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#2024 is a digital economy - This is how the digital maturity curve of a small manufacturer looks like. 6 areas to help you prioritise the 25 meters target and pave the way for the 100 meters: 1. Existing Customers Challenge: Email, Phone and Fax based customer service. Solution: Begin with small, low-cost updates yielding instant results Example: Implementing customer self service to reduce the cost of customer service operations and increase the probability of new orders. 2. Data-Driven Decision-Making Challenge: Data that is spread across the organisation. Solution: Implementing a CRM, ERP and enterprise content management to build data driven culture. Example: Monitor the impact of data on new client acquisition and the life cycle of order management. 3. Inventory Management Challenge: Data that is create and consumed in silos. Solution: Breaking the data silos by bringing the order management and manufacturing team on a common platform. Example: Implementing an ERP or an inventory management solution to provide real time stock info to employees and customers. 4. Supply Chain Challenge: Building Supply Chain Resilience Solution: Seeing everything, real time tracking and data on all the supply chain steps. Example: AI and machine learning analyse historical data and identify potential risks like supplier issues or transportation delays. This enables proactive measures to be taken, minimising disruptions. 5. Account Receivable and Accounts Payable Challenge: Paper, Email and Fax based documentation. Solution: Digitising the accounts team boosts efficiency and enables establishing a data driven culture. Example: OCR based solution to map the fields from traditional sources into digital stores such as an ERP. AP and AR automation to ensure their is no Dollar impact on the cost centre. 6. Human Resources: Challenge: No intranet, central place to create and manage employee data. Solution: Build or subscribe to an intranet portal where employees can get all the helpful resources in a self service fashion. Example: Various sites built using Microsoft Dynamics, Google Sites. #manufacturing #b2b #privateequity #saas #digitalbusinesstransformation #ai Please follow ConeKtions for more informative content.