Use HESK help desk software to organize, track, monitor and resolve customer issues.
86% of users say the integrated knowledgebase decreased the number of their support requests.
Keep customers happy and your team on top of things with the right data at the right time.
Get your help desk up and running in minutes with the hassle-free HESK cloud service.
Trusted with over 913,000 downloads. Used by individuals to names like:
SysAid is the most advanced help desk platform with generative AI integrated into every aspect of service management, delivering a comprehensive solution with a fully conversational user interface.
Over 10,000 Companies Rely On SysAid
Not sure which is the right solution for you? Compare HESK and SysAid features here
Help them resolve common issues quickly by addressing them in the knowledgebase.
When needed, they readily submit a question/issue—a support ticket is born.
Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.
Setup staff accounts, restrict their access and functionality, see who is working on what.
Each support ticket contains request details and lets you talk back and forth with the customer.
Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.
Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.
Your staff and customers will love you for the power and simplicity HESK help desk software brings.
- a complete ITSM solution
Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that's enhanced by your organization's internal knowledge). And it's available via chat, email, Teams, or a self-service portal.
View, secure, and manage your assets directly from within your service desk. With all the asset data and records you need already inside each ticket, you'll be able to resolve issues faster than ever.
From legal to operations, SysAid makes sure processes across your organization go off without a hitch with workflow automation and orchestration.
Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Best of all, you can get a full case summary — including sentiment analysis — right from the queue. So your admins can answer tickets more efficiently than ever before.
Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
