isLucid

☕️ It’s Friday - take a moment and dive into something worth reading. 🎯 As digital interactions continue to dominate business communication, AI-powered post-call analysis is emerging as a critical component of modern enterprise strategy. Organizations are increasingly leveraging AI to transform conversations into structured, actionable insights, enabling teams to make informed decisions and automate workflows. The result? Faster execution, smarter decisions, and more personalized customer experiences. At isLucid, we go beyond transcription. We deliver real-time, AI-driven conversation intelligence that connects spoken word to business outcomes, enabling organizations to act, not just listen. 🔍What the data tells us ✅ 74% of consumers believe conversational AI responds adequately to their emotions (Zendesk); ✅ 64% of service reps say AI helps them personalize interactions (HubSpot, State of AI); ✅ 91% of companies plan to increase investments in AI and big data for customer care (NewVantage Partners); ✅ The AI transcription market is projected to grow from $10.02B (2023) to $30.01B (2031) (Verified Market Research); ✅ The speech analytics market is forecasted to reach $18.85B by 2034, up from $5.11B in 2025 (Precedence Research); ✅ The call center AI market will grow from $2.88B (2025) to $20.98B (2034) (Dimension Market Research); ✅ The global call center industry is set to reach $607.6B by 2027 (Research and Markets); ✅ Speech analytics can reduce costs by 20–30% (McKinsey). 💡 Why isLucid? Solution already helps businesses: ✔️ Transcribe meetings and calls accurately in real time; ✔️ Extract decisions and action items automatically; ✔️ Automate post-meeting workflows from conversation context. Let’s make every conversation count. 🔗 https://islucid.com #Transcription #PostCallAnalysis #SpeechAnalytics #CallCenterAI

👀 Exciting news from isLucid! We’re already handling nearly 1 million customer calls each month! 🚀 Already trusted across Telco, Retail, Manufacturing, and Finance, our platform brings real visibility into conversations that matter. Key Benefits for Your Team: 📱 Minimize customer churn through real-time intent recognition 🛒 Enhance upselling opportunities and standardize support quality 🏭 Transform service interactions into proactive, preventive measures 💳 Identify fraud risks early and maintain full audit readiness Still relying on agents’ memory, sticky notes, or half-filled CRMs? That likely means missed opportunities, revenue, and avoidable churn. Maybe it’s time to fix that. 💡 Here’s what isLucid can do: ⚡Detect business-critical signals on every call; ⚡ Automatically update CRMs & trigger workflows; ⚡ Enrich coaching materials with real data; ⚡ Automate routine calls with AI voice bots and more. And yes, 🔐 ISO/IEC 27001:2022 certified + full on-prem. 👉 www.islucid.com #CallIntelligence #VoiceAI #SalesEnablement #CX #Telco #Retail #Manufacturing #Finance #isLucid #CustomerExperience

For years, Vytenis (WeTennis) Pakenas followed the Lithuanian AI Association from the sidelines - building, scaling, and pushing AI-driven solutions into the market. Now, it’s time to step in. As the newest board member of the Artificial Intelligence Association of Lithuania, Vytenis is focused on action - connect startups with mature businesses, bring in venture capital, and bridge the gap between AI innovation and regulation. AI is no longer a future ambition - it’s shaping industries now. The question isn’t if Lithuania can lead - it’s how fast we can mobilize to make it happen. Step by step, deal by deal, partnership by partnership. Lithuania’s AI ecosystem is at an inflection point. Let’s make the most of it. #AI #MachineLearning #Lithuania #Innovation #Startups

🚀 Join Vytenis (WeTennis) Pakenas at the BMI Alumni Executive Club: Mini AI Boot Camp for Executives & Business Owners! AI is transforming businesses - are you keeping up? This exclusive event brings together top AI experts to share real-world strategies, trends, and insights you won't find elsewhere. What's in it for you? ✅ Actionable AI strategies for your business ✅ Exclusive insights from global AI leaders ✅ Real-world case studies & expert discussions 📅 April 8 | 13:00 - 18:00 📍 Artery Business Center, Vilnius Seats are limited! Don't miss out - secure yours now! #AIBootCamp #AIforBusiness #Executives #Innovation #BusinessGrowth

🚀 Join Vytenis (WeTennis) Pakenas at the BMI Alumni Executive Club: Mini AI Boot Camp for Executives & Business Owners! AI is transforming businesses - are you keeping up? This exclusive event brings together top AI experts to share real-world strategies, trends, and insights you won't find elsewhere. What's in it for you? ✅ Actionable AI strategies for your business ✅ Exclusive insights from global AI leaders ✅ Real-world case studies & expert discussions 📅 April 8 | 13:00 - 18:00 📍 Artery Business Center, Vilnius Seats are limited! Don't miss out - secure yours now! #AIBootCamp #AIforBusiness #Executives #Innovation #BusinessGrowth

📞 “All our customer service specialists are currently busy…” – we've all heard it, but how long do we actually wait? A new study by isLucid shows that calling between 2–3 PM could leave you hanging for over 10 minutes, especially in finance and logistics. Meanwhile, early birds calling in the morning often get help in just seconds. The takeaway? Smart call management and automation aren't just nice to have-they're a game-changer. ⏳🚀 Read more 👉 https://lnkd.in/dJjXK93y What's your longest time on hold? ⬇️

💡 Do companies really track the cost of lost opportunities? In whose KPIs is it even calculated? And does it actually make a significant difference - or are we talking about just a insignificant yearly improvement that no one really feels? We often hear organizations say, "We know our numbers," but do they really? The truth is, many companies struggle to quantify the financial impact of lost clients, unconverted leads, or silent dissatisfaction. 🔍 If you're not measuring:  ✅ Customer churn drivers  ✅ Unaddressed early warning signals  ✅ The real financial cost of lost deals  ...then you might be leaving money on the table without even realizing it. The challenge? Many businesses don’t proactively track these metrics, assuming that if they’re not visibly losing money, they’re not losing anything at all. But imagine if just a 10- 15% improvement in retention could translate to thousands - or even millions - in recovered revenue. “Organizations that listen to their customer conversations, analyze pain points, and act on early signals don’t just prevent losses - they turn them into growth opportunities.” - says Karolina Audickiene, isLucid’s Growth Hacker.  So, are you really counting the cost, or just guessing?  #CustomerRetention #DataDrivenDecisions #BusinessGrowth #CustomerExperience 

How to Work on Monday to Chill on Friday? 🤔 Let's face it - there's no magic AI that lets you coast through the week and then voilà, a stress-free Friday appears. (If there were, we'd all be on a beach right now, right?!) But here's the scoop: working smarter on Monday means fewer headaches on Friday. Imagine a week where your email inbox doesn't resemble a chaotic art installation, where customer queries don't pile up like laundry, and where you actually remember what was discussed in that important meeting. Well, that’s where AI-powered efficiency steps in. And no, I’m not talking about another boring automation tool. I mean real game-changers - AI that actually thinks, organizes, responds, and helps you stay ahead. But I won’t spoil all the fun just yet. 😉 You can check it out yourself at our website or stay tuned for more. So, what's your Friday vibe: 🏖️ chill mode or 🏃♂️ still running around? And ohh, look at that gorgeous picture of our Founders, Vytenis (WeTennis) Pakenas. Karolina Audickiene and Alius Petraška, you may only guess whether it was taken on Friday or Monday.. #MondayMotivation  #AIForEfficiency #CustomerSupportLikeAPro #FridayVibes #SundayAnxiety  

#microsoftTeams just introduced this feature. Not sure if it is only to me or to all of our organization. My acc is in US (regionally) and isLucid organizational account is in Lithuania (Europe region). What scares me is how fast biometric data (aka voice prints) can be collected on a scale and mapped with names and surnames. Second thing: no matter how secure systems are - as long those are online - they can be hacked (and none of the tech giants is data-leak/hacking prone). Governmental institutions has access (on demand) to this info too (check the Cloud Act in US). With such blueprint it brings unlimited opportunities for profiling. We serve couple of customers that are nation-wide utilities provider. My imagination brings a scenario where as an agency I know if bad actor is organizing something bad over the phone. Or a good actor - a whistle blower - is automatically identified and given up to the bad actors. Interesting times...

Ever wondered what it takes to drive growth and innovation in a fast-paced startup? We're giving you an inside look at how we're working, growing, and shaping the future of customer service with AI. 🌍 At Entrant Techno Talks, our Founder & CEO, Vytenis (WeTennis) Pakenas, shared some exciting insights into Lucid's journey, and we couldn't wait to share the highlights with you: 🔹 AI-Powered Transformation: We're on a mission to transform the contact center industry, which is valued at over $300 billion. By integrating cutting-edge voice-to-text transcription and AI models, we're helping businesses automate tasks, boost productivity, and allow humans to focus on what truly matters. 🔹 From Startup to Scaling: As a growing startup, we're focused on consistent, exponential growth. From navigating the challenges of AI to building trust with customers, Vytenis shared how we're scaling fast while staying grounded in our values. We're all about staying curious, transparent and hungry for knowledge. 🔹 Multilingual Solutions for a Global Workforce: A significant portion of the global population speaks languages other than English, which is why we're focused on providing multilingual solutions. Our goal is to help businesses scale globally by offering support in multiple languages, breaking down barriers and enhancing customer experience on a worldwide scale. 🔹 The Power of Curiosity: At isLucid, we believe that curiosity is the key to innovation. Whether it's in AI or business development, we're constantly learning, experimenting, and iterating to create real value for our customers. Stay tuned as we keep pushing the boundaries of what's possible with AI! 🌟 #ContactCenters #BusinessExpansion #GlobalVision #Leadership #Curiosity #FutureOfWork #Entrepreneurship