As a trusted digital transformation partner to iconic brands worldwide, we provide new keys for their business, their workforce, and the customers they serve. Visit our website https://bit.ly/3TiIVmw to know how we unlock new possibilities, transformative outcomes, and enduring relationships. Unlocking Digital Performance. Delivering Measurable Results.
Sutherland
IT Services and IT Consulting
Pittsford (Rochester), NY 845,898 followers
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
About us
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes. Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com
- Website
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https://www.sutherlandglobal.com/
External link for Sutherland
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Pittsford (Rochester), NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, and Retail and CPG
Locations
Employees at Sutherland
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Walter Montalvo
Senior Software Engineer and Architect
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Dudley Larus
Building a better world by unleashing the power of great customer experiences (CX)
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Fabio de Sant'Anna
Management Consulting | Technology Practice Head | Banking & Insurance | AI | Machine Learning | Intelligent Automation | Digital Transformation
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Brad Burgess
AVP Healthcare | Digital Transformation | Healthcare IT | Payer | Payvider | BPaaS | Automation | RPA | AI | CX | PX | Analytics | Data | Advisory
Updates
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At the CCW UK Exchange Panel, our Head of BFS – UK and Europe, George Xenoudakis, moderated an insightful discussion on the transformative power of digital technology in shaping the future of customer experience. It was great interacting with panelists Doug Casterton, Rebecca Gordon, and Georgia Bradbury-Adams as we discussed real-world case studies, best practices, and key challenges while exploring how businesses are leveraging digital tools to enhance customer interactions, streamline processes, and deliver personalized experiences. Looking forward to more power-packed discussions that help us imagine and define a proactive, futuristic CX strategy. Naveen Mehta | Rohit Menon #CCWEurope #CustomerExperience #SutherlandCXM
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As customer experience leaders face mounting pressure to deliver transformative, long-term service strategies, one question looms large: "What are we doing with AI?" AI is no longer optional - it's the game changer for proactive, ROI-driven, customer-centric experiences. During our interactions at CCW UK Executive Exchange, we explored the complex dynamics of AI and shared strategies to redefine customer service ecosystems, maximize returns, and pave a future-ready CX roadmap. Naveen Mehta | George Xenoudakis | Rohit Menon #CCWEurope #CustomerExperience #SutherlandCXM #AI #SutherlandAI
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Growth in the fintech space requires a fine balance of agility, resilience, and compliance! We are excited to introduce Sutherland FinXelerate https://bit.ly/3YRG5qz, a comprehensive solution designed to help fintech companies scale while fostering innovation and growth. Designed on a modular model and delivered through Business Process as a Service (BPaaS), FinXelerate has empowered our clients to achieve remarkable results, including a 90% improvement in compliance, a 50% increase in scalability and flexibility, and over a 40% reduction in operating costs. The launch of Sutherland FinXelerate underscores our commitment to unlocking digital performance and delivering measurable results for our clients in the fintech industry. Banwari Agarwal | Sumit Chopra | Rishi Sardana | George Xenoudakis | Ranjit Pisharoty | Akhilesh Agrawal | John Karanfilovski | Rob Alexander | Rahul Agarwal | Vaibhav Grover | Chetan Mehta | Parag Poddar #SutherlandBFS #Fintech #Banking #SutherlandBPaaS #FinancialServices
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QHPs need to implement secret shopper survey protocols today to be prepared for adherence to new CMS wait time standards beginning in 2025. Here’s how: https://bit.ly/3YUsPCA Download our detailed guide for your five-step action plan detailing the necessary steps for success in survey design, protocol management, and more. #Healthcare #PatientExperience #Medicare #Medicaid #Healthtech #SecretShopper #Patientcare #Telehealth #SutherlandHealthcare
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We're proud to be recognized by Everest Group for our excellence in digital workplace solutions. Here's how we are empowering next-gen digital service desk support success: https://bit.ly/3O5TvKt Sutherland's service desk expertise, powered by AI and our Zero Incident Framework, delivers enhanced efficiency, streamlined operations, and transformative business outcomes. This recognition validates our focus on innovation, our client-centric approach, and our commitment to setting new benchmarks in service delivery! Unlocking Digital Performance. Delivering Measurable Results! #SutherlandDES #Innovation #DigitalWorkplace #Automation #AI #SutherlandTech
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Is Your ERP keeping pace with your digital ambitions? Modernizing enterprise applications doesn’t have to be a hurdle. https://bit.ly/4fEOjsM Sutherland empowers enterprises to accelerate ERP transformation, unlocking greater system flexibility, streamlined operations, and significant cost savings. By centralizing data and standardizing processes, we help businesses boost operational efficiency, enhance decision-making, and scale with ease. Discover how you can future-proof your ERP ecosystem! #ERPModernization #DigitalTransformation #SutherlandDES
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📆 Join us for a LinkedIn Live on 12 November, where we’ll break down the personalization paradox. Register below 👇 Experts from Sutherland and Forrester will explore the strategies, data, and technology you need to deliver memorable personalized moments. Hear from: 👤 Nic Gordon, SVP, Global Head of Connected Intelligence, Sutherland 👤 Sanjay Reddy, SVP & Global Head - Retail & Consumer Packaged Goods, Sutherland 👤 Jessica Liu, Guest speaker, Principal Analyst, B2C Marketing at Forrester Don’t miss out on your chance to drive Hyper-Personalization success.
Unlocking Hyper-Personalization That Your Customers Really Want
www.linkedin.com
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Outdated processes can hold you back. Learn how businesses can shift to a transformational mindset and stay ahead with our 4P approach: platforms, people, partners, and processes. https://bit.ly/4fB5CeV Dive into strategies that can unlock your enterprise’s digital performance and propel your business forward. #SutherlandDES #SutherlandPlatforms #AI
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Need to boost sales and increase upsell for your retail customers? The answer could be retail personalization https://bit.ly/4dOHx2J; a powerful tool that must be used carefully to delight and not annoy customers. Sutherland's Nic Gordon and Sanjay Reddy join Forrester's Jessica Liu tomorrow for a LinkedIn Live as they cover: 👥 The state of today’s empowered consumers 📊 How to use data and analytics to create customer intelligence 🔄 The combination of strategy, unlocked data, and tech you need to enable personalization Register today! #SutherlandRetail #Retail #Hyperpersonalization #LinkedInLive
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