Save to My Lists
Paid
Claimed
Optimized for quick response

Zoom Workplace Reviews & Product Details

Saif Ullah Bin K.
SK
Product Designer
Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Zoom workplace has made team collaborations so much easier with its meet scheduling, calendar integrations, easy to setup, and how much light weight it is on your machine. The fact that they have a well integrated mobile application and software application. I am a Mac user, so good news that they do have a perfectly built macos software as well. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The worst thing about their UX is when you create a meeting, you have to go really deep into their UI to find the COPY URL button which you can share with people, whereas google meet, on the contrary, bring the URL right in front of you so you can copy and share with people. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Its solving the biggest problem of remote working, conferencing and remote meetings. And its benefitting me in all the different aspects of remote work, whether it's calender scheduling, screen sharing, video and screen capturing or virtual classrooms, zoom has got it all covered. Review collected by and hosted on G2.com.

Zoom Workplace Overview

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Zoom Workplace Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.


Seller Details
Seller
Zoom Video Communications
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@zoom
1,071,497 Twitter followers
LinkedIn® Page
www.linkedin.com
10,879 employees on LinkedIn®
Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Values & Ethics
One platform delivering limitless human connection. Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.
Our core value: Care

We care for our customers, company, communities, teammates, and selves.

Powering organizations across geographies.

Zoom helps consolidate communications, connect people, and collaborate better together.

We deliver happiness.

At Zoom, we help people connect, collaborate, and get more work done, together.

One platform for limitless human connection.

Drive impact with AI Companion, reimagine teamwork, enhance customer relationships, and enable seamless experiences.

Recent Zoom Workplace Reviews

Manikar A.
MA
Manikar A.Enterprise (> 1000 emp.)
5.0 out of 5
"Best app for office virtual meetings and sessions"
Zoom is the best app i have used for the quick and secure video sessions and conference. We have many bebefits using this zoom help reaching out p...
Gaurav J.
GJ
Gaurav J.Enterprise (> 1000 emp.)
5.0 out of 5
"Best Software to conduct the virtual meetings"
Zoom is so far the best software that I have used to conduct the virtual meetings. You get clear audio and video on this platform during your calls.
PK
Polly K.Small-Business (50 or fewer emp.)
5.0 out of 5
""ZOOM EXCELLS IN THE MEETINGS ARENA- IT FOSTERS A SENSE OF COMMUNITY""
Zoom stands out as the premier meeting software available today, not only due to its extensive features but also its user-friendly interface. I r...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Zoom Workplace Media

Zoom Workplace Demo - The new Zoom Meetings experience in Zoom Workplace with multi-speaker view.
In meetings, you have the option to turn on a new multi-speaker view, which highlights people who are actively speaking in the meeting. Go to “Views” in the top right corner of the meeting window to activate it in meetings with more than five participants.
Zoom Workplace Demo - Ask AI Companion will be able to gather, synthesize, and share information across Zoom Workplace, help you prepare for meetings, and more.
Coming soon, Ask AI Companion is a new capability that will be included with AI Companion. Ask AI Companion will be able to gather, synthesize, and share critical information from multiple sources across the Zoom platform and from select third-party applications. Ask AI Companion will also be abl...
Zoom Workplace Demo - The new combined Meetings and Calendar tab in Zoom Workplace, where you can attach meeting materials like files and whiteboards.
After meetings, you don’t need to look around in different places for the recordings or files that might have been shared by attendees. You can access recordings, continue the conversation outside of the meeting thanks to continuous meeting chat, invite additional participants to view the recordi...
Zoom Workplace Demo - Smart name tags allow other meeting participants to see your name when you’re in a Zoom Room.
AI-powered capabilities like intelligent director help make meetings more inclusive by allowing remote attendees to see and engage with their in-person colleagues. Coming soon, smart name tags will make it easier to connect by allowing other meeting participants to see your name when you're in a ...
Zoom Workplace Demo - Ask AI Companion
Ask AI Companion will gather, synthesize, and share the data you need to be more prepared and effective throughout your workday.
Zoom Workplace Demo - Built-in AI chat features help increase productivity.
Those who use Team Chat have easy access to integrated AI capabilities through Zoom AI Companion, our smart AI assistant. If you have a mountain of chat messages to read, AI Companion can help you catch up — once activated, it can summarize a long chat thread into a succinct overview of the discu...
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Play Zoom Workplace Video
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Play Zoom Workplace Video
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Play Zoom Workplace Video
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Play Zoom Workplace Video
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Zoom Team Chat is the glue that enhances your full communications experience.
Play Zoom Workplace Video
Zoom Team Chat is the glue that enhances your full communications experience.

Official Downloads

Answer a few questions to help the Zoom Workplace community
Have you used Zoom Workplace before?
Yes

Video Reviews

55,433 out of 55,434 Total Reviews for Zoom Workplace

4.6 out of 5
Write a ReviewWrite a Review
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
55,433 out of 55,434 Total Reviews for Zoom Workplace
4.6 out of 5
Write a ReviewWrite a Review
Write a ReviewWrite a Review
55,433 out of 55,434 Total Reviews for Zoom Workplace
4.6 out of 5

Zoom Workplace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zoom WorkplaceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Sayan M.
SM
Marketing Assitant
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

My previous workplace used to use Google Meet, and compared to that, Zoom Workspace is a night and day difference. Firstly, the integrations and extensions store is beyond imagination. By properly using them, you can probably customize every aspect of the meeting. The new Zoom AI keeps track of the meeting events and even takes notes for you. Recently Zoom got a pretty huge update that massively improved the UI. The backgrounds, image filters, and customized noise cancellation make it a breeze to have productive meetings. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Meetings are capped at 40 minutes on the free version. The paid version is quite expensive even if you opt for the yearly payment discount. Although zoom workplace keeps track of all chats from recurring meetings, we have had instances where we lost those chats. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace currently acts as a one stop solution to schedule the meets, conduct the meets and keep tack of all the events from the meets. We have also integrated Otter AI with Zoom to automatically record the minutes of the minuting (as video and as text transcript). This is very useful when we are on long client calls and would need the discussion points later on. Zoom integration with Google calender sends out reminders before the meeting and at the time of the meeting. This ensures that we do not miss important calls. Since we are a completely remote organization, we massively rely on Zoom for all our daily sync calls and all other forms of meetings. And Zoom Workplace has always stood to thee expectations. Review collected by and hosted on G2.com.

sarang v.
SV
US HR COORDINATOR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

It provides an extensive list of the best webcams for Zoom and video conferencing in 2024. Their top pick is the Logitech C922 Pro Stream, praised for its 1080p camera, excellent audio, low-light correction, and background removal capabilities. The Razer Kiyo Pro is also highly recommended for its value, offering 1080p at 60 FPS, HDR mode, and versatile field of view options​.

Users highlight Zoom's ease of use, robust performance even on low bandwidth, and excellent collaboration features. It's particularly praised for its reliable audio and video quality

Zoom is appreciated for its feature set, including virtual backgrounds, breakout rooms, and recording capabilities. Users also note its adaptability to various business needs and environments. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Many advanced features are only available in paid plans.

High-quality video calls require significant internet bandwidth.

Concerns about data privacy and handling user information. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom help us to smoothen the onboarding process whenever we get issue in organising the onboarding paperwork and make them understand over call so we schedule the zoom video call to make them understand the procedure for completing onboarding compliances. Review collected by and hosted on G2.com.

Steve S.
SS
Lead Solutions Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Zoom Workplace?

Zoom is one of best conference meeting software available in the industry. Zoom is still new for a lot of people but it has adapted the features which is needed to make a meeting best. One of best feature of Zoom is, it works great with Low internet bandwidth as well. I have not seen any issue even with low bandwidth. Zoom has great sound quality and a better video chat feature. Zoom gives ability for attendees to share their screen. With Zoom an Attendee can become organizer if the real organizer lose the Internet connection. It has lot of good features which makes Zoom outstanding product. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There could be improvements mainly on the UI side. Sometimes its not very easy to find how to Mute others and the option for group Chat. The features exists but UI can be improved. Also If Zoom can add features to dial out phone numbers, that would be great help! Review collected by and hosted on G2.com.

Recommendations to others considering Zoom Workplace:

Well, I would recommend Zoom for sure. It is really low cost solution and does everything you need for a web conference call. Go Ahead and setup your account and enjoy the free version. Once you get good quality, you can upgrade to paid version. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Trying to connect with Clients and colleagues using Web conference system. Zoom has provided all the features which are needed to make this job work. It is becoming better with the new upgraded features. Review collected by and hosted on G2.com.

Satish V.
SV
Technical Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

Video Call meetings, Making calls to the candidates, texting candidates, Getting the recordings of the meetings, Video Call interview with a Candidate, Mostly I use the Zoom app for Sourcing candidates and make calls and check with them. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

We text to the candidate who do not pick the call, incase of sending any contact number or any kind of links it's not allowed to send any links or number through texts, if we do then the zoom blocks us from utilizing the text feature, recently been facing this issue in our organization Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Can use on mobile as well as on PC, We use Zoom for recruiting purposes in case we are out of the desk we will be notified through mobile which is helpful, it helps in the times of scheduling a client interview through mobile when you are out of office,helpful in making video call with the candidates and taking a screenshot and submit them to the client, An High quality audio and video features helps us benefit in so many ways Review collected by and hosted on G2.com.

Carriza A.
CA
Loan Processor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

I am truly impressed by this application, as we consistently utilize it in our company for meetings and seminars. It eliminates the need to physically travel to the head office for in-person meetings. Through this software, we are able to see and connect with each other using just our phones. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

At times, I encounter an error when I try to access the sounds, resulting in scratchy and loud noises, causing the system to briefly hang. This issue is specific to a particular phone and not accessible on devices from other brands. I faced this problem when I downloaded it on a phone of a different brand. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

We started using it during the COVID days when travel restrictions prevented us from attending seminars at the head office. It has been very convenient, and we continue to use it to this day. Review collected by and hosted on G2.com.

Olderico C.
OC
ceo
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Easy to use, it use little resource to run, solid and safe, i use zoom in my company from 2019 and we intensively used it during the pandemic period and till now for virtual meetings. Now many features like AI made this tool a great platform to manage meetings and to cooperate with your team Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

User interface is still very primitive, need a big change, the last change in the version 6 are in my opinion not enough to compete con other tools in UX/UI. The GUI is not changed too much, but the features are improving also in quality. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

All the conference needs are covered, we used it from 2019 in every virtual activities, customers meetings and virtual classroom. Now we have a platform to manage many companie's business process. Easy to use and with a little learning courve Review collected by and hosted on G2.com.

AC
Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zoom Workplace?

Zoom Workplace is very easy to use and has a very simple user interface. All the functionalities like virtual backgrounds, screen sharing, etc. work very smoothly and there is very little disturbance. Zoom offers a seamless integration with existing office tools, enhancing real-time collaboration with its intuitive interface. Its robust features support frequent use and ensure easy implementation across teams, fostering a connected and productive work environment, even remotely. Also, customer support is fast to respond at all times. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is a limit on the number of participants in both - the free as well as the paid version of the application. While it supports several features and low connectivity, it sometimes faces issues and the video lags or faces disturbances. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace is making business meetings and working very convenient. It is solving the problems of communication in a virtual work environment and increasing the productivity of people. Zoom Workplace effectively tackles the challenges of remote team communication and project management. By facilitating easy-to-use video conferencing and collaborative tools, it enhances team productivity and connectivity, which are crucial in hybrid work settings. Review collected by and hosted on G2.com.

Timothy  B.
TB
Web Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Zoom has just literally killed the old skype that many of us used to share information with our clients or screen shares and totally transformed the way we can do online business. It helps us to create a website and show the client in maybe another country how things work by sharing our screen and doing a run through. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Its not the most secure platform, the free version time limit is way to low and should at least be a hour or more. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

As stated before it helps us to show our clients how to use there website's or how to use the hosting panels etc we can go on a live zoom call and let them follow along in real time and that helps a lot. We also use it for short courses to help team members with access related issues or training on how to use Wordpress etc Review collected by and hosted on G2.com.

PK
IT Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zoom Workplace?

Out of the many good and wide-ranging features and services, I would like to mention a few. The best meeting/conference experience, easy configuration and management, and integration with many other apps/services. Additionally, it now provides AI features that work great. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There are not many things to dislike about Zoom. However, the recording of meetings on a local drive is not ideal, as it sometimes takes ages to convert the file even on high-spec devices, whereas the cloud recording works fine. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

There have been many cases where our clients/users had no way to reach out to the support team. Zoom solves this by allowing users to join via a shared link and can be joined via an app or any browser, remote screen sharing and remote control options with smooth operation make it easier to guide and support users with their issues. Review collected by and hosted on G2.com.

Abirami T.
AT
Quality Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Zoom Workplace?

It combines video conferencing, messaging, and collaboration tools into one platform, making it convenient for teams to communicate effectively. It can accommodate both small teams and large organizations, providing flexibility as companies grow. Zoom has a reputation for stable connections and high-quality audio and video, which is crucial for effective remote communication. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Despite improvements, Zoom has faced scrutiny over security issues in the past, which may concern organizations handling sensitive data. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

It facilitates seamless communication and collaboration among remote teams, enabling real-time interaction through video conferencing, messaging, and file sharing. This helps bridge geographical gaps and fosters teamwork regardless of physical location. By reducing the need for travel and enabling quick decision-making through instant meetings, Zoom Workplace saves time and boosts productivity. Meetings can be scheduled or initiated spontaneously, minimizing delays in communication. Review collected by and hosted on G2.com.

Seamus P.
SP
Dr
Public Relations and Communications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

Meetings became a necessity during the pandemic - clients demanded it often, and we had to have a platform for audio and videoconferencing, and for media interviews. Zoom is just one of the easiest to use meeting and conferencing platform, while having affordable prices. Also, Zoom never failed us, while clients using Microsoft Teams often had call dropouts or disconnects when we attended, and many occasions we had to use our Zoom account as an alternative for our clients' meetings. For media interviews, we always depended on Zoom to record such interviews, and we could pass on the recordings to our journalist colleagues for their content consumption. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The latest AI summary is a great feature, but more is needed to have better content parity and accuracy with the actual meetings. I am sure this is one area Zoom will refine as it goes along. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

With an international clientele, video and audio virtual meetings became more and more important especially during and after the pandemic. Business travel reduced tremendously due to costs, and so using Zoom for audio and video conferening became an important process and system for us to keep clients in the loop for progress and outcomes, and for us internally to brainstorm with local and remote colleagues across the world, especially in Asia, while saving travel and costs. With media training and also helping our journalist colleagues record their interviews with our clients, Zoom too became an important tool. Review collected by and hosted on G2.com.

Dimitri O.
DO
Technical Support Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

I love the integration of Phone, Chat, and Calendar. The AI/Auto-Transcribe feature is pretty amazing and I love that it calls you when you have a meeting scheduled - that way I never miss a meeting! Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

As an Admin, I do not like that you cannot move a terminated user's chat history over to another person, like their manager. And if you delete the term user, you lose all of their chat histories forever. The only way we have found to keep the chat - is to deactivate and remove license/phone plans from a terminated user's account. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

It is an all in one type SaaS solution. It easily integrates with Microsoft office 365 and calendar. Review collected by and hosted on G2.com.

Sathish N.
SN
Administrator
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

I am Using Zoom since past 3 Years it is very amazing application for virtual meetings. In our Organization we can use zoom daily for remote, project updates. easy to use and implement. User friendly interface, It provides High quality video and audio on Meetings. it have several features like screen sharing, recordings, Virtual Backgrounds etc.. It integrates with tools like Outlook, emails, Calendars etc.. Customer support is also very quick. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is no Issues with zoom while iam using from last 3 Years. It is suitable all Businessof small and Bigger size organizations. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom workplace reduces costs, improves connectivity and provide flexible solution. it allows everyone to work from anywhere at any time.It integrates with tools like email, calendars, Teams Meeting etc.. Review collected by and hosted on G2.com.

PK
IT Manager
Public Safety
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom stands out as the premier meeting software available today, not only due to its extensive features but also its user-friendly interface.

I really enjoy how it has a lot features that increase productivity in remote work, i use every day for my meetings because its easy to use.

I like how you can use zoom for multiple different situations. Such as video or audio meetings, webinars, classes, training, and more

The integration capabilities are impressive, allowing us to seamlessly connect with other essential tools, creating a unified digital ecosystem.

Zoom Workplace isn't just about technology; it's about fostering a sense of community. It's bridged geographical distances, making remote work not just possible, but enjoyable. It's a testament to how technology can enhance human connection Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I am quite pleased with the product's features; however, there is still significant room for improvement in the user interface, security, and connection stability. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace has played a crucial role in evolving our organization into a unified, digitally-integrated entity. The platform's adaptability is remarkable.

We have utilized it for a wide range of activities, including virtual town halls and remote training sessions. It offers essential features such as screen sharing, video conferencing, and voice calls, all of which facilitate seamless office operations. Additionally, the ability to group individuals is another valuable feature. It is an excellent tool for enhancing productivity Review collected by and hosted on G2.com.

Andrew S.
AS
Information Technology Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

It's incredibly easy to manage the soft and hard phone systems. Managing licenses, phone numbers, extensions, user accounts--all of it. Implementation was a piece of cake, and for a mission, we receive hundreds of inbound and outbound calls a day. It's easy, comprehensive and one of the most financially competitive solutions out there. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The userability and management still has a bit to go. Many older employees struggle in the beginning if they've been used to picking up a phone and are now dialing / answering through the computer. So far only trouble I've had with management is getting our hard phones to have the same hold music as the soft phones, but our tech support rep has been super responsive and consistent in answering us. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Overexpensive phone solutions are a plague of the modern world. To upgrade our old phone system to be current, utilizable and manageable (who knows how easy the Admin UI would've been) would've cost up to $20,000. We are currently enjoying our new soft and hard phones at a wopping $217 / month for 16 licenses used by multiples of people. Review collected by and hosted on G2.com.

Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom integrates well with other productivity tools like Google Calendar, Microsoft Outlook, Slack, and various learning management systems. This integration helps streamline workflows and improves efficiency.

Zoom can handle meetings ranging from small, one-on-one sessions to large webinars with thousands of participants. This scalability makes it suitable for a wide range of applications, from personal use to large corporate events. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Despite improvements, Zoom has faced scrutiny over security issues, such as "Zoombombing" (unauthorized participants disrupting meetings), data encryption practices, and other vulnerabilities. Although measures have been taken to enhance security, concerns still exist.

Especially for our organization, we have found that zoominfo is capturing our data and using it on their site, this leads us to feel like our information is being sold by Zoom Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Remote and hybrid work environments can lead to communication gaps and collaboration challenges. Zoom provides high-quality video and audio conferencing, instant messaging, and collaborative tools like screen sharing and whiteboards, facilitating seamless communication and collaboration regardless of team members' locations Review collected by and hosted on G2.com.

Stevenson B.
SB
Director Of Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom's ease of use shows why it is the leader in virtual conferencing applications. It's easily integratable with a wide variety of platforms and environments. The vast library of innovative apps that can be added to Zoom only makes it that much more appealing. I use Zoom frequently, nearly daily. In my organization it is the staple so provisioning users in Zoom works seamlessly with our identity provider ensuring easy implementation. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I can't say that I really have a dislike or downside to Zoom. Its a great tool. It's very easy to use and deploy. The settings are easy to configure. I guess the only thing would be if I'm in a Zoom meeting on my desktop and choose to join from my cell phone, there are 2 entries thus throwing off the true number of meeting members. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I am not aware of any problems with Zoom effecting our organization. We have not had to reach out to support in quite some time. Review collected by and hosted on G2.com.

Sarah E.
SE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

I love how user friendly it is, it is very easy to link Zoom with another app such as Google calendar. As a business, we also have a dedicated rep who we can contact for additional help or if there are technical issues. Following the last point, I've never encoutered any technical issues which I'm also very grateful for. We use Zoom every day for work and I use it at least four times a week. There are many features available, you can blurr your background or even change it, it's easy to put your group in breakout rooms, if you don't have access to a computer, you can use your phone, and there are more ways to use Zoom. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is't really anything about Zoom that I dislike. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Screensharing is something that I also really love which I forgot to mention in my previous comment. Whenever I need to help someone with a document or how a website works, or if I'm presenting something, I love to screenshare. Review collected by and hosted on G2.com.

Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Simplicity. As zoom has matured, using the system has not gotten hard or confusing. As a Zoom subscriber leveraging webinbars, large meetings, zoom phone and zoom rooms everything has a consitent interface making it easier on my users to adopt features getting on-boarded.

Customer support is very quick to answer any issues and address concerns. Centralizaed management, easy implementation, integration with well known vendors, replacement of hardware as needed all rank high on my list of pluses. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

As an admin I am not fond of adding gifs/memes/etc. One thing I often push for is that when new features are rolled out, they should be off by default and with an available admin control to determine whether to enable them in their environment. Generally the opposite occurs where features come available first with no admin control and can't turn it off until later when users have already started leveraging the feature. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

The largest problem solved was a remote and hyrbid workforce. Getting away from an on-premise phone/IM solution requiring VPN. Zoom had all the pieces together already for the sudden change and made a seamless transition to accomodate. Review collected by and hosted on G2.com.

Angie P.
AP
Executive Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

As someone who's used it all: MS Teams, Slack, Discord, Skype, Google Meet, and Zoom—the latter is the best, by far. Zoom is the most accessible web conferencing platform on the market, it's easy and free to use, you can download it quickly on practically any device, and video/audio quality remains high. I use Zoom daily for internal and external meetings, and I also find that the reporting analytics are far superior to other platforms. When we reach out to customer support, we usually get the issue resolved within 1-2 business days, which is also much faster than other similar services. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One thing that I dislike about Zoom Workplace is that it can be a bit confusing trying to access the exact information you're looking for on a meeting report. I think one thing that would be helpful is if Zoom did a little more in the realm of UX studies on their reporting/analytics hubs. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace simplifies our workflow by allowing us to set up reminders and contact points before and after the meeting. Additionally, the scheduler allows for clients to book one-on-one meetings with our staff with ease. Review collected by and hosted on G2.com.

Shariff C.
SC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom is generally pretty stable. Most of my colleagues don't have issues using it daily. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The admin side can be kind of rough. You can't sort user lists by login date. Admin menu navigation is handled like that of iOS settings where there are lists of categories to scroll through. Certain functions seem to not exist or to be made in such a way that is vague or unclear. Feels like they skimped in UX dollars when it came to admin navigation and features.

Worst is attempting to contact support. There is an absolutely inane "verification system that asks for a pin along with another number, buried in your account. If you're not sitting at a computer or have that information written down separately then you're gonna have a bad time. It's a terrible system and I dread having to contact support for anything. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Really just video conferencing. It does it well enough and it's easy enough for my colleagues to use. Review collected by and hosted on G2.com.

Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Brings all the communication services expected in a modern enterprise into one platform, and does an excellent job replacing desk-bound VOIP systems.

Video conferencing, meetings, and the like are top-notch as expected from such a popular platform that really found its footing during COVID. Beats the pants off of Teams, that's for sure.

Setting up the platform for your business isn't simple (no suprise there), but it is straightforward and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The biggest issue, which is minor in the bigger scheme of things, is that users cannot record their own name for the phone directory. This is a big problem for people with names from tonal languages (and many more), which is disrespectful to the individuals. Users can record their own voicemail greetings, so it should be easy enough, but Zoom has been sleeping at the wheel on this one.

Customer support could also be better - they're very slow to get back to issues regarding usage, but pretty quick to address configuration or implementation problems.

For integration purposes, for multiple offices, the directory setup isn't as user friendly as it could be. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

We haven't implemented a number of features yet that we would like to, and Zoom keeps adding more great tools - definitely a good problem to have. Otherwise it's definitely making business meetings in a hybrid work environment easier, and having the phone implementation within makes transitioning between work-office and home-office fast and smooth. Review collected by and hosted on G2.com.

Heather C.
HC
Director Of Finance and Administration
Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

We started out using Zoom only for video conferencing several years ago. With the onset of COVID we found ourselves managing an almost fully remote team and client base. We added Zoom webinar and eventually switched our phone sytem over as well.

Zoom has a very user friendly administrator portal that is easy to add new users and set them up on the phone system - much easier to our past carrier. There is a good variance of options in the settings to customize to user preference, and also some great admin control settings.

The AI summary is a good addition although the accuracy isn't always quite right. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The Team Chat feature is lacking a little bit (or perhaps we haven't figured it out enough yet). It would be a great all in one solution if we were able to use the chat function more like we do Slack, with being able to include guest members that are not part of our paid license.

The AI summary function is nice however I would love to see a notetaker similar to Firefly that lists the speakers name and what is being said. I believe this is available when recording but I don't see an option when not recording. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

We are a fully remote team so we use Zoom for all internal meetings, as well as a good portion of our client meetings. The Zoom and Google Scheduler function makes it easy to include the Zoom link information in meetings. We also use Zoom for our webinar series. Review collected by and hosted on G2.com.

Charles T.
CT
Director Of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

The ability to have video/audio/chat communication on all devices used by staff is critical to maintaining communication among our internal staff and our clients. It is a tool that is used throughout the day for all staff and has been incredibly reliable (replacing an old phone system that was unable to keep pace with our needs). The initial setup and deployment was simple and easily connected to our other business tools. When the rare issue is experienced we have had good support from Zoom that has been timely and solution focused. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There are still some features not yet implemented, or robust enough, to replace our third party solutions (scheduling is a key item). The pricing model does mean that we are unable to remove some accounts and recoup the cost but our company growth has made this nearly a moot point. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom was able to provide a full video conferencing and telephony solution to replace our aging and over priced systems. Review collected by and hosted on G2.com.

Trevor A.
TA
Director Of Business Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

I've used a lot of video conferencing tools in the past and honestly have found Zoom to be the most user-friendly and reliable. Whether it's a one-to-one conference call or internal call, internal team chats or external pitches/calls it's served useful for any scenario that I need to use it for. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is very little that comes to mind but one that I've seen happen a few times historically (I think it may be more Google than Zoom though) is my zoom browser extension that's tied into my google calendar will get kicked out and when I set a calendar/meeting invite the option to make it a zoom meeting isn't there and I have to reload the browser and occassionally resync the two platforms to get it to work right. The only other thing I would say would be sharing files in a zoom chat is either non-existent or cumbersome so I usually have to convert things to a g-doc and then share a link, some improved way to file share would be sweet! Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Easy to do both external and internal video conferecning, screensharing, workshops, etc. Review collected by and hosted on G2.com.