Edison Guerra-Guerrero

Edison Guerra-Guerrero

Aquatics Manager

Orlando, Florida, United States
19 followers 13 connections

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About

I am looking for an opportunity in relation to my major of Business administration with a focus in Marketing. I have developed my abilities in a variety of positions, such as working as a Lifeguard for the City of Orlando, a JetBlue Reservation Specialist, and a Guest Services Representative at the Bartch Transplant House for AdventHealth. My professional experience has equipped me with a variety of talents, including; the ability to guarantee swimmers' safety, execute first-rate guest services in a healthcare setting, and offer superb customer service in the airline industry. I have the skills necessary to effectively communicate in difficult circumstances and thrive in fast-paced settings. I can contribute significantly to any team as a result of my flexibility, ability to prioritize, and teamwork.

Activity

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Experience

  • City of Orlando Careers

    City of Orlando Careers

    4 years 1 month

    • City of Orlando Careers Graphic

      Aquatics Manager

      City of Orlando Careers

      - Present 2 years 1 month

      Orlando, Florida, United States

      As the manager of an 8-person team,
      -Demonstrated strong leadership skills, ensuring the safety and well-being of pool patrons by promptly applying first aid and resuscitation techniques when required.
      -Efficiently maintained order in both the pool and surrounding areas, prioritizing the safety of all visitors.
      -Effectively communicated with patrons, addressing their concerns and providing a welcoming environment.
      -Organized and managed employee schedules for the week while…

      As the manager of an 8-person team,
      -Demonstrated strong leadership skills, ensuring the safety and well-being of pool patrons by promptly applying first aid and resuscitation techniques when required.
      -Efficiently maintained order in both the pool and surrounding areas, prioritizing the safety of all visitors.
      -Effectively communicated with patrons, addressing their concerns and providing a welcoming environment.
      -Organized and managed employee schedules for the week while consistently completing necessary paperwork efficiently and on time.

    • City of Orlando Careers Graphic

      Lifeguard

      City of Orlando Careers

      - Present 4 years 1 month

      Orlando, Florida, United States

  • AdventHealth Graphic

    Guest Services Specialist- Bartch Transplant House

    AdventHealth

    - 1 year 3 months

    Orlando, Florida, United States

    During my time at the Bartch Transplant House,
    -I attended to the needs of multiple guests simultaneously.
    -Effectively streamlined administrative tasks and guest interactions, earning compliments for my willingness to help and well-spoken communication.
    -Emerged as a hospitality professional in my ability to remain composed and act swiftly in emergencies contributing to a safe and secure environment for all guests.

  • JetBlue Graphic

    Airline Reservations Sales Specialist

    JetBlue

    - 3 months

    Orlando, Florida, United States

    As a customer service representative,
    -I excelled in applying proper communication skills while interacting with customers, leading to numerous compliments from satisfied callers.
    -Handled an average of 30 to 40 calls per day, I adeptly promoted and sold the company's offered services, showcasing a keen ability to meet customer needs.
    -Consistently maintained a clean and organized workstation.
    -Skillfully approached de-escalating frustrated customers and contributed to fostering…

    As a customer service representative,
    -I excelled in applying proper communication skills while interacting with customers, leading to numerous compliments from satisfied callers.
    -Handled an average of 30 to 40 calls per day, I adeptly promoted and sold the company's offered services, showcasing a keen ability to meet customer needs.
    -Consistently maintained a clean and organized workstation.
    -Skillfully approached de-escalating frustrated customers and contributed to fostering a positive and pleasant customer experience. Thus, acting as an extension of the brand.

  • Rome Ymca Graphic

    Lifeguard

    Rome Ymca

    - 9 months

    Rome, Georgia, United States

Education

  • University of West Georgia Graphic

    University of West Georgia

    Bachelor of Business Administration - BBA Marketing

    -

    In the process of completing my Bachelor of Business Administration with a focus in Marketing.

  • Valencia College Graphic

    Valencia College

    Associate of Arts - AA General Studies

    -

  • Shorter University Graphic

    Shorter University

    Criminal Justice/Police Science 3.5

    -

    Activities and Societies: NCAA Division 2 Soccer Team

  • University High School Graphic

    University High School

    High School Diploma

    -

    Activities and Societies: 4-year varsity soccer player 2-year high school soccer captain 3-years in Marine Corps ROTC

    I attended University High School from 2017 to 2021. I graduated with a GPA of 3.2. As well as being a student I played varsity soccer for high school and a club outside of high school. I also was a part of the Marine Corps ROTC program where I reached the rank of Sergeant. Overall my high school experience was great. I learned a lot about myself and made many friends that I still communicate with and plan to for years to come.

Honors & Awards

  • Technical Certificate-Business Specialist

    Valencia College

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