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Zendesk
Software Development
San Francisco, California 524,207 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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Zendesk reposted this
At Zendesk, we deliver real value to our customers. In today’s increasingly automated world, traditional software pricing models are becoming outdated. Last month, we made a bold move to change that by introducing outcome-based pricing for our AI-driven customer support software. Here’s how it works: Instead of charging businesses based on how often they use our AI chatbot, we now only charge when the AI resolves a customer’s issue autonomously, without needing human intervention. Why the shift? As Nikhil Sane, our Senior VP of Revenue Acceleration, recently told Jon Victor: “Just because I used your service doesn’t mean I got value.” In a time when businesses are scrutinizing their AI investments, it’s not enough for software to simply be used—it must produce tangible results. We believe this approach better aligns with the needs of the modern enterprise. AI is set to automate certain tasks reliably, reducing the need for traditional seat-based subscription models that have defined enterprise software for decades. It’s time to evolve. We’re focused on long-term value and success with our sights set on helping companies streamline their operations and make smarter investments in AI—only paying for what works. #AI #CX
AI is getting good enough to do some enterprise tasks with little to no human supervision, like resolving customer support tickets for businesses. That's prompting some software vendors to change their pricing to charge only for work the AI can complete on its own. It's a trend worth watching as startups set their sights on automating an increasing number of roles in the workplace. Read more in The Information here: https://lnkd.in/gRsy24-c
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📩 Apply to attend the Zendesk AI Summit in New York City on Oct. 9: https://zdsk.co/4dYtIiI 🔮 This invite-only event will put you at the forefront of AI innovation in customer service, giving you exclusive insights into our latest AI advancements, access to industry leaders, Zendesk experts, and hands-on demos, and much more.
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🎯 Twilio uses Zendesk to power its customer support and knowledge base, prioritize tasks for team members based on support entitlement, and deliver seamless voice support to its global customers: https://zdsk.co/47il4Jd
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🐌 Problem: Quality assurance of your customer service conversations is manual and time-consuming 🦾 Solution: Artificial intelligence can evaluate 100% of your conversations automatically 👀 How to get started? Our free AI for customer experience guide: https://zdsk.co/47hpNLo
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📈 Increase agent collaboration, get organized, and increase efficiency with the newest in AI — with the Zendesk Marketplace. Expand your Zendesk functionality with our featured apps: https://zdsk.co/3yV5Xc5 ☎️ Aircall 📝 Asana 📎 Attachment Plus 📲 Attentive 📊 Fivetran 🔵 Linear ✨ PagerDuty ✏️ SurveyMonkey
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👀 This is how AI will impact customer experience over the next three years, according to new #CXTrends AI data from Zendesk: https://zdsk.co/3Z4cWtP
The future of AI-powered CX | Free Zendesk report
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🦾 How do you leverage the efficiency of AI while putting humans first? Find out in this guide, packed with data and success stories from real Zendesk customers: https://zdsk.co/3AKdhbe
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🤯 Thrasio sees response times drop by 80 hours with EX solution: https://zdsk.co/3Xl4SDJ 📈 After implementing Zendesk’s Employee Experience solution, the global consumer goods company saw significant productivity gains across the business. Next, Thrasio plans to leverage AI with the help of Zendesk professional services.
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🚀 At Zendesk, we've been building #GenAI large language models to make customer service better since before GenAI was the next big thing. Our partnership with Permira has taken Zendesk’s AI initiatives to new heights. 👉 Hear from our VP of Enterprise Data and Analytics, Daniel Humble, on how #ZendeskAI is driving innovation and delivering results: https://zdsk.co/4dGVXCh
Zendesk was building #GenAI large language models before they were fashionable. Daniel Humble, VP of Enterprise Data and Analytics at Zendesk, shares how partnering with Permira on AI initiatives, including Zendesk AI, has increased the performance of their sales teams. For more on Permira’s AI community: https://lnkd.in/g2GaHkk2