New York Life Insurance Company reposted this
With BCG, New York Life Insurance Company is using generative AI to improve operations and client-agent interactions. New York Life, the largest mutual insurer in the US, is committed to using AI responsibly to enhance risk management and innovate within regulations. Despite some legacy technology systems, it is pursuing transformative changes in key areas like claims, servicing, sales, and marketing. In a conversation with BCG's Joe Khoury, Alex Cook and Don Vu from New York Life recently discussed how they are preparing for the future with agility in their people, processes, and technology. Watch the full video here: https://on.bcg.com/NYLife