ChurnZero

You don’t live inside your email inbox and neither do your customers. So why do so many CS teams rely so heavily on email for digital customer engagement?   Email may be the simplest, fastest low-hanging fruit when you build out your digital CS strategy, writes Marley Wagner for ChurnZero, but you need to get more creative about reaching customers where they are.    Get to know four impactful, non-email digital #customersuccess engagement channels, and how to use them to keep customers moving forward. https://lnkd.in/enskgpQw

Increasingly, #customersuccess teams have the mandate to sell, writes Jason M. Lemkin—but does this mean they can’t always do what’s best for their customers? In fact, says ChurnZero CEO You Mon Tsang it’s possible to do both. You can commit to the customer, and to a number—no matter who you report to. CS leaders: what do you think? Join the conversation in the post below.

Increasingly, #customersuccess teams have the mandate to sell, writes Jason M. Lemkin—but does this mean they can’t always do what’s best for their customers? In fact, says ChurnZero CEO You Mon Tsang it’s possible to do both. You can commit to the customer, and to a number—no matter who you report to. CS leaders: what do you think? Join the conversation in the post below.

#DYK that Customer Success Meetup are offering 100 free tickets to NYC Customer Success Week this October? They’re available to the first 100 people who share the following post. ⬇️ “I’ve got my tickets! Can’t wait to see you this fall at New York City Customer Success Week. See you there!” Just post the copy above, include this image, and tag Customer Success Meetup to enter. The ChurnZero team will be there—will you? #CustomerSuccessWeek #customersuccess #NYCtech

Tomorrow, the super-early bird flies the nest. If you’re planning to join ChurnZero at ZERO-IN 2024 this October, and want every dollar of ROI, register now at https://lnkd.in/dMfUjenN. Wondering what’s in store? ZERO-IN’s agenda is geared to help #customersuccess leaders increase their: 🟣 Influence: Build new skills for leading your team, your C-suite, and your industry. 🟣 Impact: Learn practical tactics and processes for levelling up your results and outcomes. 🟣 Innovation: Explore new technologies, ideas, strategies, and CS use cases for AI, automation, and much more. There’s no selling and no fluff: just actionable learning, discussion, and networking. See who’s on the agenda so far at https://lnkd.in/dMfUjenN.

Simplicity happens rarely in customer success, but when you make it your purpose, the results can be spectacular.   Take customer onboarding, for example. What would happen if you scrutinized every process for its necessity and impact? In other words: what if you applied a minimalist approach? Take a look and see how it could work: https://lnkd.in/gNtHeKxQ #customersuccess #adoption #onboarding #minimalist

The ChurnZero Implementation team is looking for our newest teammate! Do you know anyone who is interested? Send them my way! 👋 👋 👋 Learn more about ChurnZero on our careers page here: https://lnkd.in/ewrseSRv

You can’t be truly effective in CS without truly understanding your customers’ goals. But how can you be sure of them—and what does it take to align your initiatives with them once you know? Learn to realign your strategies with an outcomes-first mindset in ChurnZero’s upcoming webinar with Keishla Ceaser-Jones (EAB) and Stephanie Workman-Bolden (Discovery Education), and ChurnZero. We’ll show you the frameworks and techniques to understand and meet your customers’ goals, plus the measurements that will keep you on track. Save your seat at https://lnkd.in/e7ZHqA43. #customersuccess #customercentric #webinar

My friend Bob London is an expert in listening. My expertise lies in all things digital. On the surface, these may seem like polar opposites. But Bob and I are ready to convince you that they’re actually the perfect pair. We’re heading to ChurnZero’s Zero In conference this fall to talk about how to create an effective digital strategy that removes repetitive work, freeing time for more strategic customer conversations, and how to make those customer conversations better and more effective once you actually have time for them. See you in DC!

I saw a recent reddit post looking for help to convince leadership to invest in CS.  This is unfortunately the reality for a lot of CS teams. Rachel Provan had a great episode about this topic. (which I'll link in the comments) She says "50% of succeeding in CS is convincing people you need it in the first place." 🤯 I get it, I'm biased, I work at ChurnZero but I've seen firsthand the value a CSP can provide for CS leaders.  Things like: -Revenue Reporting (NRR, GRR, Churn, etc)  -Reliable forecasting  -Capacity Planning And pretty much answering any other question a CEO/board member asks. A CSP is not a cure all but it's got a lot of reporting to help justify CS to leadership.