Duane Owen

OBJECTIVE:
I have worked in the IT field for 32 years and as my resume reflects, I have been a contractor most of the time, this has helped me to learn new concepts, I work well under pressure, I also work well in a team environment as well as independently and have business and Technology Management skills.
QUALIFICATIONS:
• Advanced knowledge of PC hardware and Operating Systems
• Basic knowledge of 0SI Model
• TCP/IP, Ethernet, LAN, WAN
• Basic knowledge of simple… Show more

OBJECTIVE:
I have worked in the IT field for 32 years and as my resume reflects, I have been a contractor most of the time, this has helped me to learn new concepts, I work well under pressure, I also work well in a team environment as well as independently and have business and Technology Management skills.
QUALIFICATIONS:
• Advanced knowledge of PC hardware and Operating Systems
• Basic knowledge of 0SI Model
• TCP/IP, Ethernet, LAN, WAN
• Basic knowledge of simple network design and implementation
• Basic knowledge of network management
• Entry-level hands-on skills in router and switch configurations
• Expert-level hands on skills in installing, maintaining, and managing desktop/client operating systems
• Basic hands-on skills in installing, maintaining, and managing server operating systems
• Written and oral skills, and Advanced research skills
• Mid-level hands on Ghost, Remedy, Service Now, and Resolve-it software. CDP (push software, apps, images, updates, patches).
• Operating Systems - Windows 7, Windows XP, Windows Server 8
• Network Technology - TCP-IP, Technical Trouble shooting, IP configuration
• Hardware/Software – Software installation, System setup, Desktop Hardware install and configuration, Network Essentials, Data backups
• Proficiencies – testing of (LAN) local area networks, (WAN) wide area networks, user and security group (AD) active directory administration
EXPERIENCE:
Mavris Martinsburg WV 11/22 to present
CSOC Cyber Security Analyst III (for the Veterans Administration) Show less

Citi Bank - Washington DC 04/2013 to 07/2015
• System Administrator for 2 sites back up for 2 sites and support for remote users
• Windows 7 experience migration and installs
• Active Directory, create accounts and groups set permissions
• Software support and installs
• New computer/laptop image setup and installation
• Face to Face customer support and service skills

General Dynamics - Alexandria VA 5/2012 to 4/2013
• Helpdesk Specialist (contractor)
• Work on USPTO helpdesk doing phone, remote support.
• Working with Remedy ticketing systems.
• Using Active Directory, PC Anywhere and Communicator to remote into clients systems to repair



A.A.

Vander-Jagt Computers - Winchester, VA 12/2008 to 12/2011
• Computer Repair Technician (Part-time Contractor)
• Desktop, laptop, and server builds and repair
• Install software and/or software updates needed for the systems.

Custom Computers - Winchester, VA 12/2006 to 04/2008
• Computer Repair Technician (Contractor)
• Desktops, laptops and servers builds
• Client Computers builds
• Troubleshoot and repair software/hardware errors
• Troubleshoot and repair network errors.

Supervision of five team members, update of the servers and replacement of the existing WAN infrastructure, also management of Service Level Agreements and several on-going minor projects, Installation of the new payroll system for the Office of the Inspector General. Connection of the Central Server Facility and the Disaster Recovery Facility using Cisco 2600's with encryption.

Management and maintenance of the end users database, Server builds of NT 4.0 and 2000 for Andersen Consulting Solution Center, Customer server builds (Dept of EDU, Holocaust Museum, USPS and several other non government corporations), Workstation (NT 4.0) and laptop (Win 95) builds, 2000 workstation and Advanced server Builds, Backups (Monday-Thursday onsite and Friday offsite), Reconstruction of the existing NT domain.

Management and maintenance of the end users database, Server management, maintenance and updates
Daily and weekly system backups, Track client Assets, Management of Exchange server and outlook

Supervision of three team members, Management and maintenance of the end users database, Management and maintenance
of the servers and workstations, Track client Assets , Creation of ghost images, Designed and updated the existing network
Mail server management and update of mail server to exchange 5.0, Training of helpdesk staff