Call Recording Software

There are some Zoom calls I don't want recorded - like my workout with friends. I haven't been able to find a way to turn off the app before starting my "meeting". Review collected by and hosted on G2.com.

Taking detailed notes during online meetings so I can spend more time on the conversation and also use the notes to craft proposals and contracts. It also records the meetings for me to go back and view later, if needed. Review collected by and hosted on G2.com.

There are times when it can be slow to load. The app isn't quite as easy to navigate as the website, so it would be great to enhance that given I've started listening to calls on walks, in the car, etc. Review collected by and hosted on G2.com.

I don't feel the need to take notes on calls... I can actively listen. I have a sense of assurance knowing I can easily tag in others to help with specific questions/asks... it makes it so easy to communicate context, map next steps, and send follow ups via AI. Search feature is incredible especially combined with the slack integration Review collected by and hosted on G2.com.

Although there are occasionally a few small errors and inaccuracies in the report area, I believe that most of the features are outstanding. Since the data is saved, this has no impact on the scoreboard, however it could be worthwhile to investigate. Review collected by and hosted on G2.com.

Instead of building the Quality Assurance scores separately for each of the agent who belongs to my in Excel and combining the data from several QAs, with Convin, it is easier to make the entire process in one platform where the parameters are predetermined and already configured. Review collected by and hosted on G2.com.

If one person creates a secure meet, but they are not the ones who open the meet, it may cause issues with the person who first logged in being able to see all the attendees, and they do not get the notifications there is an attendee (without a gmail, client, parent, etc.) asking to be let in the meeting. When a staff member changed, this was an ongoing issue, and we often had to stop the meeting, log out and create a new link, which wasted a lot of time with back to back meeting. Review collected by and hosted on G2.com.

There are a number of service providers required at meetings, as well as clients. It is almost impossible to arrange a full attendance meeting with all parties present. Google Meet has allowed us to have timely meetings and not have to reschedule as often for meeting conflicts on the calendar. Review collected by and hosted on G2.com.

Meetings are capped at 40 minutes on the free version. The paid version is quite expensive even if you opt for the yearly payment discount. Although zoom workplace keeps track of all chats from recurring meetings, we have had instances where we lost those chats. Review collected by and hosted on G2.com.

Zoom Workplace currently acts as a one stop solution to schedule the meets, conduct the meets and keep tack of all the events from the meets. We have also integrated Otter AI with Zoom to automatically record the minutes of the minuting (as video and as text transcript). This is very useful when we are on long client calls and would need the discussion points later on. Zoom integration with Google calender sends out reminders before the meeting and at the time of the meeting. This ensures that we do not miss important calls. Since we are a completely remote organization, we massively rely on Zoom for all our daily sync calls and all other forms of meetings. And Zoom Workplace has always stood to thee expectations. Review collected by and hosted on G2.com.

When we send a message in a channel by tagging a particular individual, the notification goes to them stating you were tagged, however, when they reply to our conversation we don't get any notification stating our conversation was responded unless they tag us.

In previous version of MS teams we used to get a notification when someone replies to a conversation initiated by us even if we are not tagged, however, in updated version we don't receive any such notification and we have to manually go to our conversation and check if we have got a response. Review collected by and hosted on G2.com.

Instead of sending a lengthy email just to convey our message, MS Teams allows us to just send them a message Review collected by and hosted on G2.com.

The features demand a good laptop/phone to support them which may slow down the devices on call. There may be audio quality issues that vary such as echo or background noise which disrupts meetings. Review collected by and hosted on G2.com.

It has helped me in collaborating remotely with colleagues, clients and partners when in-person meetings aren't possible and when I've had a large number of participants on a meeting that has been hosted it works seemlessly and in other words it's been a lifesaver in such circumstances. And a two thumbs up to end-toend encryption and maintaining security as a top feature reassuring sensitive information shared during meetings is safe. Review collected by and hosted on G2.com.

To be honest, Skype can be sometimes very slow. it's making everything run slower in my laptop. I don't like how skype automatically starts when I turn on my laptop. that are the problems I am bearing it from skype side rest of things is good. Review collected by and hosted on G2.com.

In Skype we can share screens faster without any disturbance this is very helpful in my team meating. File sharing also very good and fast in skype we can share any files with our team members. Emoticons, Sticker's, Gif's uses are very joyful when my colleagues getting bored. The Dark mode of skype theme is very good for the eyes and color contrast nowdays most of the apps have option of dark mode it's really nice. Review collected by and hosted on G2.com.

Nothing. This tool really meets all my needs. Review collected by and hosted on G2.com.

Before implementing Scorebuddy our quality process did not allow much visibility from the agent's side, creating negative feelings around it. With Scorebuddy they can see who was the reviewer and contact them directly through the platform if needed. It also helps holding the agents accountable for their improvement, since we can keep track of who is viewing and accepting the reviews. Review collected by and hosted on G2.com.

Not much to dislike... some of its advanced features need to get used to it. Would be good to have more detailed reporting options. Review collected by and hosted on G2.com.

This tool fixes key problems for me like managing leads, automating follow-ups, and tracking deals. It puts all my tools in one place, so I don't need to switch apps. The automation saves me time on boring tasks, letting me focus on prospects and closing deals. The analytics give me insights into my performance, but like I said, reporting is not steller. Overall, it boosts my efficiency and productivity. Thats pretty much it. Review collected by and hosted on G2.com.

It's often complicated to get around when you have a specific need. The steep learning curve of Salesforce is fruitful once cleared, but it can be frustrating at first (which was my case!), and cause issues when people don't use it as intented. That can also account for the amount of errors that happen when final users are trying to get some information, which in turn affects the amount of independence that can be provided to end-users. Review collected by and hosted on G2.com.

It helps keep track of operations, giving leadership an at-glance view of the Sales team, as well as becoming a single source of truth when it comes to Lead management, which can be complicated when your team is distributed remotely.

One pain point that it solves fairly well is the tracking it provides our team when it comes to understanding sales and doing post-mortem reviews of accounts that by whichever reason didn't convert to customers. That helps the team keep accountability and a shift of mentality towards constantly learning! Review collected by and hosted on G2.com.

While Slack is an incredibly useful tool, there are a few areas for improvement. The platform can become overwhelming with constant notifications, especially in larger teams or busy channels. Although customizable, managing notifications can be tricky and time-consuming. Additionally, the free version has limited storage for message history and file uploads, which can be restrictive for smaller teams not ready to invest in the paid plans. Lastly, video and voice call quality can be inconsistent, often necessitating the use of other dedicated tools for smooth communication. Review collected by and hosted on G2.com.

Slack consolidates all team communications into one platform, reducing the need for multiple tools and email threads.

This centralization allows me to easily keep track of all conversations, project updates, and team discussions in one place, increasing efficiency and ensuring that no important information is missed. Review collected by and hosted on G2.com.

The only thing we dislike about Nextiva is whenever a call is picked up by another person it is listed as missed on your end, even though the call was answered. So it is hard to tell which clients to follow-up with.

Update: You can differentiate now!

Update: Sometimes the Nextiva app is glitchy and you cant silence the alert on your desktop without being in Do Not Disturb mode. We use the app for chatting between coworkers so we can't not use it. Review collected by and hosted on G2.com.

We did not have a good experience wih our past phone service, so Nextiva is solving that! So far they are able to accomdate all of our needs, our phones never go down, and the customer service it top notch! Review collected by and hosted on G2.com.

I don't have any downsides to share. 3+ years ago I shared some feature suggestions and they happened. Love the responsiveness of their product and development teams! Review collected by and hosted on G2.com.

Close is my source of truth when it comes to new customer acquistion and pipeline tracking. Review collected by and hosted on G2.com.

I did not find anything in the app or service to complain about. It works flawlessly and without any hiccups and it has made it very easy for me and my colleague to conduct our business. Review collected by and hosted on G2.com.

If you are looking for a VoIP / SoftPhone for your business or personal need to speak with people on the other side of the globe, then you will be good with OpenPhone. It works every time, is easy to use, has a pleasant-looking UI, it is cost-effective, and it is dependable. You can make/receive voice calls and texts with ease, just buy a subscription, choose a number, install the app on your phone/computer, and you are good to go. Review collected by and hosted on G2.com.

Our clientele is located in North America and we conduct our business operations in India, we use OpenPhone to speak with our clients, vendors, and all professional counterparts. If you need to make international calls and have decent internet service, then this is the SoftPhone you want, it is plug and play. Review collected by and hosted on G2.com.

While the platform is robust, there are some limitations in customization that could impact its adaptability to specific needs. Reporting features, although detailed, can sometimes be difficult to navigate. Review collected by and hosted on G2.com.

Firstly, it solves the problem of inconsistent quality in agent interactions by providing standardized scorecards and evaluation criteria, which helps ensure uniformity in assessments. The platform streamlines the feedback process, making it more efficient to deliver timely and structured feedback to agents, which enhances their development and performance. Review collected by and hosted on G2.com.

The only downside that I can think of is the lack of native clients for worksatations. They provide them for mobile devices, but not computers. The cloud-based tools (Docs, Sheets, Slides, etc.) work great, but many people like having a native client. Review collected by and hosted on G2.com.

Google Workspace affordably provides us with a full suite of tools for document generation and collaboration, email, chat, and meetings. Management of the platform is easy to learn and provides us with a ton of insight into how people are using it and also into potential security issues. Review collected by and hosted on G2.com.

The fact that we have to select contacts on the account and manually add them to salesloft is inefficient. We have to click each name on saleforce then add them each to salesloft consumes 2 hours of my time in a day.

The extension for salesloft does not do anything for me. Review collected by and hosted on G2.com.

It solves the need to manually dial a phone number saving us a huge amount of time to call, removes the fact tht we need a hardphone to dial or receive calls which frees up space in our office, the need to use sticky notes on our desk for reminders is another that salesloft eliminated as it would be prone to time wastage as we needed to manually write on paper, eliminates waste on supplies for the same reason mentioned and prevents the loss of data as it's cloud based therefore giving us the security we need to prevent data breach. Review collected by and hosted on G2.com.

I wish that recordings became available more quickly so that I could go and organize them immediately after a call ended. I think this is a limitation of processing power in today's infrastructure (ex. Zoom recordings are also not available immediately). Perhaps if there was a way to have a placeholder showing that a meeting was being processed but that still allowed me to organize the recording, it would be convenient and reduce the chance of me forgetting to move it. Review collected by and hosted on G2.com.

It eliminates the need for note taking, which lets me more fully focus on the meeting.

It captures AND summarizes the transcript, so I feel confident that I am not only capturing all the detail from the meeting, but also an overview where I can quickly reference and extract information after the fact without navigating an entire recording. It saves me time in this way.

It easily allows for sharing with external and internal parties, which simplifies the number and types of project systems we need to use and eliminates a lot of logistical work required for managing a project. Review collected by and hosted on G2.com.

Mindtickle provides some built-in reporting, but I would like more reporting to help me identify and prioritize our best-performing content.

Like other content management systems, it requires time and effort to currate and track content requests, development, curation, and publication. It would be nice if Mindtickle included some project management features to simplify collaboration on content creation. Review collected by and hosted on G2.com.

Before Mindtickle, our content was scattered across messaging apps, cloud storage, emal, and people's laptops and phones. Now, with Mindtickle, we keep all of our internal and external content and resources in a single location. Sales Hubs help us organize content by internal and external audiences. Tags make it easy to categorize conotent by type, audience, buyer stage, etc. For example, we have content for our Sales Development Representatives, Account Executives, and Partners.

Onboarding new sales team members used to be a big challenge, requiring a lot of preparation of custom slide decks, calendaring, emails and pulling together a variety of content such as checklists, spreadsheets, documents, and product demos. Now we have an organized way to deliver new team member onboarding and can track each person's progress.

Before Mindtickle, when prospects wanted more product information after an initial call, we had to find files to attach to an email and forward that email to all of the attendees. Now we use Mindtickle's built-in Digital Sales Rooms (DSRs) and templates to make it easy to share the relevant content with prospects, partners, and customers, including a company overview, 3rd party analyst research, product data sheets, customer videos, slides, and testimonials. Recipients can forward to their colleagues and we can see the most popular pieces of content to help us continually improve our marketing materials. Review collected by and hosted on G2.com.