fraud to management and Regional Loss Prevention Manager.
Responsible for receiving of merchandise from outside vendors.
Responsible for control of defect returns, merchandise recalls, and disposition of defects.
Responsible for ordering supplies.
Responsible for equipment maintenance ~ point person between store and support center.
Responsible for product transfers between store and various locations (warehouse, stores, vendor)
Responsible for weekly district reporting of back of house standards compliance.
District Point Person for 20 stores in southeast district.
Liaison between stores and Regional Loss Prevention Manager.
Responsible for district-wide training of new personnel and new procedures.
Responsible for weekly district reporting of store compliance to shipping and receiving standards.
Responsible for monthly conference call.
Accomplishments:
Received Regional Loss Prevention MVP award from Regional Loss Prevention Manager.
Rewrite of company intranet outdated standards documentation regarding defect returns.
Rewrite of company intranet outdated standards documentation for merchandise recall returns.
Invited to corporate office to facilitate in policy and procedural changes being implemented due to change of company focus and new corporate management team.
Demonstrated leadership ability supervising 27 associates store-wide on multiple tasks on overnights during Christmas season. Show less