Faced with unexpected food supply shortages, how can you effectively manage customer expectations?

Oui, ça peut arriver, surtout si l'on travaille avec des petits producteurs locaux. Dans ce cas, la meilleure réaction à avoir est de : 1. Informer le client directement dès qu'on lui donne la carte des menus, avec une petite phrase comme : "Malheureusement, victime de son succès, nous n'aurons pas XXX disponible aujourd'hui." 2. Si vous savez que la pénurie durera durant quelques jours, soyez force de proposition en proposant un autre plat dans le même style à vos clients. Complétez la phrase précédente par : " [...] à la place, le chef vous propose : "YYY"." Bien entendu, s'il vous manque du bœuf, remplacez le par une pièce de viande rouge 👍

Menu Shortages? Be Honest, Build Trust! When ingredients vanish, don't play hide-and-seek with your menu! ☑️Inform customers promptly. Explain why certain dishes are unavailable. ☑️Keep staff informed. Ensure they can effectively communicate with patrons. Transparency is Key: Honesty fosters understanding and builds trust with your customers. They'll appreciate knowing the situation and may even return for a dish they missed next time!

Creativity in Menu Planning: During a period of fluctuating ingredient availability, we adjusted our menu to feature dishes that showcased local produce and in-season specialties. This not only maintained variety but also sparked customer interest in trying new flavors. Customer Engagement: Highlighting the origins of ingredients and our commitment to supporting local suppliers resonated positively with our customers. They appreciated the transparency and quality associated with locally sourced foods. Operational Resilience: By embracing menu adaptability, we navigated supply challenges effectively while maintaining our standards of quality and service.

Faced with unexpected food supply shortages, effective management of customer expectations hinges on transparency and menu adaptability. Communicate the situation clearly to your customers, explaining the shortages and your commitment to maintaining quality. Adapt your menu by highlighting versatile ingredients and promoting seasonal or local options. Train your staff to provide informed recommendations, ensuring a seamless dining experience. Utilize digital platforms and in-restaurant signage to keep customers updated on menu changes. This proactive approach not only maintains customer trust but also showcases your flexibility and dedication to exceptional service.

Vous pouvez faire un dîner en invitant des vignerons et en faisant votre menu en associant chaque plat avec un verre de vins que vous aurez choisi avec le vigneron. Il est important lors de ce genre de soirée de laisser le vignerons s'exprimer, parler de son vin au moment du service de celui-ci et d'expliquer pourquoi ce choix d'harmonie culinaire.

Food shortages can occur at any time, so I have to prepare ahead. But then it is expected that I learn to communicate in a friendly way to my customers to go for other alternatives if this unexpected shortages arise. What are those foods that appease your customers taste buds more? Have their ingredients available in large quantities, this is one way to avoid shortages and keep your business growing. If my customers are always ordering more of chicken curry sauce, it is advisable I source all ingredients of chicken curry sauce available at all time, even going extra mile to get them. You don't also have to wait for raw materials to get exhausted completely before replacing them. Once they are 60% used, replace them immediately.