CI Summary Webhook
The CI Summary Webhook is triggered after a call ends with the Conversation Intelligence feature enabled. It returns all the information from the phone call, along with a summary of the call.
{
"data": {
"businessid": xxxxxx,
"calldate": "2024-03-28T20:12:47.000Z",
"externalid": "e6c73d7f-7584-4ffc-a0e3-ann9bd59f162",
"sentimentRank": "positive",
"conversationStrength": 44,
"summary": "Company example is headquartered in Los Angeles, CA. We love using Kixie as a dialer. All of our internal communication is chatting through teams. We're looking to move forward with creating new automations.",
"agentMonologue": "00:37",
"customerStory": "00:31",
"patience": "00:00",
"crmlink": "https://app.hubspot.com/contacts/20564323/contact/6770610597/",
"keywords": {
"beach": false,
"Kixie": true,
"PowerDialer": false
},
"phrases": {
"How are you?": false,
"business impact": false,
"favorite flavor of LaCroix": false
},
"hookevent": "cisummary",
"webhookurl": "https://webhook.site/53cd3d47-fa87-4698-bbe2-7dfcbfaaf8aa",
"webhookHeaders": null
}
}