How do you follow up with your supplier on the audit findings and corrective actions?

1 Communicate the results

The first step is to communicate the results of the audit to your supplier in a clear and timely manner. You should provide them with a written report that summarizes the audit objectives, scope, methodology, findings, and recommendations. You should also highlight the strengths and weaknesses of the supplier, as well as the risks and opportunities for improvement. You should also specify the deadlines and expectations for the corrective actions, and assign responsibilities and accountabilities to the relevant parties.

2 Monitor the progress

The second step is to monitor the progress of the corrective actions and verify their effectiveness. You should establish a regular communication channel with your supplier, such as phone calls, emails, or meetings, to track their status and resolve any issues or challenges. You should also request evidence and documentation that demonstrate the completion and implementation of the corrective actions, such as photos, invoices, certificates, or test results. You should also evaluate the impact of the corrective actions on the supplier's performance and compliance, using key performance indicators (KPIs), metrics, or feedback.

3 Conduct a follow-up audit

The third step is to conduct a follow-up audit to verify that the corrective actions have been implemented and sustained, and that they have addressed the root causes of the issues. You should plan and schedule the follow-up audit based on the severity and urgency of the issues, the complexity and scope of the corrective actions, and the availability and cooperation of the supplier. You should also use the same or similar audit criteria, standards, and methods as the initial audit, to ensure consistency and comparability. You should also document and communicate the results of the follow-up audit, and acknowledge the achievements and improvements of the supplier.

4 Maintain the relationship

The fourth step is to maintain the relationship with your supplier and foster a culture of continuous improvement and collaboration. You should recognize and appreciate the efforts and contributions of your supplier, and provide them with constructive feedback and support. You should also encourage them to share their best practices, challenges, and learnings with you, and to seek your input and advice on any issues or opportunities. You should also review and update your expectations and requirements for your supplier, and align them with your business goals and strategies.

5 Manage the risks

The fifth step is to manage the risks associated with your supplier and their performance and compliance. You should identify and assess the potential risks, such as quality defects, delivery delays, contractual breaches, or ethical violations, and their impact and likelihood. You should also develop and implement mitigation and contingency plans, such as alternative sources, backup systems, or dispute resolution mechanisms, to prevent or minimize the occurrence or consequences of the risks. You should also monitor and review the risks regularly, and adjust your plans and actions accordingly.

6 Learn from the experience

The sixth step is to learn from the experience of conducting and following up on the supplier audit, and use it to improve your supplier sourcing and management processes. You should analyze and reflect on the strengths and weaknesses of your audit process, such as the planning, execution, reporting, and follow-up stages. You should also identify and document the lessons learned, best practices, challenges, and opportunities for improvement. You should also share and disseminate your findings and insights with your stakeholders, such as your team, management, or customers, and solicit their feedback and suggestions.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?