Announcing our latest partnership with Pepper Lunch Restaurants to help manage every customer interaction and drive engagement 🚀
About us
Happier customers, at every location. Momos is the AI-powered CXM platform for multi-location brands. Your favorite global brands such as Shake Shack, Baskin Robbins, and Wendy's uses Momos to automate their entire customer stack.
- Website
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http://www.momos.com
External link for Momos
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Diego
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Software, Data, Tools, Digital, Startup, Food, and FoodDelivery
Locations
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Primary
San Diego , US
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Singapore, SG
Employees at Momos
Updates
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Black Rock Coffee: Automating Customer Service with Momos AI ☕ Momos has helped Black Rock Coffee save hundreds of hours every month by implementing Momos AI-powered Customer Service across all channels and locations. We love hearing this feedback from Devin, Customer Success Manager of Black Rock Coffee, “The Momos team has been beyond helpful and supportive along the way; regularly requesting feedback from our team, and frequently pushing out new updates and features. Momos has been a game changer for us!” Interested in getting started with Momos? Talk to our team to schedule a demo: https://lnkd.in/gNAkyEaQ
Momos x Black Rock Coffee : Replying to customers 10x faster with AI-Powered Customer Service
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Momos team has been working hard to launch new features that redefine customer service and customer experience. 📈 Introducing the Productivity Leaderboard: Gain unprecedented visibility into your team’s performance. Momos AI customer service platform helps multi-location brands deliver the best customer experience and save time. Our new Productivity Leaderboard feature provides comprehensive staff-level metrics and drives accountability among team members. Monitor key customer service KPIs such as assigned ticket volume, resolution rates, and average response times, empowering managers to identify top performers and improve team performance. This feature will soon be rolling out to all customers in the next few weeks. Interested in getting started with Momos? Talk to our team to schedule a demo: https://lnkd.in/gNAkyEaQ
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🚀 Product Update: Order Details in Survey Submissions Merchants can now view order details alongside survey submissions, providing a comprehensive view of the customer, their order, and item details in one place. This feature is now live across Web and Mobile for Revel, Paytronix, OLO, and Thanx customers, saving time when responding to feedback and troubleshooting issues.
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bb.q Chicken Saves Hundreds of Hours Each Month with Momos AI ⏰ We’re thrilled to share that bb.q Chicken USA, the globally recognized Korean fried chicken brand, has unlocked massive time savings through their partnership with Momos. By leveraging our customer experience and customer service AI solutions, bb.q Chicken has reclaimed hundreds of hours every month, enabling them to focus on delivering exceptional customer experiences. “Our primary goal was to streamline our workflow, reducing inefficiencies and mitigating the risk of overlooking or neglecting critical reviews.” says Leah Park, LSM Manager at bb.q Chicken. “Momos not only helps improve response rates to important feedback but also enhances the overall customer experience.”
Momos Customer Experience: Saving bb.q Chicken Hundreds Of Hours Every Month with Momos AI
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⚡ Product Update: Few-Click Feedback Surveys Introducing a new survey format that’s lightning-fast to complete. As the name suggests, customers can quickly provide post-order feedback with just a few clicks. Like the standard survey, reviews are auto-redirected to Google to help with online visibility. Merchants can fully customize the survey experience to align with their brand.
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Elevating Customer Experience in Partnership with Just Salad 🥗 We’re thrilled to share that Just Salad, a rapidly expanding fast-casual restaurant chain focused on healthy eating, has unlocked over 1,000 hours per month in time savings by leveraging Momos AI to achieve 95% customer response rate. We love hearing this feedback from Arielle Cline, Guest Relations Director of Just Salad, “Our experience using Momos has been what I call a “breath of fresh air’’. It has brought a lot of positive results to our company and has also provided a ton of data and analytics that are extremely beneficial to Just Salad.”
Just Salad Consolidated 1000+ Monthly Customer Interactions With Momos
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We're super excited to team up with L&L Hawaiian Barbecue across all their 230+ locations! This partnership with Momos will support both their corporate and franchise teams with consolidating all their online customer interactions and powering deep customer insights to improve overall location performance and drive repeat visits.
L&L Hawaiian Barbecue Chooses Momos to Drive Customer Growth Across 233 Locations
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Restaurant marketing is at its best when you can attribute exact revenue to a specific campaign - with Momos Marketing San Pedro Fish Market and Restaurant were able to do exactly that! We learned a ton from the savvy San Pedro Marketing team - check out the case study below to see how they generated $10k+ revenue, 20% redemption rate from a single campaign: https://lnkd.in/gYKvFiHs
How San Pedro Fish Transformed Their Restaurant Marketing
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Favour a more customer-centric response approach over templates, but still save hours from manually responding to every customer? Contextual recognition driving best-in-class, AI-suggested responses + translations bring the best experience to customers, regardless of language 🤖👨🍼💤 Just one of hundreds of innovations fresh from the oven everyday @ Momos ! Ping us to experience this ;) #customerexperience #customerengagement #SaaS #humaneAI #personalisation
⚡ You can now translate Inbox replies into different languages with Momos AI. Not sure what to say? Momos AI can generate a Suggested Response for you. To set a default language for Momos AI Suggested Response, head over to Business Information under Settings.