Business results are in for Genesys Q1 Fiscal Year 25! Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.” - Tony Bates, Genesys CEO and chairman. Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv
Genesys
Software Development
Menlo Park, CA 276,866 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
-
http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
-
In today’s experience economy, #CX is becoming the main competitive differentiator for businesses. 💥 Learn more about the essential components of a compelling business case for transforming your contact center technology: https://gsys.cx/3WDfdto
-
Redefining the future of customer engagement is not a solo job. Our SVP of R&D, Joe Smyth, sat down with Amazon Web Services (AWS) to talk about how AWS Bedrock is supercharging our platform with foundational models like Anthropic #AI and Titan. This has led to a transformation in the way we handle high-volume, low-latency workloads, processing a whopping 1.5 billion monthly calls in real-time. ✨ 🎥 Watch the full interview for all the details: https://lnkd.in/eWWjDpiB
-
-
Looking to enhance workforce engagement and stay ahead of the curve? Here's what’s in store in our upcoming #CXGreenRoom: 🔸 Overcoming challenges in evolving your WEM approach 🔸 New trends and technologies in workforce engagement 🔸 How AI is redefining employee experiences and automating manual tasks And more! 🗓️ Mark your calendars for this event with Robert Beasley, MBA, our Senior Director of Strategic Solutions and take the first step toward transforming your org!
Why the Engagement in “Workforce Engagement Management” Matters to You
www.linkedin.com
-
It's almost August and that means one exciting thing for #OneGenesys — 𝘼𝙪𝙜𝙪𝙨𝙩 𝙁𝙧𝙚𝙚 𝙁𝙧𝙞𝙙𝙖𝙮𝙨 𝙖𝙧𝙚 𝙗𝙖𝙘𝙠! 👏🏼 These Fridays are a day for employees to unplug, unwind, or dive into something they're passionate about. Take a look back on how they spent their Fridays last August. How would you use your Free Fridays?🎉
-
Heading to Dreamforce? ✈️🚙 Make sure to add stopping by our booth to your agenda and learn more about how together with Salesforce we are disrupting the industry by unifying #CRM and #CCaaS like never before. 👏🏼 See you there! #DF24 Salesforce Partners Salesforce for Service
-
-
📣 Introducing: 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙁𝙖𝙨𝙩 𝙇𝙖𝙣𝙚 ✨ Clear and accurate data feedback isn't just critical for performance on the track, but off. In this episode, we sat down with Kate Gundlach, Performance Engineer at Arrow McLaren IndyCar to talk speed, data, and technology. From pit stops to problem-solving, Arrow McLaren understands that speed is king. And consumers agree, consistently ranking speed as the most valuable benefit brought to us by #AI — from shorter hold times to quicker resolutions. Move fast. Master your data: https://gsys.cx/3WtKgYr #DrivenByExperiences
-
It's easy to get lost in the AI noise. 🗣️ But what if we told you there's a way to stand out? Discover the ultimate guide to AI adoption models in #CX, and see how #GenesysCloud sets itself apart from the crowd: https://gsys.cx/4c6B2a6
-
-
Discover how to outrace the competition with gold medal-worthy 🥇 customer support in our Level Up Series. Employee experience is foundational to any customer experience. That's why we created a video series to help you develop a culture your workforce will love. Unlock winning tips and tricks to level up your employee experience and drive your contact center to success: https://gsys.cx/4eKzkxP
-
📣 Genesys Cloud Agent Copilot is 𝙤𝙛𝙛𝙞𝙘𝙞𝙖𝙡𝙡𝙮 𝙝𝙚𝙧𝙚! #AI is changing the way agents work with real-time support, delivered automatically. Agent Copilot empowers agents to: 🔍 Easily find answers 📝 Automate manual tasks 💡 Receive contextual recommendations And so much more... Learn how Agent Copilot boosts productivity and more meaningful connections: https://gsys.cx/3Sr5tkn