We had an incredible experience connecting with brilliant minds at the ETRetail eCommerce & Digital Native Summit! The excitement around GenAI and WhatsApp, and their potential to help businesses engage with customers in innovative ways, was truly inspiring✨ We’re confident big things are on the horizon and can’t wait to see how these conversations shape the future of retail and eCommerce⏩ #Haptik #GenAI #WhatsApp #Retail #eCommerce Rajratna Kakade Ronak Saraogi Priyanka Deshmukh Nash Mathew Pranav Vaidya
Haptik
Software Development
New York, NY 44,245 followers
Building AI-First Products That Foster Lasting Customer Relationships.
About us
Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.
- Website
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https://www.haptik.ai
External link for Haptik
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2013
- Specialties
- AI, Startup, Generative Artificial Intelligence, Customer Experience, Customer Experience Suite, Customer Support, WhatsApp Marketing, WhatsApp CRM, Conversational AI, Conversational Solutions, Conversational Marketing, and Artificial Intelligence
Locations
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Primary
New York, NY 10010, US
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Goregaon (E)
Cello Triumph
Mumbai, Maharashtra 400063, IN
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#16-02A
250 North Bridge Rd, Singapore 179101
Singapore, 179101, SG
Employees at Haptik
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Shanoor Fatima
Talent Leader
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Hirdyesh Mordani
Handyman at Jio Haptik | Curious about everything | Entrepreneur mindset
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Vishnu Namboodiri
DevOps Engineer at Haptik
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Rupesh Maheshwari
VP & Head of Finance at Jio Haptik (Subsidiary of Jio Platforms Ltd.) | Ex-bijnis | BlackBuck | Infosys | ICICI Bank
Updates
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We're super thrilled to enhance customer support for Max Life Insurance Company Limited through Meta's WhatsApp Business Platform⏩ Leveraging the WhatsApp Business Platform's "Supported Languages" feature, we've made MLI's services accessible to customers in the seven most common Indian regional languages. Ahshad Jussawala from Haptik says: "Vernacular APIs are a powerful tool in bridging linguistic gaps. At Haptik, we understand that effective communication goes beyond just words; it's about connecting on a deeper cultural level." Read the full story -> https://shorturl.at/CaGdS #Multilingual #AI #MaxLifeInsurance #WhatsAppBusinessMessaging
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Haptik reposted this
The biggest WhatsApp & AI event of 2024 is here! 💬✨ From AI-powered customer engagement to the latest WhatsApp product updates, this is where game-changing strategies are born. If you’re a CMO, Head of Digital, eCommerce, or Growth, this event is your golden ticket to skyrocketing success. 🌟 🔥 Network with 100+ top brands 🔥 Discover cutting-edge AI insights 🔥 Unlock tools for unstoppable growth Don’t miss out on this epic opportunity— register now!🗓️ 📅 Date: 19th September 🕓 Time: 4 PM onwards 📍 Venue: Meta Office, One BKC, Mumbai Register now: https://lnkd.in/dKaUmTev Interakt | Meta | Haptik
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There's no debating that Seamless customer experience is the way forward for businesses. But with changing times, how do businesses ensure they stand out on that front. "Haptik Highlights: August edition" is packed with insights on #AIAgents, new conversation verticals on WhatsApp, and valuable resources to help you get started with your AI journey and stay ahead 🚀 Check it out now! #HaptikHighlights #Newsletter #AI #Haptik
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It's a wrap on Day 1 at the ETRetail E-commerce & Digital Native Summit! Inspired by the conversations on AI and its impact on retail and eCommerce businesses.💡 Looking forward to an exciting Day 2! Stop by booth 11 tomorrow, and let's explore more exciting possibilities of AI, and Haptik's innovative work in the space.🚀 #EcommerceSummit #ETRetail #Haptik #AIinRetail Rajratna Kakade Priyanka Deshmukh Nash Mathew Anoop Ramachandra Pranav Vaidya Ronak Saraogi
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We're back with another exciting edition of "WhatsApp on Wheels" - this time in Mumbai📢 The exclusive marketing and tech extravaganza, co-hosted by Interakt and Meta, promises to be an unmissable experience. Join us for deep insights on the future of business messaging with GenAI, discover powerful WhatsApp campaign strategies for the festive season, and network with experts from Meta, Interakt, and 100+ global brands💡 Register now for an exclusive invite, and get ready to be WoW-ed✨ https://bit.ly/4fLfovs #WhatsAppOnWheels #Interakt #Meta #Event #Conference #AI #WhatsApp Swapan Rajdev Ahshad Jussawala Saumil Shah Arzan Singpurwalla Heena Chhapru Prasad Pimple Prachi Dhamale Ronak Saraogi Sushant Randive
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We're excited to power new categories of conversations on WhatsApp! Effective August 27th, we're empowering businesses in alcohol, OTC meds, and online gaming & gambling verticals in select regions to:- 👉 Boost customer engagement 👉 Amplify conversions from product and event promotions 👉 Drive higher ROI from targeted campaigns Reach our team at [email protected] to get started with the new conversations on WhatsApp! Dive into our explainer for all that you need to know: https://shorturl.at/ve1mD #WhatsApp #Conversations #Haptik #AI
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Haptik reposted this
Leverage the power of Rich Communication Services (RCS) to streamline user authentication, lead generation, customer support, and drive conversions at scale 🚀 What’s more: 🗣𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐯𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬: Empower customers with interactive buttons and suggested replies for seamless two-way messaging. 📥𝐒𝐭𝐚𝐧𝐝 𝐨𝐮𝐭 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬’ 𝐢𝐧𝐛𝐨𝐱: Use your branded sender ID and logo to ensure your messages are instantly recognizable and trustworthy for customers. 📈 𝐁𝐨𝐨𝐬𝐭 𝐜𝐚𝐦𝐩𝐚𝐢𝐠𝐧 𝐑𝐎𝐈: Harness the rich media capabilities of RCS to boost engagement and drive desired user actions for higher ROI and loyalty. Ready to explore the potential of RCS? We've got you covered: https://lnkd.in/gyEwfHME #RCS #RBM #Haptik #SMS #AI
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In this episode of #HaptikHustlers, we're thrilled to introduce Ankit Somkuwar, who has been an integral part of Haptik's journey since 2017👏 Ankit has donned multiple hats and excelled in every role he's taken on, becoming the go-to person for teams across the organization🚀 Watch as he shares insights on his remarkable journey, his secret to success, and how his role has evolved over the years✨ #Haptik #EmployeeEngagement #CompanyCulture
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Together with our friends at Microsoft, we wrapped up another dynamic focus group on 'Generative AI Adoption for Business Leaders'⏩ The session was a whirlwind of insights, interactive Q&A, and productive discussions on #GenAI's transformative capabilities, real-world applications, measuring ROI, and more📈 The excitement for GenAI adoption fuels our commitment to developing innovative and future-ready AI applications🚀 Hugely grateful to everyone who joined us for a truly engaging, and insightful evening🤝 #GenAI #Haptik #AIAgents Pooja Modi Nameer Khan Ranvijay Jamwal Sushant Randive Abirami Ekambaram Harshada Lokhande (she/her) Aishwarya Bagchi
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