John Cuozzo

Improving customer technical documentation to support critical client needs.

As an Instructor Specialist and flotilla Staff Officer, responsible to train, schedule, and coordinate over 20 Vessel Exam team members to perform Vessel Safety Checks and promote Recreational Boating Safety with boaters at over 14 local marinas, boat clubs, yacht clubs, and, in coordination with the Maine Warden Service, at large area lakes.

As Division Staff Officer - Vessel Examinations, developing enhanced team approach to meet area-wide attention to Recreational Boating Safety and… Show more

As an Instructor Specialist and flotilla Staff Officer, responsible to train, schedule, and coordinate over 20 Vessel Exam team members to perform Vessel Safety Checks and promote Recreational Boating Safety with boaters at over 14 local marinas, boat clubs, yacht clubs, and, in coordination with the Maine Warden Service, at large area lakes.

As Division Staff Officer - Vessel Examinations, developing enhanced team approach to meet area-wide attention to Recreational Boating Safety and meet demand for Vessel Safety Checks. Show less

For leading Investment services firm's Managerial Finance organization, analyzed and documented BMC Control-M workflow automation and Oracle Business Information (OBI) data flow processes in conjunction with client's Data Hub to provide unified documentation to support business and technical support groups' system troubleshooting and employee training.

Analyzed user documentation needs, identifying product user information requirements and creating FrameMaker 2015 templates to facilitate future creation of documentation set.

Provided leading global high tech client with expert work flow analysis, developing and documenting procedures to streamline, upgrade and implement global procurement process for Oracle ERP R12 conversion for the Procure-to-Pay organization within the Supply Chain.

Provided expert analysis, writing, and editing solutions to client for health care technical, business, and proposal needs.

Edited several dozen U.S. Air Force technical orders (manuals) to ensure completeness, clarity, and structural integrity to meet military specifications and standards, ultimately converting these from MS-Word to Arbortext SGML. Mentored Subject Matter Experts in use of Microsoft Word 2010. (Temporary position.)

Provided AIS Media web solutions and managed services to B2C and B2B enterprises and non-profit organizations to harness the viral power of the Internet, generating and converting increased leads, driving revenues, maintaining/cutting expenses and increasing organizational productivity.

Certified eBusiness Solutions Provider, partnered with AIS Media’s award-winning team of experts in web design, development, eCommerce, eMarketing, and supporting services. Our services provided online… Show more

Provided AIS Media web solutions and managed services to B2C and B2B enterprises and non-profit organizations to harness the viral power of the Internet, generating and converting increased leads, driving revenues, maintaining/cutting expenses and increasing organizational productivity.

Certified eBusiness Solutions Provider, partnered with AIS Media’s award-winning team of experts in web design, development, eCommerce, eMarketing, and supporting services. Our services provided online lead generation and reputation management, Social Media Marketing, enhanced Search Engine Optimization, E-mail Marketing, eCommerce, and website design/development/ maintenance, outstanding managed hosting and technical support.

Supplemental services included content creation and editing, including creation of on-line store.

A portion of our proceeds went to Habitat for Humanity to provide to those in need affordable, sustainable housing, at cost and on a no-interest basis. Show less

For variety of in-house manufacturing systems, captured technician and supervisor expert knowledge to create 500 pages of manufacturing systems step-by-step maintenance and repair procedures, including digital photography.

Analyzed, planned, developed, and maintained customer documentation for several laser systems. Edited source writings from subject matter experts and manuals written by writing team. Hired permanent and contract writing team; led, coached, and supervised writers during transition from traditional FrameMaker to competitor's SGML/XML.
For most recent 5½ years, served as the sole technical writer and editor to create and/or maintain customer site preparation, operator, and service manuals for… Show more

Analyzed, planned, developed, and maintained customer documentation for several laser systems. Edited source writings from subject matter experts and manuals written by writing team. Hired permanent and contract writing team; led, coached, and supervised writers during transition from traditional FrameMaker to competitor's SGML/XML.
For most recent 5½ years, served as the sole technical writer and editor to create and/or maintain customer site preparation, operator, and service manuals for five product lines simultaneously, restructuring manuals into topic-based chapters, managing all localization needs, and balancing the workload. Show less

Financial Services: Analyzed and documented Private Asset Management system; Documented Trust Accounting Product Reference, Tax, and Report Guides; Investment Remote Access User’s Guide; Converted documentation from Series II to Trustware II for Trust Accounting, Personal Accounting, and Pension Payment/Reporting products.

Medical: For major medical facility, designed and developed "Applications Interface Gateway (AIG) Operator’s Guide" and “Applications and Support DataGate AIG… Show more

Financial Services: Analyzed and documented Private Asset Management system; Documented Trust Accounting Product Reference, Tax, and Report Guides; Investment Remote Access User’s Guide; Converted documentation from Series II to Trustware II for Trust Accounting, Personal Accounting, and Pension Payment/Reporting products.

Medical: For major medical facility, designed and developed "Applications Interface Gateway (AIG) Operator’s Guide" and “Applications and Support DataGate AIG Programmer’s Guide” to facilitate transfer of patient medical data between ancillary and mainframe systems.

Non-Profit: As Operations Manager, administered commercial line of credit processing and all fiscal matters, including Massachusetts Department of Transitional Assistance contract and fiscal program reporting to state, HUD, and city funders to support and advocate for 12 Boston area adult homeless shelters; supervised administrative and fiscal staff. Converted computer system from outdated Macintosh to state-of-art PC Windows technology. Show less

For mechanical CAD vendor, using Framemaker and UNIX utilities, tagged for on-line documentation and for hard copy, restructured and maintained core application Part Modeling User’s Guide, Assembly Modeling User’s Guide, and Fundamentals manual. Maintained related training guides, edited and coordinated release notes, and assisted junior writers.