#Utility partners: Gain a competitive edge and a reputation for excellence. Keep a pulse on the trends, challenges, and opportunities shaping the utility industry with Chartwell's #Solution Provider Insight Membership! Contact [email protected] for more info.
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,489 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
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http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
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Primary
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
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Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
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Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
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Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
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Heather Siebken
Product and Marketing Leader | Customer Experience Expert | Long-term Thinker | Innovator | Natural Born Futurist | Public Speaker
Updates
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Coming up at #EMACS2024: Learn how Enbridge Gas incorporated prize incentives and gameshow psychology to encourage residential customers. The #utility won Chartwell’s Gold Best Practices Award in #Marketing and #Communications. Read all agenda highlights: https://ow.ly/HRZL50Tnc37
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Chartwell's #EMACS Conference is just weeks away! Join us to learn how Hydro One has incorporated Conversation Analytics and Artificial Intelligence (AI) to enhance its Voice of the Customer (VOC) program to garner valuable customer insights from customer feedback. During the session, you'll learn how the utility’s use of analytics and #AI has provided a rapid return on investment through identifying about 200 improvement opportunities across the organization. Additionally, Hydro One has enhanced its knowledge of the customers’ journey, improved first call resolution, elevated its VOC program to incorporate predictive customer experiences, and automated its customer-focused quality assurance process. REGISTER TODAY at https://lnkd.in/gDubVrQp
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Many households are barely making ends meet! How can utilities identify these customers and help them achieve balance? 30+ utilities on the Chartwell Vulnerable Customer Leadership Council share how they identify and assist struggling customers. LEARN MORE: http://ow.ly/TIRq50L8BWO or email Tim Herrick at [email protected]
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Want access to extensive vulnerable customer insights with little effort and at no cost? #Benchmarks are critical for staying updated with #utility industry standards and practices. Contact [email protected] today and take the Vulnerable Customer Benchmark survey for free! #VulnerableCustomers #Benchmarking #Survey #Innovation
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Customer Experience fanatics, rejoice! EMACS 2024 is just around the corner, and this year promises to be the most exhilarating one yet. Sure, you'll gain invaluable insights and strategies to take your #CX to new heights, but EMACS goes way beyond just lectures and workshops. Get ready to unleash your inner CX rockstar and have a blast! LEARN MORE: chartwellinc.com/emacs #conference #event #customerexperience #utility
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Tomorrow's Chartwell #webinar: San Diego Gas & Electric has prioritized safety and invested in wildfire mitigation measures over the past decade. During tomorrow's webinar, SDG&E will explore their award-winning Partner Portal, a web and mobile app designed to provide emergency preparedness, response, and recovery information for Public Safety Partners. Join this webinar to learn about its development and SDG&E’s plans for continuous improvement. REGISTER NOW: https://ow.ly/PYPm50ThscR
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Boost #CSAT and outshine the competition by #benchmarking against your peers with #Tranzact - the only post-event transactional #study in North America specifically designed for #utilities! Download a sample report: https://ow.ly/x5Fr50Tfk6C
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#Arrears are a significant challenge for #utilities, and many customers have to make tough choices about which bills to pay every month. Leading #utility industry experts on the Chartwell Billing and Payment Leadership Council regularly share insights and best practices to help address the arrears crisis. LEARN MORE: http://ow.ly/3tya50LTKz2
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It's almost time for #EMACS, Chartwell's Customer Experience Conference! Join us in sunny San Antonio this October 8-11 to be immersed in inspiring keynotes, valuable networking opportunities, and informative sessions presented by utility subject matter experts from across the United States and Canada! LEARN MORE: https://lnkd.in/gkbQun-f