How to Maximize Contact Center Efficiency with AI and Superior Data Privacy Integrating AI into contact centers is essential for enhancing customer service and operational efficiency. Our latest article uncovers how Ontelio empowers contact centers to leverage call recordings and chat transcripts while ensuring compliance with GDPR, HIPAA, and PCI DSS. With advanced data redaction and privacy-by-design principles, we help ensure regulatory compliance and build customer trust, unlocking AI's full potential in customer interactions. Learn how we harmonize AI training with privacy to drive operational success. https://lnkd.in/e8_q-Vrm #ContactCenters #AI #DataPrivacy #GDPR #HIPAA #PCIDSS #CustomerExperience #DataRedaction #Compliance #AITraining #Ontelio
Ontelio
Technology, Information and Internet
Wilmington, Delaware 207 followers
Intelligent Data Redaction for Contact Centers - Data Privacy and Compliance for Call Recordings and Transcriptions
About us
Ontelio is at the forefront of contact center data security, specializing in advanced AI-driven data redaction. Our platform ensures 99.97%* accurate redaction for PII, PCI, and PHI, safeguarding sensitive customer information while maintaining compliance with regulations like PCI-DSS, HIPAA, GDPR, and CPRA. Our proprietary multi-stage redaction engine, incorporating AI and next-generation Named Entity Recognition (NER), precisely targets and removes sensitive data without compromising valuable insights. Ontelio's solution caters to the unique needs of financial services, healthcare, and retail sectors, transforming how businesses manage and protect customer interactions. Experience unmatched data privacy with Ontelio's AI-powered redaction services. We help you uphold the highest standards of data security and compliance, ensuring your contact center operations are both secure and insightful. Partner with Ontelio for superior data redaction and compliance solutions that protect your business and your customers. *Each clients data is unique, actual results may vary.
- Website
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https://www.ontelio.com
External link for Ontelio
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Wilmington, Delaware
- Type
- Privately Held
- Specialties
- AI-Powered Data Protection, Contact Center Security, Intelligent Data Redaction, Compliance Automation, PII/PCI/PHI Protection, Multilingual Data Security, Financial Data Compliance, Healthcare Information Protection, Retail Data Privacy, AI Entity Detection, GDPR Compliance Technology, Customer Interaction Security, Automatic Data Anonymization, Regulatory Technology, Data Privacy, and AI-Enhanced Compliance
Locations
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Primary
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Wilmington, Delaware 19802, US