We’ve done It again! TTEC is a Leader in CXM Services 📣 We’re incredibly proud to share that TTEC has been recognized as a Leader in the Everest Group CXM Services Peak Matrix Assessment 2024 - Americas 🏔️. This achievement is a testament to our unwavering commitment to delivering exceptional customer experiences and our innovative approach to CX solutions. As Nick Cerise, our CMO, puts it, "We’re also honored that Everest has recognized the transformational nature of our portfolio of CX solutions and our ability to help clients achieve the business outcomes that matter most - increased revenue, profitability and customer loyalty.” Let's continue to elevate the CX industry together. Read the full press release here: https://lnkd.in/eunNDVeP
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 298,593 followers
Customer experience obsessed. Powered by people + technology.
About us
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Why should you outsource your sales efforts? We're here to give you 11 reasons why outsourcing sales can be a game-changer! 🚀 For example, outsourcing select portions of the sales process can: 📌Give sales organizations access to sales expertise and best practices 📌Bypass technology limitations 📌Save costs and improve speed and quality And much more! Ready to learn more? Read the TTEC special report to get all 11 tips why and how external sales teams can help your company work smarter, not harder. 💡https://lnkd.in/ewp2QwfS
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Our compassion bots 🤖 are changing the game by training agents to deliver empathetic, efficient care. By leveraging AI-powered coaching to improve agents' emotional intelligence and streamline training and call handling, we can elevate the patient experience. Learn how to harness the power of AI to transform your healthcare CX: https://lnkd.in/eFfxfEQV
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Tolling customer service is a delicate balance of efficiency and empathy. 🛣️ But with the rise of AI, we're seeing a new era of customer experience. In this video, Micah Hart, Director of Service Delivery at Electronic Tolling, shares how AI is revolutionizing the tolling industry. From real-time call analysis to instant agent feedback, AI is empowering agents to deliver exceptional experiences. Check out the full linkedin live recap in this blog: https://lnkd.in/eZtecxWr
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Annual enrollment periods can be a whirlwind 🪁. But what if there was a way to elevate your member experience beyond these busy seasons? In this insightful article, Ebony Langston shares practical strategies to improve customer satisfaction and drive business growth, year-round. Read the full article now: https://lnkd.in/e5NPv5nF
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Get ready to join us this Thursday for an inspiring Talent Show episode! We’re bringing back Erica Aouissaoui for a special feature on our Employee Resource Groups (ERGs) and the important role they play in supporting our team, boosting career development, and fostering personal growth. Erica Aouissaoui, passionate about empowering women through the Women In The Leadership ERG, will share career advice on building thriving teams and creating inclusive spaces that develop future leaders. 📅 Set a reminder, bring your questions, and we’ll see you there! #ExperienceTTEC #TheTalentShow #LinkedInLive #ERGs
The Talent Show | Powered by TTEC - Season 5 Episode 21
www.linkedin.com
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Let's kickstart the conversation about the future of customer experience! As we gear up for a new year, we're curious to know what you'll be focusing on. Will you prioritize employee engagement, digital engagement, or lowering costs? Share your thoughts in the comments below! 👇
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We're proud to celebrate a year of significant growth in India 🚀. Our Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio have been instrumental in delivering world-class customer experiences and innovative solutions. As we continue to expand our footprint in India 🇮🇳 , we're committed to creating meaningful job opportunities, nurturing local talent, and driving innovation in the CX industry. Read the full press release to learn more: https://lnkd.in/eQ6Vm_A9
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A growing company found itself overwhelmed by a surge of unpaid debts 🌊. Their in-house team, though dedicated, was struggling to keep up with the increasing volume. We stepped in to offer a lifeline. Our expert collections team provided empathetic yet efficient support, leading to: 162% increase in total collections and 17x ROI on collections efforts. Want to know how we turned the tide? Read our case study https://lnkd.in/eFGywpMh
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Is misinformation about BPOs keeping you from reaching your full CX potential? It's time to clear the air. 🍃 BPOs can help your contact center tap into labor pools, technology, efficiencies, and CX expertise you lack in-house. Don't let these common myths hold you back! Read our Tips & Takeaways: https://lnkd.in/e4qsfXaR
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TTEC
NASDAQ
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$4.74
-0.05 (-1.044%)
- Open
- 4.85
- Low
- 4.53
- High
- 4.85
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