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Zapier Reviews & Product Details

Esther M.
EM
Assistant Store Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

I really like how easy it is to implement Zapier into all areas of work, it is a relatively easy solution even when the amount of work that it solves is huge, it connects with a lot (and I mean a lot!) of other applications and creates automated solutions that help speed up the work every day, creating tasks once a trigger has been done. I like that I can not only automate one task once a trigger happens, but I can automate multiple tasks to let the system know what to do after a trigger, so it can do an entire process of tasks while I am focusing on other, more manual, tasks. I also like that it does not require a lot of knowledge of coding, it is a software that does not put it as a requirement in order to start using it and I enjoy creating all the Zaps without needing any coding experience. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I do not like how pricey it is, there are many plans available, but in order to achieve the full potential of Zapier, there is a need to upgrade for more functionality and more advantage of the software. I wish they would add more Zaps insteaf of having to upgrade. Also, in my experience, I have noticed that it takes a while to fully complete a Zapproces and make it work properly; obviously, it is nothing compared to doing the manual tasks myself, but it still requires some time in order to work. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

With Zapier, I have been able to do my work really fast. It increases productivity and allows for more collaboration as the things that we used to do manually now are done by Zapier, helping us focus more on our projects and our collaboration. I have been able to integrate it with platforms such as Slack, Instagram, Facebook, Freshsales, and many more, it has helped automate many tasks that we never thought could be automated, and it has saved me so much time because this solution is always working, even when I get off work. It is insanely beneficial for me as it helps me catch up every day with work. Review collected by and hosted on G2.com.

Zapier Overview

What is Zapier?

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents.

Zapier Details
Product Website
Languages Supported
English
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Product Description

Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

How do you position yourself against your competitors?

With more integrations than any other solution, Zapier is the easiest way to build time-saving automated workflows. We're the only workflow tool with built-in apps like Tables, Interfaces, and Chatbots that allow you to customer automations to fit your specific needs.

And we're here to help, whenever you need it. Our expert support team is happy to lend a hand, 24/7, no matter if your use case is large or small.


Seller Details
Seller
Zapier
Company Website
Year Founded
2011
HQ Location
Remote
Twitter
@zapier
85,350 Twitter followers
LinkedIn® Page
www.linkedin.com
1,224 employees on LinkedIn®
Description

Zapier is on a mission to make automation work for everyone. With Zapier, you can integrate apps like Salesforce, Intuit, Google, and Dropbox, to move data between them automatically, so you can focus on your most important work.


Overview Provided by:
Values & Ethics
We’re 800+ people worldwide, committed to helping you streamline your most important work.
Default to action

We believe in progress over perfection—delivering and learning from our projects sooner rather than later.

Default to transparency

We do our best work when we make projects, processes, and systems available to everyone who needs them.

Grow through feedback

Good feedback enables growth. It isn’t always easy, but we make a point to be good at it with peers and leaders.

Empathy over ego

Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers.

Show LessShow More
Build the robot

We’re all about finding ways to work better. We optimize for efficiency through tools, processes, and code.

Recent Zapier Reviews

Tadeusz S.
TS
Tadeusz S.Small-Business (50 or fewer emp.)
4.0 out of 5
"great potential, but treacherous tooling"
has a lot of possibilities, it is a powerful tool.
Angelina A.
AA
Angelina A.Small-Business (50 or fewer emp.)
0.0 out of 5
"Glitchy | Expensive ***DEFINITELY DONT DO THE YEAR PLAN"
Honestly, not much. I like that I can upload a template someone else made, which can save some time.
Elle D.
ED
Elle D.Small-Business (50 or fewer emp.)
4.5 out of 5
"Make life so much easier!"
Their customer service is thorough, friendly and polite when you have issues.
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2 people requested security information

Zapier Media

Zapier Demo - Automation made easy
Zapier moves info between your web apps automatically, so you can focus on your most important work.
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Zapier Demo - Built-in guidance
Create the exact workflow you need without any sales calls or onboarding meetings.
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Choose from a library of integrations that you can copy and connect your workflows.
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Zapier Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZapierQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
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10 (Easy)
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Kim B.
KB
Head of Product
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

It is incredibly easy to use and implement. We've been able to set up processes for our business within minutes instead of weeks and the customisation is really great for a growing business that changes processes often as we scale.

Given the number of different integrations, we've been able to connect about 5 different systems Review collected by and hosted on G2.com.

What do you dislike about Zapier?

The historic view is a bit difficult to make sense of, and it would be nice for the coding steps to have more guidelines, although the AI generation works kind of okay for this Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

We're a small business exiting the start up phase. Our development is outsourced and costly, so we've been able to use Zapier to integrate different standalone services that serve us, into one cohesive, automated system that allows us to scale. This has reduced the overheads in certain operations by 90%, and was all done by a Senior PM instead of a whole dev team. The configurability has made it very easy to update systems as we've scaled and changed processes at 0 cost. Review collected by and hosted on G2.com.

Akshat R.
AR
Senior Research Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Zapier’s automation capabilities are a huge boost. Once a lead is added to the CRM, specific actions are triggered based on predefined paths. For instance, a welcome email is sent, a follow-up task is created, or the lead is assigned to a team member. All of these automated actions ensure timely and consistent and communication with the leads. Huge turnaround in numbers of actual on-boarding and deal closures through successful E-mail campaigns, Online support and Frequent Updates. Zapier even offers a 14-Day Trial for Starters/Beginners. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Zapier costs $19.99 per month, which feels pretty steep for my budget. While it’s powerful, there are cheaper alternatives out there that do the same automated tasks and advanced workflows. Here are some of the more affordable options I’ve considered:

1) Automate.io - This is another cost-effective alternative out there, starts at a lower price point and covers a wide range of automation needs. It's affordability and ablity in solving complex workflows makes it a strong competitor of Zapier.

2) Integrately - This is yet another easy to use and affordable platform. It offers lower pricing plans compared to Zapier and provides one-click automation setup which is perfect to those who want quick and easy integrations. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

1) Zapier Connects Snov.io, Linkedin Sales Navigator prospecting tools with our Hubspot CRM. We are able to track every prospect and their journey with micro management makieng it easy to add executives and consultants directly from Linkedin, No more manual data-entry, everything syncs automatically saving us lots of time

2) With this Zapier setup, lead flows directly into our CRM. This keeps our database organized and up-to-date, which is crucial for effective follow-ups.

3) Once a lead is added to the CRM, specific actions are triggered based on predifined paths, For Instance, a welcome email is sent after joining, a follow-up task is created, or a lead is assigned to another team member.

4) By automating repetetive tasks and follow-ups. we have seen a significant increase in conversions. The process keeps our team focused on hig value activites building interpersonal relationships and closing deals.

5) This streamline process has allowed us to handle thousands of prospects efficiently. The integration and automations mean that we can scale our efforts without compromising on quality and personal touch.

6) It offers powerful data transformation capabilities, allowing to manipulate and play with data as it moves between apps. For Instance, we can extract specific fields from a lead's profile, convert date formats and combine text strings to create personalized message. "Formatter" tool supports various functions such as "text manipulation", "number calculation and "date formatting".

7) Zapier provides robust error handling and troubleshooting as well. If an action fails, Zapier logs the error and notifies us immediately, We can then review detailed logs to diagnose and fix issues including HTTP resposnse codes, error messages and payload data.

8) Zapier platform leverages Cloud-Based architecture to distribute workloads across multiple servers ensuring high availability.

9) All data transferred from Zapier is encrypted meaning that Zapier complies with GDPR, ensuring high security of our data. It uses HTTPS for secure data transmission and 2FA (2-factor authentication) & IP Whitelisting.

Zapier's capabilities revolutionized our businesses processes. Review collected by and hosted on G2.com.

Open Discussions in Zapier
SK
AI Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Zapier can execute our actions at a particular time of our choice. It easily integrates with allmost all of our required apps and services very easily. It doesn't require us to learn any type of technical skills it uses a simple point and click interface. It supports our complex automation workflows for our complex tasks. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

It has a limited collections of apps and services at a high price. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier offered us to create complex automation workflows by combinig multiple apps and tasks together, which allowed us to automate our business processes very reliably and helped us reduce our manual tasks. It has provided multiple features like scheduling our tasks at a particular time we want to run our tasks at. It has also provided us with multiple monitoring tools, which helped us troubleshoot our issues while running our tasks. Review collected by and hosted on G2.com.

Yelmaly R.
YR
Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Zapier?

I love that you have so many options to automatize a lot of things in your work or even your personal life. It has too many apps you can work with, and it's not extremely difficult to learn to use. You just need to get related to the zaps, so you can star using it properly and with no issue at all. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I dislike it's missing a few apps, and that when you have a lot of zaps created, the webpage turns a little slow. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It's solving the problem of having to manually do a lot of repetitive tasks. It benefits me because as an account manager it happens to me a lot, and I don't miss anything. Review collected by and hosted on G2.com.

Angelina A.
AA
Business Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zapier?

Honestly, not much. I like that I can upload a template someone else made, which can save some time. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I can constant errors and very little help. It didn't make any sense. One zap would work fine and the exact same zap set up for a different automation ( same integrations, drive, Airtable, etc, but different folder and table) wouldn't work for some reason. Anything with an image or video would be the most glitchy and inconsistent. I just couldn't figure it out and when I went to quit for another company (highly recommend Pabbly!), they said I took too long and they could only give me a credit for my year plan. So I just have to eat the cost. Do NOT get the year plan with these guys. Awful experience. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It does not work for automation. I Do not recommend this company. Review collected by and hosted on G2.com.

Annah N.
AN
Event Organizer and Decor Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

As our enterprise successively rely on digital ecosystems that include web apps and softwares for the management of our daily operations, the shift has necessitated the use of Zapier to be able to knit together this environment for workflows automation and smooth communication between all these business tools. Everything about Zapier is magical from implementation to use. The free trial plan was especially so useful during the grounding phase. It includes all the core features which made it easy and quick for us to get well versed and familiar with it. It's a versatile, flexible and easy to use with no coding required to be able to navigate through it. We didn't have to create the zap automation from scratch for there are prebuilt templates in to the othet methods that we have progressively use such as AI powered builder and using blank zaps. The zaps are extremely customizable soo we tailor them to our specifications inorder to create a seamless workflows that match our likings. The zaps automate flow of information between apps in such a way that if I add any new data on it then it takes an action step to find,transfer and update it to the integrated tool and I usually don't have to build that zap again once it is setup. Lastly I found out that when we changed our CRM from Zoho to Hubspot we didn't lose information. Instead after creation of a new zap we continued to track our processes and information just as before and didnt have to start afresh. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Apart from the upgraded plan being costly I have encountered no hitches with my Zapier use. There are lots of reading materials online answers most usage questions and the knowledge and lead we get from it's technical team have been our greatest guides. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

The knitted ecosystem for all or workspace tools has been highly advantageous by automating our workflow which has made it easier and quick to execute our daily repetitive enterprise operations. Zapier connect out stripe account to Hubspot CRM to update our customers and prospect information when they make payment or send invoices. Customer information

therefore becomes available on the CRM Connection of CRM with Tarvent delivers limitless possibilities for automated and email marketing campaigns from where we are able to receive feedback from customers and follow up on prospects. Data from from ads and enquiries is then channelled and classified and used as a reference for customer service and marketing efforts betterment. Customized email follow-ups and communication has ensured the fulfillment of a satisfied customer base. Task management and to-do list tracking keeps us on toes by sending alerts from Todoist and Google Calendar soo we don't miss any client booking. Improved customer attention and data management and analysis are things we can boast about .On overall Zapier has boosted the efficiency of our business which is in turn noticable in the gross growth of Eventique Review collected by and hosted on G2.com.

Rahul S.
RS
Full Stack Developer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Zapier is very fast and accurate in automating our social media posting with AI chatbots. It has vast collections of actions to perform like scheduling, formatting, and generate our posts. Its steps and actions are highly customisable with testing features. We can easily perform multiple automated actions like posting, emailing, and commenting on posts at the same time. Their customer support is alse blazing fast. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

They cost a little bit high price for limited features. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier has drastically incresed our productivity by providing automation in posting, emailing, and commenting on all of our social media accounts. It has provided large number of actions to perform at the same time from generating text to saving it on databases. Now we don't need any dedicated team to manage and post our updates on internet, Zapier does all of our actions with great accuracy and speed. Review collected by and hosted on G2.com.

SAMIA Q.
SQ
FOUNDER
Public Relations and Communications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Ce que j'apprécie particulièrement dans la version gratuite, c'est l'automatisation de la tâche. Personnellement, je l'utilise pour la gestion de ma base de données, ce qui me fait gagner un temps précieux. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Cependant, je trouve que la compréhension et l'utilisation des "zaps" ne sont pas assez faciles. J'ai regardé plusieurs tutoriels, mais l'intégration reste complexe, surtout lors du test des zaps pendant la configuration de la tâche. Cela rend le processus plus laborieux qu'il ne devrait l'être. En plus, dans la version gratuite, il n'y a que deux étapes possibles pour un zap avec une seule action possible. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Surtout l'automatisation des tâches qui est intéressante ! Review collected by and hosted on G2.com.

Brajesh S.
BS
Senior Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Zapier is a great tool for creating easy incidents by triggering incidents.

Allow to automate the flow for incident records and employee tables and records for any updates and changes.

It is frequently used by different teams to create on spot automation like triggering mail on new record entry,new incident,etc.

Easy to implement with variety of 3rd party softwares like MailChimp,Gmail,MS-office,etc.

Great customer support available 24 x 7 via chatbot,email,call,etc. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

There are lots of benefits to Zapier but few points needed to be looked before use like -

1. There are limited number of tasks can be created for a project.

2. The price is high for paid version. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier has helped us to create automated tasks for our incident management on call tickets and to create lot of triggers for different actions and scenarios to trigger emails and write reports using those incidents. Review collected by and hosted on G2.com.

Estefany P.
EP
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zapier?

This network can be used for free in order to streamline procedures that are really short and do not require to be executed in a large amount, this is useful for people who have repetitive tasks but that are not a great complication and do not require to develop subtractions to be automated. For me, it is a good alternative for people or companies that would like to try this technology for the first time and, in turn, choose a plan that is not excessively demanding, since it is possible that some tasks may be generated to automate, however, the totality of the tasks are not too demanding to choose a plan that fits this technology. This is why this feature is perfect for small companies that have a very low volume work sequence that requires automation with this platform without having to pay extra for it. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I have observed that throughout the use I have given to the system in question is that sometimes the automation fails, that is, the execution of certain actions does not occur, so you lose the time not performed because the automated actions are not executed. Consequently, you have to keep a close eye on Zaps completions, as it is possible that the characteristics of the platform that is connected to Zapier are influenced by execution delays, that is, a delay in the progression of jobs. My advice is to regularly observe the execution of the Zaps to be sure that all of them are running correctly and that there are no issues. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

I consider it as a great help that gives me the possibility to interconnect several tools and automate them without the need to perform repeated actions and have time to develop other tasks at home that require my attention. By doing this I reduce time and costs. The best part is the way it allows me to get to develop these automatisms between different platforms; I only need to drag and drop, I have also had the opportunity to specify a more direct through the API of each system that I needed to couple, and everything has gone as planned, thus giving the possibility to automate more deeply with particularities that match my needs. Review collected by and hosted on G2.com.

Stef B.
SB
Sole Proprietor
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Zapier?

Zapier allows a small business owner to operate on a large scale. Automating busy waork, making your data instantly useful on a number of platforms and keeping your organizations backend running smoothly.

The automations are easy to set up. The sheer amount of connection available makes it rare that you can't find a "ZAP" that works for you. For real estate when time is of the essence, I like knowing my clients and collegues get a response in a timely manner even when I'm unavaialble. My data being sent to multiple platforms saves me a great deal of time and expense that would normally require staff. Once you set up a good set of automations, your time can be better put to use on more complex office processes. Currently, we use Zapier with Grist Spreadsheets via webhook to update our dashboards, agent profiles, and CRM. Zapier has an email parser that allows incoming emails from our Tripetto Forms to be scanned, parsed and added to our database automatcally. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Currently, I don't have any dislikes. The price is comprable for what you get. Free tier is generous. And I find the offerings to be abundant. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier allows one person to act like a full administrative team. If you really take the time to thoughtfully create your zaps and workflows you can get a lot of productivty handled with minimal effort.

I no longer have to deal with writing documents with automatic merges. setting up your triggers gives you a way to respond to clients and teammate instantly. This includes texting as well as email. Previously, Zapier was used to update our Wordpress website by keeping the real estate data on the homepages dynamic. Review collected by and hosted on G2.com.

DP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zapier?

I absolutely love this service! It is amazing. You can pretty much program any flows you want to accomplish a task. For example I connect it to my shopify acocunt and when a customer purchases it I can have it automatically do all the fulfillment on it's own. I also have the ability for it to provide licenses to my customers automatically and sign them up for things. It has discord integration as well! There is SOOOOOOOO many uses for this. It is one, or the best, service I have ever seen! Their customer support is also amazing. They will help you get setup so easily. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

It can be a little wonky and slow but you get used to it. Also, it is a little expensive but not terrible. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Eveyrthing! I do not have to worry about automating my business and customer purchases. I am a software developer and this makes is so easy omg! Review collected by and hosted on G2.com.

AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

I like that Zapier helps to connect my other software to help with my business's day-to-day operations. It works every day on autopilot, without my involvement every day and it's easy to use. It's really easy to use and now for people who are not tech savvy, they have an ai bot that helps you learn how to connect things or set it up with tutorial videos without even needing to reach out to support. Overall I would highly recommend Zap for many reasons but it will help you in your business and have you up and running in no time. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Sometimes it can be difficult to understand with connecting the zaps to other platforms, support isn't that easy to get ahold of as they focus on a lot of FAQ responses. I'm grateful for YouTube videos, their new zap automation for not-so-tech-savvy people, and the price. I hate to say it but the price is high compared to other similar companies but they are good at what they do so it's hard to say whether I would switch to another company or not if they have similar features as I don't have a personal touch or experience with the company to maintain loyalty if I have to be honest. However, I am enjoying their services now and like what they are doing. Maybe if they improved the customer service features more people would maintain loyalty and would want to use their services every day as they have made it easy to use and integrate with other software that's out there. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

it helps to autmoate not important tasks or updates that would usually need manual attention. Like adding in contacts to my voip phone line, connect to clickup, slack, and so forth for day to day operation and updates. Review collected by and hosted on G2.com.

Iceal G.
IG
CRM Automation Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

What I love about Zapier are its simplicity to use, a wide range of apps to use and integrate, and bountiful helpful docs and community you can count on. Their support is superb, the last time I emailed them they were very responsive to my bug inquiry. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

There's not much I dislike about Zapier, it has all of what I need actually. The built-in tools such as formatting, coding, filtering, and delay. For paths, I think they only have a limit of 10 paths that you can use. Although you can message them to increase you might need to provide some context and sample of your automation, that's what I learned from them. I was using Path for my client's automation and luckily our usage of paths is not yet limited. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Mostly tedious tasks from my clients, finding a way to connect two apps using custom coding and API's to achieve a more custom flow from their business flow. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
(Original )Information
What do you like best about Zapier?

Zapier lives up to its reputation as an automation powerhouse. The ease of creating "Zaps" – automated workflows connecting different apps – is a breath of fresh air. I'm no coding expert, and I don't need to be with Zapier. The user-friendly interface and intuitive design make setting up automations a breeze. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Zapier's free plan is decent for basic needs, but for heavy users or those requiring more advanced features, the pricing tiers can become a bit steep. It's an investment, no doubt, but if you rely heavily on automation for your daily tasks, the efficiency gains might justify the cost. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It seamlessly connects the apps I use, automates repetitive tasks, and liberates me from the shackles of manual data transfer. The learning curve and pricing considerations are there, but the benefits far outweigh the challenges. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zapier?

Almost nothing. I use Zapier for a few of my clients, but I'll be swapping to Integrately. Zapier is great when it works. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Lack of support and when you do get support, they don't actually solve your problem. I really dislike that they give you a free account option (which is great for me setting up initial zaps for my clients so they can see how it works, so I can then justify the upgrade of the account to them) but during the "trial" which they tell you is "free forever" they turn off your zaps and don't tell you and then when you try to turn them back on again, you get an alert saying "the app you're using is now only available with the upgraded account plan" - what a scam. The zap hasn't even worked long enough for me to be able to show my client, so I can justify the increase in the premium plan, and on top of that, I've wasted my time setting it up because now I can't even show my clients how it works AND because they turned the zap off, there's now a hole in the importation of customers through their CRM.

I also implemented Zapier at the Real Estate company I work at part-time, but I'll be swapping them to integrately too because the zaps just aren't reliable and support doesn't exist. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

None. The zaps aren't reliable and I have to keep logging into my clients accounts to check that everything is running smoothly. 3 out of my 6 clients that use Zapier have had issues. Review collected by and hosted on G2.com.

Geovanna A.
GA
Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Super easy to use and works with many different platforms, making it a go-to solution for automating your business. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

There is not much to dislike about Zapier, however it is important to note that the free version is limited and you will need to upgrade to the paid version if you want to increase the volume of zaps you can send. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Zapier is making it easier for our company to send out email and marketing campaigns to leads. This solves the issue of having to contact thousands of customers manually. It also integrates with our CRM and calendar system, which makes it convenient to follow up with new leads. Review collected by and hosted on G2.com.

Thomas W.
TW
Sr. CX Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

Zapier is like the skeleton key of integrations. Do you need this to connect to that? ServiceNow to Qualtrics? Jira to Totango? Gainsight to TruCentive? Zapiers combinations are endless. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

As a SAAS product it took a while for it to grt approved by our IT team, but that was on us, Not Zapier. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

We had a vendor who did not have a native integration ready for a SAAS we were already using so we used Zapier as the connection point. Worked like a charm. Review collected by and hosted on G2.com.

JE
Director
Higher Education
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

With the help of its automated notification system, we can establish precise guidelines for informing employees about absences, effectively handle enrollments, and increase the effectiveness of payment and enrollment tracking. We use real-time integration to link our email marketing tools and our student management system, among other applications and services. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Zapier is an excellent tool for automating simple to moderately complex chores, but in terms of scaling and managing more intricate workflows with numerous connectors and conditional actions, I think that it may occasionally be restrictive. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It helps us to streamline administrative operations, automates laborious procedures, and enhances communication with students, all of which add to a more effective and fulfilling learning environment for all parties. Review collected by and hosted on G2.com.

WB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zapier?

The best thing about Zapier is the ease of use, we can integrate a wide variety of apps with no effort. Customer support is very good and the implementation is really streamlined Review collected by and hosted on G2.com.

What do you dislike about Zapier?

If the app that you want to integrate is not available, (Will not be often, for sure), is going to take time for the app to be available. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It has given teh company an easy solution on getting our new leads and contacts information without having to do all the info extraction manually Review collected by and hosted on G2.com.

Tadeusz S.
TS
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zapier?

has a lot of possibilities, it is a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I don't like the fact that the functions that occur are so complicated. It's hard to understand exactly what they do. There are a lot of them. There are no good courses on the subject. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

is a good tool that replaces repetitive tasks. Review collected by and hosted on G2.com.

Tammy F.
TF
Senior Operations & Sales
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

I love that it has a lot of templates ready to use and you can search for your software and get a list of suggestions on things you can automate. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I dont care for the pricing scheme, It seems to take a big jump from one to the next and I have accidently slid into that higher payment one a few times just testing some zaps. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It automatically routes and scores inbound leads sorting out spam based on filters and makes it very easy to track, analyze data. We also use it for bulk updates of other apps such as our CRM and Helpdesk Review collected by and hosted on G2.com.

Aaron T.
AT
General Manager Business Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

We love the amount of applications and features that Zapier offers. With some basic knowledge of how the system works, it is easy to use, impliment and integrate with various platfroms. We utilise the Zapier platform for our daily operations. Customer support is very friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

A little pricey on plan additions vs amount of inclusions. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

Time management and automation Review collected by and hosted on G2.com.

Ishaan M.
IM
Web Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zapier?

* Easy to use, and extensible with hooks

* Get started for free, best for proof of concepts and startups

* Can create custom triggers

* tons of integrations Review collected by and hosted on G2.com.

What do you dislike about Zapier?

* webhooks are avaible but paid

* no email customer support on free plans Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

* I built a custom Zapier trigger for my web service, which sent push notifications to our internal chat channels on various platforms when a user performed certain activities on our site.

* Also used it to accumulate datapoints as Google sheets spreadsheet Review collected by and hosted on G2.com.

Javier M.
JM
Managing Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zapier?

In one word, it provides flexibility. There are few things you can't do with it to address your particular operational needs and you don't need to be a programmer to manage it. The user interface is simple considering the complexity of the operations it is doing to integrate systems developed by different vendors. In a world of SaaS, Zapier is instrumental. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Even though there is a significant ROI, I believe cost is still an issue. There are alternatives to Zapier that offer a one-time fee model. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

It helps me coordinate and operate a Lead Enrichment process that entails the integration of several systems - not only email automation. Review collected by and hosted on G2.com.