We are thrilled to announce that Kal Penn an actor, writer, producer, and public servant, will be speaking at Verint Engage. He will present ‘Embracing Change,’ an inspirational keynote drawing from his evolving career. This presentation is sure to resonate with CX leaders who understand that the status quo is always changing. This is a session you will not want to miss! Register for Engage 24 here: https://lnkd.in/gVR_s7YU
Verint
Software Development
Melville, New York 159,518 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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Voice, as a medium, is especially hard to process and can pose serious risks to financial services firms. Learn how AI-powered communications profiling can help find compliance gaps in voice communications. https://lnkd.in/gXsHSfbZ
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🤖 Knowledge Management Automation 🤖 By 2028, ISG (Information Services Group) Research asserts that 80% of contact centers will overhaul their knowledge management tools and processes, largely to serve the requirements of GenAI applications. Is your knowledge management solution built for AI? Get the recently published Knowledge Management Buyers Guide (that Verint was named a leader in) to understand what buying criteria you should consider when looking to drive AI outcomes. Read the full report: https://lnkd.in/gtS6QN56
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/genmC5dh
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Verint is a proud sponsor of GDS CX Innovation Summit in Naples, FL, September 25-26, 2024. We are looking forward to meeting other industry leaders, visionaries, and experts with a shared dedication to pave the road to transformation. https://lnkd.in/dqCm-rtk
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Are delays and errors in your back office impacting your CX? Verint and Aberdeen Strategy & Research and Research have been collaborating for the last 7 years to understand the challenges service organizations face in their back-office operations, and the impact these have on CX and contact center performance. Errors and delays in the back office have been identified as one of the Top 5 causes of customer dissatisfaction, with only marginal progress made over the years. Yet organizations with best-in-class back-office operations have 3.5X higher improvements in CSAT then their peers. Check out the Aberdeen report: Time for a Fresh Take on the Back Office, to learn what these best-in-class organizations do differently. https://lnkd.in/gZErJF2x #backoffice #backofficeoperations #CX #workallocation #employeeproductivity
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It’s time to supercharge your quality program 🤖🚀 Join us at #Engage24 and discover new ways to elevate your quality program and drive measurable improvements in agent performance and compliance. Register now ➡️ https://lnkd.in/gVR_s7YU
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/gdwSTs3G
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Proud Sponsor of QATC Annual Conference September 17-19, 2024 in Nashville! We can't wait to meet you. Come by the Verint Booth and speak to our experts. Don't miss the Verint workshop Tuesday, September 17 @ 1:30 where we will share the importance of Enhancing Quality in Contact Centers through Employee-Driven Transformation and AI https://lnkd.in/d36znDf
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We couldn't be more excited to highlight our Verint Marketplace Sponsors who are helping to elevate the experience this year at Verint Engage! From AI-driven solutions to customer engagement tools, these partners are driving innovation: Corsound AI Sentient Machines CredSpark Jabra SymTrain Group Elite LogRocket VideoEngager This year at Verint Engage, we're introducing something new - an interactive Verint Marketplace Menu! This interactive menu will showcase a handful of our Verint Marketplace listings, paired with Verint capabilities and give attendees a firsthand look at the solutions available to enhance their Verint deployments. The Verint Marketplace is an invaluable resource featuring hundreds of listings from partners, customers, and Verint, designed to accelerate time to value for your Verint products. A special shoutout to our Platinum Sponsors whose listings will also be featured on our Verint Marketplace Wall onsite at Engage: Avaya Google Connex Telecommunications Inc. Five9. Be sure to stop by and check out our Marketplace Wall at Engage! #VerintEngage2024 #VerintMarketplace
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